Contact VHS Glitch Camcorder Support

Downloaded the app in 2017, paid for the Pro version, and it worked great for about a year. I’ve been trying to use the app for a project, but I can’t record video, as the ‘viewfinder’ is completely covered by a glitch, making it impossible to see what you’re shooting. I was so determined to get it to work, I was willing to shoot blindly and adjust as necessary, but that wasn’t an option either, as the app crashes when you try to save what you’ve recorded. I reached out for support, and still haven’t heard back. Even though I had already paid for the app several years ago, I signed up for their new subscription model to see if that might help (“surely they’ll respond to a paying customer!”) but no luck yet. I’m thinking they’re not actively updating the app or providing support of any kind, which is a huge bummer because 1) it’s probably the best VHS/camcorder app I’ve come across and 2) they can get away with charging folks a subscription for a product that DOESN’T WORK! You guys did an excellent job with the creativity and design behind this app, but that just makes your lack of customer care and support and your audacity to charge a weekly/monthly/yearly subscription all the more and disappointing.

So I tried out this app to see what features it has! I downloaded it and at first it seemed great and a useful app that I could use! So I picked out my video that I wanted to edit and I could pick one which I thought that was kind of dumb and stupid🙄, But I still wanted to give the app a shot so I kept on going. After I picked my video it said “Get premium to save your video!” And I was like okay...that’s really dumb like just to save a 15 second video?! Like really? I moved on and said ok. Then, a bunch of buttons just popped up and it was NOT well organized AT ALL! So I just did not click anything. A few weeks later I decided to give it another shot and in the middle trying to figure out what to do it keeps on asking me. “Get Premium to save your video.” Over “Get Premium to save your video” And over “Get Premium to save your video” And over again! It got so annoying that I deleted the app!!! So DO NOT and I say DO NOT DOWNLOAD THIS APP

When I started using this app, I really loved it. As someone who isn’t typically a video taker, I found myself getting inspired to make a home video. I’m on vacation for several more days, and I was even planning on spending the five dollars for another week of premium, even though I’ve never spent a dollar on any other app. I was immediately turned off by the fact that you cannot turn off your subscription within the app. Many comments are from people desperately trying to do so. If you are one of these people, go to the App Store and select manage subscriptions on your account to end it. Don’t spend a dollar on this app. They want to take your money and have robbed many people blind by preying on their sentimentality. If not for this insidious scheme, I would have gladly rated this app 5 stars.