Western Union Send Money Now Reviews

This is by far the worst experience I have ever had trying to send money… I tried to send $500 to my sister because she needed money for school clothes and supplies for my three nieces. I put all my information in and hit confirm to send. I then got a message saying I needed to verify some things, so I added my drivers license and everything they needed. I got a message saying “your transfer is under review this usually takes 30 minutes blah blah blah” a whole day goes by and it still said the same thing. It wouldn’t even let me try to send another one unless I canceled the first one!! Ok my sister really needs the money at this point so I cancel and try again. I GET THE SAME MESSAGE about the 30 min crap. I’m worried if I cancel it again and try to send a new transfer that i might mess something up. Another day goes by and nothing. I finally just went ahead and used a different platform but this is absolutely ridiculous!! The sole purpose of WesternUnionSendMoneyNow is to be able to transfer money so I’m really just confused and highly upset that I wasn’t able to and not only that there was no clear reason as to why it was happening I never got an email or anything. A complete waist of time and my sister had to wait almost a week and go buy school supplies the night before the first day of school because of this. I Will NEVER use WU again ever! Deleted WesternUnionSendMoneyNow and not looking back! ✌🏼

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in WesternUnionSendMoneyNow it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

When setting up the profile of the account as a first time user of the previous version, I entered my nickname and after all said & done, I had realized that my full name was the ideal option as it has to match w my government issued ID for verification purposes. A day later I tried to Edit my profile to correct the name, but it didn’t let me and with that frustration, I quit using WesternUnionSendMoneyNow and instead switched to the alternative option of calling and paying in person at a register of a local business that offers WU service.
More than once I had to call twice to speak to a Rep in person bc the Automated service didn’t get my full name nor my Receiver’s full name correctly. We have long names. However w/frequent use it was happening less often until I didn’t need to send money anymore. I’m giving 3 stars bc while I could never use WesternUnionSendMoneyNow on the other hand the concept and efficiency of service in the option of placing call via automated service-Agent & in person cashier, was relatively good. I upgraded to the latest version and will give it a try correcting my profile. If I can’t even do that & issue persists, I’ll get rid of WesternUnionSendMoneyNow.

After multiple attempts to send money WesternUnionSendMoneyNow has not been successful even once. On the first two attempts WU indicated they needed more information, which was provided. The questions were intrusive but they were answered. E.g. How long have you known the recipient? Over a decade...but whether it is one day or a decade, it is not the business of Western Union. Despite providing answers to Western Union questions the transactions were cancelled by Western Union, and they refused to provide an explanation. The next transaction Western Union claims was stopped by the bank because there was an extra 0 in front of the account number. If there was a zero it did not come from the sender. Upon inquiry the bank referred recipient to WU. The next attempt was stopped by WU with a statement that additional information was needed from sender, and they were not able to contact senders cell phone. Sender’s phone did not show a call from WU and no voicemail was left. There appears to be no interest by WU in resolving this. Two customers known to each other for over a decade are totally unable to exchange a nominal amount of money between their two bank accounts using WesternUnionSendMoneyNow. From my perspective WesternUnionSendMoneyNow rates a total FAIL. I am at a loss to know how anyone is able to get satisfactory results from WesternUnionSendMoneyNow.

In the beginning of using WesternUnionSendMoneyNow, everything was fine. I got to the point I sent so much money to India that I literally got free instant transfers like every time. Then one day I sent money ($300), the money status said in progress for like 3 days. I cancelled it then it took it out anyway. Then they took 5 days to refund it to me. I gave them the benefit of the doubt it was just a glitch. Then my next transfer I had anxiety about sending it regular so I used money in minutes service and paid the money in minutes fee. Money in minutes, right? Nope try 8 days later. My fiancé didn’t get the money till the 21 and I sent it on the 13th. You call and they blame it on the bank. You call the bank and they claim to be waiting to accept the transaction. Not sure what is happening in between or what went wrong but I feel like Western Union doesn’t take accountability and the customer service offers zero solutions. There was never a problem before, now it’s total chaos. There’s nothing more anxiety invoking than sending money to a loved one who needs it “in minutes” and the service completely fails and your money is floating around somewhere in cyber space. Sorry but I can’t take a chance with your service again.

I like WesternUnionSendMoneyNow I don’t care too much for the service.

