Contact Canon Camera Connect Support

by Carrier007

I’m not sure which it is, the app or the camera, probably both. The first time I connected the app to my 1DX Markiii it seemed to work fine after configuring everything, which by the way is far more complicated than it needs to be. Maybe it was the fact I hadn’t taken many pictures yet so it didn’t have to process much information. But, after the first time transferring a few images to my phone and then filling the cameras card up a bit I went to transfer a few more images and it crashes the app just scrolling the images. Then the WiFi connection drops and refuses to connect again until you turn the camera off then back on. After that it just repeats the same thing again. You’d think after spending $7000 on a camera that is supposed to do what they say it can Canon would provide an app that makes it actually happen. Apparently they should charge $10,000 and spend the extra on building a working app! And I believe I read somewhere that canon plans on charging for the next version of their camera connecting app. I know now not to buy that one. Good thing they gave everybody a test run for nothing so they know what there’re going to get with a paid version.

by Youtzful_idiot

Well in case you thought Canon could make a printer or scanner that worked without spending hours upon hours and frustration after frustration, think again. Canon has really made an idiot of themselves and their customers once again in the printer suicide family of products it appears that Canon, much like every other printer manufacturer since the dawn of humanity, has also failed to create a printer/scanner which offers even a solitary working function. Wait there more. Not only will you waste your time and money purchasing a canon brand printer scanner combo but you can download a dozen or so FREE apps to failing alongside thd corresponding printer scanner. These Canon Failed Products complement themselves quite terribly together. They’ve lowered the bar to even greater heights or should hypes because they sure do promote their nonworking garbage. Now I get to take this pile of trash back to the store for eighty dollars or maybe I’ll just tie it to my ankle and throw it over the nearest bridge; that seems like the only actual solution that Canon has left me with on this amazing Friday night. Thanks a lot for making ten broken apps and a scanner printer which has the sole Unique feature of NON-WORKING. -10 stars all day.

by Ja Meeks

Honestly, this is probably the most frustrating thing I have dealt with in a while. I am literally in the middle of taking pictures and the connection drops. I will then, turn the camera on AS WELL AS open and close the app. This still changes nothing. When I open the app, I get a notification that the “connection to the camera failed”. If I don’t get that pop up, I’ll get one that says “WiFi is in use on camera...” but still won’t be able to connect. When I go to put the password in (THE ONE THE CAMERA PROVIDES) I get a pop up that says the password is incorrect. I have disconnected and reconnected both the WiFi and the Bluetooth. Turned the camera on and off about 7x now AND STILL it is not connecting. Not to mention, after spending all this time trying to get the camera to connect to my phone, the battery pack on the camera is now dying. Never again in my life will I purchase another cannon product. I will NEVER recommend this to anyone, not even my worst enemy. If you like having your time wasted, this product is for you.