Contact Vimeo Create Support

I submitted a request for a refund on June 1st after being charged the $260 for the pro account. I reached out and they said the could do it. So I waited the amount of business days (3-5), but still didn’t see the refund. I was told they did it and to reach out to my bank (this was June 9th), they “assured me”. My bank confirmed it wasn’t there on their end. So I communicate back and forth out June 11th, 14th, 16th…still being told it wasn’t an issue on their end (on the 16th they sent it to a “specialist team member”. I filed a dispute against them with my bank so I could get the funds back. THEN FINALLY, JULY 21st, they reach out to say “I’m sorry for the inconvenience here, we checked our gateway and can confirm that the refund attempt failed.” The request for my refund happened on July 22nd, I had to reach out again on the 26th and was told on the 27th that the refund was approved but not processed. So I had to keep messaging to beg to get the money back, which I finally did today on July 27th. I know this is detailed, but I literally had to reach out and receive 7 different responses telling me over and over again that they did the refund and to contact my bank. It’s just sad that you have to jump through loop holes like this with such a big company. Get it together, you should have it together. I have overdraft fees bc of this.

I got the app to make a couple of short promo videos for my business. I have had nothing but trouble since I started. Some video clips will let me add text, others won’t. 90% of the time when I try to preview or download a video the video becomes corrupt or something because it won’t play. When I wanted to start from scratch to redo one of the videos, when I completed it and it went through the process of generating my preview it was completely different music and affect from what I edited. Then when looking to get in touch with support I could only send a message. There is no phone number to talk with someone to walk me through it. Haven’t heard back from support yet. Wasted a ton of time and am very disappointed.

So it does make really nice videos. My issue is that I spent an hour editing a video and making it perfect and when I was ready to post it then it says you have to “upgrade”. I don’t want to spend $7/month on an app that I’m not going to use often. For me it might as well said pay $7 for this video that you just made and that’s ridiculous to me. I wish the app would have made it more clear out the gate that if you want to keep the video in your media or be able to share it then you need to pay. I wouldn’t have wasted my time then.