I find it funny that you can send someone money three times in one month but it does not factor in the dollar amounts.

For example:

if I want to send someone $5000 today tomorrow and the next day that is considered three times so the person has gotten $15,000 from me.

that’s a lot of money for some people now if I send somebody a dollar today and a dollar the next day and a dollar the next day that’s only $3 dollars.

it limits you by how many times you send a month but not by dollar amount. that is the dumbest thing I’ve ever heard. The reason why I say this is the dumbest thing? they say it is to stop money laundering money”!

laundering should be by dollar amounts not by how many times you have sent. Clearly a dollar today a dollar tomorrow and a dollar the next day is not even laundering that is by far, so far from ever hurting an economy.

Even $100 today $100 tomorrow and 100 and the next day that is not laundering. If anything that is trifling if someone made that low of money dealing and wanted to launder $300 and its not even worth their while.

But whatever. Who am I?

So I say all of that to say,.... during these time of covid and world issues people need help. So I send what I can when I can and on the fourth time, my friend in Another country was turned away. You can one get money three time a month.

Great App though

I have been doing transfers since 3 years from Western Union and never saw a problem and that's why I have an extra 2 stars, unfortunately I can't give 0 stars. And now I made a bigger transaction and that is when all the problems started. Everytime I call a new time frame is provided. Need to beg for my own money to be available in my destination bank account. Such a waste of time. All my commitments I made because of the initial time frame given are reflecting back on me with penalties. I would suggest people to use other platforms for bigger transactions. Such a great lesson for a customer who is reliable with them since 3 years.
Thanks for backing yourself Everytime with new timeframe. These guys are so intelligent, first they give destination county time zone for the money to be available, then they change to source country time zone, then they will give some random time in the morning, then some random time in the afternoon, again a random time in the night and now they ask me to wait for the end of the day. Didn't know I have to beg or make so many calls to ask for my money.

Thanks for teaching me a lesson.

قمت بتحويل مبلغ إلى السودان قبل ثلاثة أيام ولم يتمكن المستقبل من استلام المبلغ ليومين متتالين وحتى كتابة هذا التعليق. حيث يتعلل الموظفون في الوكالة الواقعة في مدينة ودمدني وسط السودان بعدم وجود سيولة وعدم وجود كهرباء أو عدم وجود شبكة إنترنت وبالأمس أفادوا أنهم في عطلة بدون مناسبة. هذه أسواء طريقة لتحويل الأموال إلى السودان حيث تُظطر لتضييع الكثير من المال والوقت لاستلام مبلغ يجب أن يتم تسليمه فوراً لحظة التحويل حسب ما يفيد الموقع عند التحويل من حساب البطاقة المصرفية أو الحساب المصرفي. يجب تغيير طواقم العمل بالوكالات السودانية حتى لا يتم الاستغناء عن خدماتكم وإيجاد البديل.

I transferred an amount to Sudan three days ago, and the receiver was not able to receive the money for two consecutive days and until this comment was written. The employees of the agency, located in the city of Wadmadani, in central Sudan, explain that there is no money, no electricity, or no internet, and yesterday they reported that they are on vacation without an occasion. This is the worst way to transfer money to Sudan, as you have to waste a lot of money and time to receive an amount that must be delivered immediately at the moment of transfer, according to what the site says when transferring from the bank card account or bank account. The work crews of Sudanese agencies must be changed so that your services are not dispensed with and an alternative is found.

This computer does nothing but manipulates and take advantage of people and their money for no apparent reason. I have sent money to Jamaica using the money transfer and they took two weeks to send my money back after I had to curse and act terrible. Then I tried sending another thousand using cash instead and in order to collect the money my sister had to cry tears to them for them to give her the thousand dollar. They will watch you starve and laugh at you. I tried another way to send the money by using my card for money pick up instead of transferring to her bank account and they sent the money back saying it couldn’t be delivered. There is no reason as to why but my guess would be 1,000 dollars is too much. But then my friend told me she had just sent $1,700 with no problem. I did the transaction on April 25 and they are telling me my refund is still in process on May 12. I’m the mean time I had checks bounced because they refused to release my own money. Terrible terrible company and customer service and please do not blame it on the Carona Virus. I should organize a class action lawsuits for all the people this company had done wrong.

