Contact Giant Food Support

by ACH176

I have religiously shopped at Giant for two and a half years using the old version of this app and it was wonderful. If I had one complaint about it it would be that the items you selected appeared on your shopping list in the order you selected them instead of by their location in the store. Still, all in all an easy to use and very convenient app.

Fast forward to 10 days ago...I can’t make heads or tails of what’s happened. You clip coupons but the items don’t appear on your shopping list. You search the weekly ad and when you tap on something to add it to your list, it brings up every single variation of that item available in the store (like all six degrees of pulp Tropicana orange juice offers) and when you select what you want it ends up in your shopping cart instead of on your list. Sometimes if you tap on something, like ground beef, a message appears that says there was a problem finding related products; I don’t want related products I want ground beef and I can’t even add THAT to my shopping list OR to the shopping cart. I have to make a paper and pencil list to go to the store tomorrow because I can’t figure out the changes to this app...and I have a college degree. If I weren’t moving away I’d be shopping for a different grocery store.

by _myownriptide

Over the past 1.5-2 weeks, I have been unable to view my Giant card, view account information, add coupons, view points balance, and designate flexible rewards points to grocery or gas rewards. I have tried both in the app and on multiple different browsers on both my iPhone and MacBook Pro. I have even tried calling customer support and they were not able to tell me why I couldn’t view my account info, and even started giving me a slight attitude over the fact that the app was telling me to create an account to view my card in the app even after logging into my account. If this persists, I am tempted to see about deleting my account as adding coupons and designating flexible rewards points towards groceries is the whole reason I use my Giant card and have the app downloaded onto & taking up space on my phone.

by Giant Shopper 213

I appreciate the innovative spirit that designers and developers went for with this app. It looks pretty and has nice aesthetic elements. With that said, that’s all the positives. This app is not user friendly, does not allow you to add coupons efficiently, has way too many distracting elements, has design flaws ex. where the “chat feature” covers the “details” under special offers. I think the point was missed in this update, it’s about coupon and point tracking. I understand that you want to sell, but most people don’t use the app for purchasing a full load of groceries, they use the website or the store scanners. As such, emphasis should be placed on easily tracking offers, coupons and points. That’s it. I honestly would like to go back to the old app, I think some serious thought needs to be put in rolling back the changes.