Contact EL AL Support

by Edo Lavi

I like to search for a flight on the app and then use the blank white screen that I get as a low intensity flashlight. Otherwise the app has zero function. I’m embarrassed to admit that I’ve actually tried to check my flight status and even book my flights on the app many times. I do this out of habit because it’s so convenient on the united app which works perfectly. Unfortunately, I’m sorry to report that I have never once succeeded in getting a single morsel of information or usefulness from the el al app. It simply does not work at all. Even the simplest tasks just don’t work. It’s literally useless. It would be more convenient to not have an app at all so that I don’t bother wasting my time.
El al represent the country that invented the computer processor and the USB and every other high tech gadget but they can’t manage to make a basic app that every other airline has.
I like to think that they have some intentional security reason for purposely not offering a functional app because if they literally got a random Israeli off the street to make a proper functional app they could get it done tomorrow .

by Sydney Sider

Seriously EL AL, you call this an app in 2017? I understand it's not easy to design a functioning app. So why don't you just copy another airlines like Delta's or EasyJet design for example.

At least for your frequent flyers Matmid club. EL AL is falling behind more and more in every single area. Competitive Prices, customer service, Frequent flyer program, Old aircrafts with old entertainment systems and even the seats are falling apart.

Seriously you have to upgrade everything, act more like a Israeli startup please or you will keep on losing your loyal travelers to other airlines.

by Yudi111

The App and EL AL web site are both poorly designed and frustrating to use. This is in line with their poor customer service. I enter my user ID and password but the app doesn't remember it. Next time I used the app itt challenged me to enter the password again. I am a young computer programmer. I know a good App when I see it. EL AL does not provide a good App. The web site is as bad. And the phone support is a disaster.