Unbelievably it takes hours to complete a transaction, and that’s only after speaking to a representative who will ask you question after question about how you know the recipient, how long you’ve known the recipient, the nature of your relationship, what the money will be used for, on and on! Honestly it’s shocking. They seem to be assuming that either you or the person you’re sending money to (or both?) is a criminal or criminal enterprise. The woman from WU actually asked what kind of relationship we have, as if I was ordering a call girl. The woman I spoke to asked how long we’ve known each other, how and where we met, if it was a gift or loan, what it would be used for, if I ever had sex with the recipient and if there was a chance this person might be a prostitute!! In fact the person is my wife’s 91 year old aunt! After that I canceled the entire transaction. By the way I initiated the transfer three hours prior to receiving a phone call and email requiring all this. So the 30 minutes they quote is a lie.

Just delete WesternUnionSendMoneyNow, there’s no reason why they need to know your detailed and extraordinarily private info or ask disgusting questions.

I downloaded WesternUnionSendMoneyNow as so many people have said it is slick. First time I go to send money with WU it doesn’t work. Walgreens employees were very nice, but say WU is down and it may be 5 minutes or 5 hours; they did say sometimes it is just the store and I may have luck at another Walgreens. So I drive to the next closest WG location and WU is down there as well. Informed that HyVee can send so I drive there. HyVee is VERY rude and almost mad I wanted to send WU; they say I can only pay bill or get money order. I call WU and after 5 minutes of automation finally talk to a person who says WG does not have ability to complete app, but that I could drive to ANOTHER HyVee. When I corrected her (according to locations on WU app) she said I should return to WG and have them call WU!!! Why would I have WG call them when I just DID; why could she just not help me? She said if I sent it with her it would be more expensive! It’s not MY FAULT that their system was down. I spent 2 hours trying to get it to work; they obviously do not want my money or business as they did not make it any easier for me when their system was having trouble. So frustrating...think I will use PayPal, ApplePay, Venmo, or literary a wire transfer next time. 😡

Every time I do a money transfer with WW I have same problem. There’s no option to redeem your points while you are doing the transaction. I have to cancel the transaction and go to the main menu of WesternUnionSendMoneyNow and start all over again. Also, it’s kind of confusing how sometimes adds the last name twice and attaches it like a middle name to the name. For instance, I send money to South America which requires me to add their middle name plus two last names one is paternal and the maternal one. Very frustrating and to change that you have to create a new contact and still doesn’t work right. Why they don’t have a different layout that is easier to add the name, middle name and last name instead of the “surname” ??? It took me 40’ to send money every time. And at the other side I always have problems with their name because it wasn’t written in the right order. I hope this one goes through .

If i can just rate them right now i will give a 0 rating… been using it since 2017 and now that i am sending a quite amount of money due to urgency of its need they are giving me a hard time. My bank account is good and i am using a debit card that for sure is more than enough for the transfer…but they keep on declining it even though my bank said they approved it several times as i kept on trying it several times… they said that you could send up to 19k dollars which are just bogus because just a quarter of that amount they wouldn’t let it go through… not dependable at all for your loved ones. They are saying that they are just protecting you from fraud (not true at all!) my bank should be the one doing it but my bank is approving it since i gave my authorization… when they were asked about it all the agents ate giving different stories of the problem and the last thing i found out is that they are having issues with the system… so what will i believe? All their crazy alibis… incompetent app that’s what i can say right now… so upset that i want to sue them for the inconvenience they caused me.

I wish I could give zero star, yesterday I
Went to customer service in Publix to send $1500 to Indiana, so I used WesternUnionSendMoneyNow so I can save $37 (that’s the reason for WesternUnionSendMoneyNow right)but that was a waste of time, for some reason it was showing error so
The customer service manager who was a nice patience lady, she call WesternUnion customer service to help with the issue from their end, only for them to say they can’t help I myself would have to call instead, so she told them what’s the point?that’s why she’s in customer service to help her customers yet nothing🤦🏿‍♀️ she make another call still customer service wasn’t able to help, she ask if they could tell her Where i can go that would probably able to help me again they couldn’t provide that, talking about it’s not guarantee My problem would solve. Like seriously you’re the freaken customer service, you got one job to fix my danm problem if it in your end cause all was well on mine. Anyway I end up having to pay $37 fee after waiting almost 30 minutes. I will uninstalled and have my people do the same and anyone who ask I will def make sure I tell them you guys have the worst customer service ever.

