EL AL Reviews

I like to search for a flight on ELAL and then use the blank white screen that I get as a low intensity flashlight. Otherwise ELAL has zero function. I’m embarrassed to admit that I’ve actually tried to check my flight status and even book my flights on ELAL many times. I do this out of habit because it’s so convenient on the united app which works perfectly. Unfortunately, I’m sorry to report that I have never once succeeded in getting a single morsel of information or usefulness from the el al app. It simply does not work at all. Even the simplest tasks just don’t work. It’s literally useless. It would be more convenient to not have an app at all so that I don’t bother wasting my time.
El al represent the country that invented the computer processor and the USB and every other high tech gadget but they can’t manage to make a basic app that every other airline has.
I like to think that they have some intentional security reason for purposely not offering a functional app because if they literally got a random Israeli off the street to make a proper functional app they could get it done tomorrow .

Such a bad app. This is the new app?
What’s the point of adding family members if I can’t see their account information.
Also, when trying to book a flight it still directs to the website (within ELAL ) and since I’ve logged in it’s giving me an error and not letting me view flights.
Was a bad app, and still is a horrible app.
Get your act together and create a normal app it shouldn’t be so hard for such a big company.

Downloaded ELAL , tried to upgrade my seat and I had to use PayPal. Amex didn’t work while overseas. Also, El Al profiles if you even look Arab, I’d recommend flying with a non-racist airline :)

I was denied check-in for a flight cause I look Arab even tho I’m a non-Arab, ethnically Chaldean, white gay American with Iraqi ancestry.

Worst airline and terrible app. Also, unless you speak Hebrew have fun fighting to get any English options efficiently.

I have never written a review for an app before but ELAL is so frustrating and terrible that it made me want to.

It won’t let me check-in for a flight saying I have incorrect information even though ELAL itself filled in the information. Every time I try to log in to ELAL my password doesn’t work so I have to use a one time password but my number won’t work even though I’ve changed it successfully in ELAL so I have to use my email which is more annoying.

EL AL, this is just embarrassing how terrible ELAL works and it needs to be fixed immediately!

And their website needs a lot of work too!

I use many airline apps and this is the worst. The first time I signed up I could not update my name. Multiple times I can’t get into ELAL it just circles and circles and I can’t get in. “Service is not available “. While I signed up with Face ID sometimes It says “not available”. I tried to tie in my Matmid number at check in and it doesn’t recognize my number. Trying to log in to get my boarding pass it kicked me out and then I got a message in Hebrew even though I had the English tab marked. I could not get out of the loop. I tried to log back in as I received no confirmation of my boarding pass and I was told I already checked in. It was difficult to find the actual boarding pass. The first time I used ELAL your birthday application did not work. I could not set the proper birthday. Luckily we had a computer around and could log in that way. Please check out why your app is so unstable.

UI design is poor and it takes too long to get your boarding pass. I had to recover my password and was issued a “temporary” password. On the following screen they asked me for my current password and the temporary password didn’t work. ELAL is broken and needs a complete redesign!

Unfortunately, given the profits the company has been publicly boasting about during the last year, it cannot make ELAL functional and makes it difficult to navigate for transferred bookings. I used to fly with El Al and over the years the poor experience just had me looking elsewhere. Unfortunately, my flight was cancelled, but the occasion is more important than the poor service.

ELAL and EL AL web site are both poorly designed and frustrating to use. This is in line with their poor customer service. I enter my user ID and password but ELAL doesn't remember it. Next time I used ELAL itt challenged me to enter the password again. I am a young computer programmer. I know a good App when I see it. EL AL does not provide a good App. The web site is as bad. And the phone support is a disaster.

Seriously EL AL, you call this an app in 2017? I understand it's not easy to design a functioning app. So why don't you just copy another airlines like Delta's or EasyJet design for example.

At least for your frequent flyers Matmid club. EL AL is falling behind more and more in every single area. Competitive Prices, customer service, Frequent flyer program, Old aircrafts with old entertainment systems and even the seats are falling apart.

Seriously you have to upgrade everything, act more like a Israeli startup please or you will keep on losing your loyal travelers to other airlines.

