Independent Bank Reviews

Every time I tried to login, an error occurs. I also ended up with my account locked and I have to call costumer service to unlock it!

My app has not been able to show any transactions for weeks. I’ve called, live chatted, emailed, and am told they’re “working on it”. Also was told I wasn’t the only one.
Able to log in but then shows error message. Absolutely unacceptable.

When I downloaded IndependentBank and fire it up from the home "account access" screen, I get an error message that "we can't display your information at this time. Try again later." It was only when I went to the Contact Us>Go to Website screen that I got to a login screen that works (it's different from IndependentBank start up screen).

The support link in iTunes goes to the main bank home page, with no obvious links to app support. When I finally tracked down mobile banking FAQ under customer service, the link to the sign in page in the instructions also takes you back to the main bank home page: "From your mobile device simply open a browser and enter Independent Bank's homepage by clicking here to access the bank mobile web banking home page."

It's an app. You shouldn't have to open a browser. The correct sign in screen should come up on opening.

I think the online banking instructions are mixed up with the mobile banking instructions. It's very confusing.

I transferred from bank of America because of all the fees. I like the feel of this bank, but it's a bit behind the times. I thought in 2012 everyone would be on the same page as far as how debits and deposits are reconciled in your accounts. When I had bank of America and I used my debit card, the debit showed up immediately. Not at I-bank. I have used my debit card on a Monday and not seen the debit for almost 10 days! It's insane! I don't record my debit card transactions. It's 2012, I don't have that kind of time. Wake up independent bank. Also if you transfer from one account to another it's not an immediate transfer. You have to wait, also make sure it's before 5pm!

I can’t get to the confirm part to make the payment

Have been with Independent for a number of years. Could not be happier after being with my previous bank.

Useful application. The mobile deposit aspect could be improved for ease of use, however. It takes several tries to line up the photo properly. I've used USAAs online deposit for several years, so that is what I'm comparing my experience to.

IndependentBank is easy to use and very diverse. Sometimes I use IndependentBank over the website just because it provides everything I need to do.

So far it's user friendly and has everything I need including bill pay. Really makes banking on the go a reality.

I-bank ap is awesome. Easy to use and functions well from the road. I highly recommend this ap.

Love having my banking right at my fingertips. I work a busy schedule and IndependentBank helps me still stay on top of my accounts.

Enjoy the secure email feature, they’ve addressed all of my random concerns quickly!

It takes sometimes up to a week for you to be able to see your transactions. You never know how much you actually have in your account. Everyone else I know has real time technology with their bank not sure why ibank can't get the same.

Love IndependentBank because it gives real time transactions and balance. Therefore able to tract and react to any errors or fraudulent activity.

Keep up the good work .

Best bank in the world

Love it! Super convenient. Mobile deposit and the transfer feature saves me soooo much time!

Indy is MY bank. Never any issues and the staff at my branch is super friendly and helpful. Thanks Indy team!!!

I love being able to check my on my accounts with IndependentBank! It’s so easy, and convenient. Definitely worth the download!!

Needs a lot of improvement does not offer real time banking like Wells Fargo:( I need to have the choice to pay on my loans as well from IndependentBank