Just like the previous review indicated, customer service was horrible. It tied to find out what has happened to two transfers I initiated. Money were taken out of my account but never made it to destination. I called customer service multiple times and a person would hang phone stating “call back with correct transaction number”. The transaction number, I provided, was actually correct. Sending money “in minutes” turned into endless struggle. For unknown reason money were not given to receiver and my transaction was cancelled. I also emailed customer service, and my transactions were found. Yay! No full refund either. I was notified that I received refund and I would need to go to WU location to receive my refund. Of course, it is only partial amount. Who calculated what happened to rest of the money? How many fees were I charged? I will never find out. Second transfer was cancelled also for unknown reason and I am still waiting for “refund” over week now. Again, money “ in minutes”... I will never use the service again. I already found and use much more reliable, fast and less expensive service. I do not recommend using WU.

DO NOT download WesternUnionSendMoneyNow because it is not safe. Hackers can hack it and steal your money and information. I have been a WesternUnion customer for the past 13 years, and someone from Ecuador hacked WesternUnionSendMoneyNow using my login information. In WesternUnionSendMoneyNow , customers can save their banking information to make it easier to send money. So, I had saved my banking info in there thinking like it was safe to do. Last Saturday, this hacker got in to my WesternUnion account and sent money to themselves. When I called WesternUnion customer service, they said that they can’t do anything about it because the person already picked up the money. They asked me to call my bank and FBI to report the fraud. To my surprise, WesternUnion doesn’t have any insurance for the types of fraudulent problems when they occur. So, if you want to avoid being in my stressful financial problems, do yourself a favor NOT to download WesternUnionSendMoneyNow. It’s better and safer to go to a physical WesternUnion office to send money to your love ones. However, if you do download WesternUnionSendMoneyNow you’ll find yourself in the same financial stress I am. Just an advised from a longtime customer. SL

I have been LOVING the ease of using this to send urgently needed donations to my Orphanage Project oversight minister in Uganda who also feeds multiple desperate widows.
Recently, we were below our lowest basic donation goal (Orphanage rent and food) and had to delay our payment by a week until I could get payment from a personal job to cover it all. When I finally had my minister travel from remote villages to his WU pickup, he was again delayed a day (or two ihdk) due to a malfunctioning app. We had a bishop get to a WU site Stateside to get a partial payment to him, but the unfortunate delay was much to ask of he and the orphans after the complications already proceeding this event.
*I haven’t figured out how to get the rewards applied to discount our fees either. I’ve tried several times. I’m usually not inept at these things. Perhaps that could be easier?
Otherwise, four and a half to five stars

I WILL NEVER use western union ever again. To complicate things that really need not be complicated is not the way to do business. i used the service to send money to a friend that had been robbed (no id on person) thus we did the question and answer transfer well he gets up to a wu location and the useless cashier tells him he needs an id to receive funds (NOT HOW I SET IT UP) so i have to drive almost 100 miles (one way) to bring him funds to get home . So i cancel the transfer and good lord the inconvenience of trying to get my money back from these idiots is really driving me. I get to a payout location and the IDIOT cashier tells me she needs my phone number (so i key in my phone # no transactions found) so I tell her i have mtcm number and the IDIOT tells me oh we can’t retrieve funds that way - IDIOTS is all i know to say. until i get my money back i will conclude WU is a rip off by making things complicated when it really doesn’t have to be - they also partner with stores who hire the most useless idiotic ignorant cashiers that it makes the entire experience aggravating to say the least

I send money that was suppose to reach in 0-2 days and it was not get there in time which I paid for I call customer service and the rep told me it would now take 7day and in WesternUnionSendMoneyNow it says 0-2 day how miss leasing is that I demanded her to explain that to me why is WesternUnion taking money for services they can’t provide she said thank u goodbye and hang up on me wow how dare that worker to be so rude this is unacceptable something needs to be done about this I am now currently to see where my money went why is is taking so long is it a scam I honestly think WesternUnion is running a scam at this point if u can’t explain to me where my money went I as a hard working black man I have the rite to ask about my money I am paying for a service that clearly no worker at WesternUnion union care about consumers and I will be recording each call moving fwd everyone