Can’t use most features including check in if you use VPN on your phone, must turn it off, primarily because many features are simply opened from the web and their website is not accessible via VPN.. 😩

It’s an improvement on previous version for sure but still slow, lacking core features, throwing you back to an old fashioned webpage in many of the cases.
This is lagging behind almost any other airline app I’ve used.

Incredibly slow, constant crashes, logs out for no reason, no saved password or Touch ID option. No easy way to manage flight that doesn’t redirect to the full website. How are you planning to become a profitable airline where your technology is so outdated...

The website is hard to navigate even though it’s a little bit easier now and it’s hard to change your flights or just see if you want to change your seats etc. other airlines make it very simple. It’s even hard to contact an agent that speaks English via the chat with us or via phone. I think the airline itself is excellent but I wish the website was easier.

User friendly and quick and easy! However the flight presented some issues. Insufficient bathroom facilities configuration on board in Business. We flew business class. Only one bathroom in the business cabin and it was constantly full. Passengers stayed inside for great lengths of time. That is different if there were more than one bathroom in the cabin. Business class restroom never appeared to have been cleaned or tidied up. It was very unsanitary. Coach class bathrooms same but much worse.

It takes a long time for it to load everytime.
ELAL itself is fine and useful once it loads. But it can take a number of minutes for that to happen.

ELAL is decent…when it works.

It almost never loads - it always gets stuck on the initial loading scene with the clouds and ELAL itself just never opens.

I manage to get ELAL to load maybe 1 in every 15-20 times that I try opening it.

El al have made som features better especially one click check in! Hope they keep trying

Amazing how old and worn out the website and app for this company feel given its origin on the “Startup Nation.” Sometimes it randomly wont startup—crashes sometimes, and overall is very not user friendly. The newest version is a big step forward, but I expect more and end up calling to get what I need because ELAL is so lousy.

Much improved and user friendly

Kudos on the pleasant black / white graphic as ELAL loads. a lot of time went into the execution of ELAL. it’s simple to navigate to find my information, checkin, get sears etc.

Nice to have a modern professional app for el al
I can really get all the information I need in the flights,updates,booking etc.

Easy to log on and register then the information stays !

It is easier to buy flight tickets through ELAL, and you have variety of prices to choose from, especially if you are flexible with the time.

I downloaded ELAL for my upcoming trip next week and at first I couldn’t get it to work. I contacted El Al app support and they quickly helped me fix my problem....all is good now! App is easy to register and access. 🇮🇱🥰

Very satisfied with the service onboard, customer service is not so easy to reach, could be better.
Truly feels like home away from home *****

this app is a terrific airline. The business class is really excellent. I’ve flown all the airlines and this business class seat is better. Lots of room, great service and very comfortable.

Wish the website was as good as ELAL

Great ui/ux huge thanks to the team for that! Very easy to navigate and easy to use! The website checking should be the same for full translation!

I loved the task list, the graphics are better and face recognition support works well. The embassy details are a nice plus. Like it a lot!

It starts right away with being greeted by a count down to your flight and then everything you need is 1 tap later. I’ve never been impressed by an airline app until now.

Everything works very smoothly and this is such a well designed app. Intuitive user interface. Great job El al!!!

Enjoyed app. Flight information easy to find.

Though there were some blips when initially downloaded, ELAL is now functioning well. It does precisely what it’s supposed to without any concerns.
Bravo!

I booked a flight with El Al and I added the flight to ELAL and ELAL does everything an airline app is supposed to do. From adding the booking to managing it. I didnt encounter any bugs or errors. ELAL was very responsive and running smoothly.

When I got ELAL , I expected initial difficulty...I had a couple glitches, but each was amazingly easy to resolve. I am all checked in for my first ever El Al flight!

Wow.. big improvement over years ago. I can go on the Matid/El Al app and find everything about my flight. Get suggestions on how to be organized for the trip. Updates on Covid. Good job fixing everything.

I booked a reservation only to find that I had booked the wrong date!! I went on line and was able to change the reservation with no problem. Great Service.