Contact Independent Bank Support
Company Name: Independent Bank
About: Independent Bank Mobile Banking—a better way of banking.
Manage your finances
wherever and whenever you want.
Independent Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Independent Bank
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Independent Bank Website
Privacy Policy: https://www.i-bankonline.com/privacy-policy/online-privacy-policy/
Developer: Independent Bank.
Privacy & Terms:
https://www.i-bankonline.com/privacy-policy/
Can I trust Independent Bank app?
Protect your data and wallet. We investigate the developer's website (I-bankonline.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
App down for 2 weeks
by Vikingnutts
My app has not been able to show any transactions for weeks. I’ve called, live chatted, emailed, and am told they’re “working on it”. Also was told I wasn’t the only one.
Able to log in but then shows error message. Absolutely unacceptable.
Worst App Ever
by Tobias Palmer
Every time I tried to login, an error occurs. I also ended up with my account locked and I have to call costumer service to unlock it!
App not thought out yet.
by Lea@pomegranate
When I downloaded this app and fire it up from the home "account access" screen, I get an error message that "we can't display your information at this time. Try again later." It was only when I went to the Contact Us>Go to Website screen that I got to a login screen that works (it's different from the app start up screen).
The support link in iTunes goes to the main bank home page, with no obvious links to app support. When I finally tracked down mobile banking FAQ under customer service, the link to the sign in page in the instructions also takes you back to the main bank home page: "From your mobile device simply open a browser and enter Independent Bank's homepage by clicking here to access the bank mobile web banking home page."
It's an app. You shouldn't have to open a browser. The correct sign in screen should come up on opening.
I think the online banking instructions are mixed up with the mobile banking instructions. It's very confusing.
Have a Problem with Independent Bank Mobile? Report Issue
Why should I report an Issue with Independent Bank Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Independent Bank Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Independent Bank Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Independent Bank Mobile.