I been looking for a way to send money to a bank account in the Philippines where there was no crazy fees, exchange rates and take days to deliver the money. That’s is how I came across WU once again. I’ve used them several years ago before they had an app. Never had an issue back then so I decided to try them once again. To my surprise the money was deliver within a couple hours even tho I got an email it said it was going to be deliver the next day. I did send the money to a BPI account and if you read the disclaimers it says that for BPI it would take about 2 hours and any money sent after the first transaction it will take a couple minutes. I will be giving this a try next time I send money and give an update if it does takes minutes. If it does then it would be the easiest I've sent money.

Before WesternUnionSendMoneyNow, I used to send money to Guatemala using the western union website. Most of the time, my bank declined the charge. I’d have to call them up and tell them it was OK, and then try again. With WesternUnionSendMoneyNow, the transaction ALWAYS goes through the first time without hassle. Maybe because I use Touch ID with WesternUnionSendMoneyNow, the bank trusts the transaction. As to the rest of WesternUnionSendMoneyNow , it remembers everything, making it easy to repeat transactions. Using ApplePay is great, too. WesternUnionSendMoneyNow is reliable and solid, never glitches, and is a joy to use. Great job!

I have one suggestion: I love the fact that I can share the receipt with the recipient so they have the MCN number. One problem: it writes the email in English, though I’m sending to Guatemala. Please add the ability to choose the language of the shared receipts. Basing it on the system language or keyboard language is not good enough. English is my first language, and my phone is setup up accordingly. But, it’s not the language that I use with the recipient.

I would have given them 5 stars but since the customer service agent lacked proper training and proceeded to hang up on me once handling my 1st concern without asking if I needed further assistance they get 3 stars. I’m sorry but when I’ve sent over $1000 total using your services this year and about $200 in FEES you need to be polite and engage with your customer by asking to place them on hold instead of having “dead air” as we call it in the customer service industry. I had to ask multiple times if she was still on the phone with me still. Also learn to ask if your customer needs any further assistance or if all of their needs have been met prior to releasing the call because you hate your job. BE AWARE that if you have to for some reason cancel a transaction they try not to refund their fees. I had an issue where the receiver of the funds couldn’t collect because the attendants kept seeing a “failure” on their end. Then Western Union said I’d get a partial refund. Umm no. Not how that works. Ima try to now find another route to send my mother money. Not dealing with them again. WesternUnionSendMoneyNow works perfectly outside of this circumstance.

What a great way to send $$$ in 15-20, anywhere in the great USA. No fuss, no bother! The only request i have is that maybe I could find out a way to send $$$, under $1000. For a little bit less of a surcharge! $12. Is a little steep to send $100.! However, as I said before- quality service every time, I guess I should count my blessings, which I already have! I was just making s suggestion and I am sure, like noses, everyone has one! Thanks again for the great service! Also thanks again to the great customer service that I have the pleasure of dealing with several times a month-from the employees @ PLS, for their due diligence, patience and knowledge when it comes to my personal financial needs and wants! If there is anything I can do, like maybe a WU card or anything else you may suggest, please feel free to let me know! Thank you!

I did a $45 money transfer to a friend because her daughter needed medical attention for being severely dehydrated. They charged me $7 to send when it is normally $5. WesternUnionSendMoneyNow says you can pay with debit card for $5 only but it will not let you add a debit card to WesternUnionSendMoneyNow . My friend is in the process of getting a new government id and only had a temporary id with her correct name on it. The agent refused to accept it as a valid id, even though she had the screenshots from me showing the money is for her and I’m able to do a video call to confirm she is the intended receiver. Instead I had to request a refund because WesternUnion would not let me send the money to her family member instead. WesternUnion also refused to refund me the $7 fee so now I have to resend the $45 and pay another $7 fee. They are charging me a $14 fee to send $45 to help a girl get treated in the hospital. I have used WesternUnion in the past to send thousands of dollars to people in need. I will never ever use WesternUnion again to send money to anyone and I will tell all of my friends and family members and workers to never use WesternUnion. There are many other companies that do not have any affiliation with WesternUnion. This is absolutely absurd and costing me valuable sleep.

Western Union. When you hand them your money to send, better filled out the information correctly. Otherwise, you will get the runaround. One time I filled out the form to send the money, I have asked the clerk if I needed to include the middle initial of the recipient and she said no. No need to guess. I went back to that branch and they can not do anything about it. Call head quarter in the state of Colorado. Today I went to receive the money and one of the branch didn't have $830. So I go to a different branch. They asked me where I was born on all different branch. But when you filled out the form to send money, not all branch would check your information carefully when they input your information. Different branch different authorized owners. Today, one lady cancelled the money transfer and tried to get the refund. Guess what, one of the branch didn't input the middle initial. This should be their job. They do this every day. They should help the consumers, not screw them around.
Or they don't give a sh----t. Within one mile on the same street, it had three branches. All different authorized branch owners that would tell you something. Good luck.

I was trying to help a friend with an emergency by sending him money and never having sent funds using Western Union before I had to quickly complete the registration process, naturally selecting the option to send from my bank account vs. a credit card. The bank account option said transfers would take 0-4 days. What I know of Western Union is that it’s a fast way to send money. So, figuring that it was early in the day, on Friday, my friend would get it today. Except that’s not the case at all! So I cancelled the transaction and learned that the $9 (RIP-OFF) fee won’t be refunded! PayPal, Messenger, and Zelle don’t even charge a fee to transfer money from a bank account! Western Union does and they don’t even refund it when they clearly have not processed anything! So I had to use my debit card and pay $15 to send the money immediately. “SEND IN MINUTES” is the tag line. Now I’m waiting to finish this review to tell you “how many” minutes it takes. 29 minutes. Not bad, but Western Union should really refund the transfer fee. That’s an old business model.

Use it every time i send money to the philippines. I can either use my debit card, credit card, apple pay, bank account to send money towards the philippines. Receiver can receive it as cash or right through their bank account. They only charge $4.99 from my debit card and i usually send money to different people in $100 amounts and they can get the money in minutes. If from my bank to receiver cash they charge $3.99 or $2.99 if less than $2,999 amount is sent. receiver will get it in a few days. I don’t have to go to the currency exchange anymore to send money. WesternUnionSendMoneyNow is very convenient and also cost effective and never time consuming, plus i can see my history anytime and they save the names of the people i send money to. They also save my payment info for easier use.

I have attempted to send money via WesternUnionSendMoneyNow quite a few times. They list the payment as ready to be released but when family members go to western union to collect western union tells them That the payment was cancelled! Even though WesternUnionSendMoneyNow indicates the money is ready for payment. After calling their customer service number you find out that their security department has decided to cancel the payment as possible fraud. Sending money to my old aunt in Minnesota!!! No e-mail, text message or any indication that the payment has been cancelled until you find out from the recipient notifying that the cash cannot be released. Talk to a supervisor is useless, obviously WU does not trust their frontline management to correct the problem. So there you are a 78 year old aunt taking a bus to pick up money that western Union deemed suspicious and cancels the payment without the simple courtesy of letting the sender know via a call, text or e-mail. After this happening three times I decided to use MoneyGram without a hitch. I would not use western union again for any reason.

So far I used western for 7years and i have issues sending I chose the 3-4 days and it took 2 weeks i call customers service and thats the way so I argued with them i told them they need to fix the system not 3day its weeks i was mad because they really need the money thats the reason why tel now we are not talking to my sister because she don’t understand what’s wrong she accused me that i didn’t wanna pay my credit and she pay using her money but after that i never used that 3days I always used the minutes so far its good and have points that i can used sometimes free because of the points and all history is on your account they emailed you when picked up easy quick sending dollar they take few penny to get in philippines

I have been back and forth for several weeks and day after day with the email Customer Care and 2 or 3 times with the call in techs still no fix for my issue. Thing is it wasn’t a problem until someone at WU decided to lock me out from sending transfers from my account for reasons unknown to me. I complained several months ago, word came back that my account was clear since then I have not been able to send anything from any device I log in from. I get to the point of finalizing the transaction sometimes after selecting the recipient or as far as selecting my pay card going to review then I always get (something went wrong try again later) and that is as far as I can go. I have tried everything I have been told to try and it never gets fixed. If it had never been messed with for no reason I would not have this problem no one can seem to fix. Uninstalling , using a different browser or device makes no different. It does the same when logging in online.