MTV app not working? crashes or has problems?

MTV Status

Published by MTV on 2023-12-05

Watch full episodes of your favorite shows with the MTV app. Enjoy Jersey Shore
Family Vacation, The Challenge, Teen Mom: The Next Chapter and many more,
available right in the palm of your hand.

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Most reported problems

Reported Issues: 6 Comments

By Cc 1 year ago

App crashes when watching any show, especially jersey shore. Says storage is low, can’t delete and have to factory reset our entire tv. Commercials take forever and also crash the app. Absolutely ridiculous.

By Ant D 1 year ago

Every time I started the MTV app on my Xbox one, I get like 5 minutes into a show and then it crashes and it happens every single time, but when I go and watch it on my Roku it works perfectly fine, fucking fix that shit please thanks :-)

By Mike N 1 year ago

MTV app is by far the worst app!! I watch more ads from restarting the app than I do the show. It’s horrible, something needs to be fixed

By FUCK MTV 1 year ago

FUCK MTV APP IT KEEPS CRASHING EVERYTIME I TRY TO WATCH A SHOW. I HAVE TO RESET THE APP 10 TIMES TO WATCH A HOUR SHOW IN XBOX. I SPENT MORE TIME WATCHING ADS OVER AND OVER THAN I DID WATCHING THE SHOW.

By Natasha 1 year ago

MTV app keep crashing … I done updated the app … updated my Roku software … uninstall and installed … restarted the whole tv and still the app crash . Please fix this issue ASAP it’s been going on for about a month now for me

By Jennifer 2 years ago

The mtv app on my TV and phone will not let me watch any season of The Challenge. It takes me to a page that shows the cast from the Jersey Shore, and says that the content is not available. I am using my Direct TV login, and it should work, but it wont.

Common dislikes about MTV app

- Repeated series of commercials that never end

- Doesn't show the correct name/title for what is being shown on the channel

- Not consistent with episodes they upload

- Never leaves off where user was at in an episode

- Lists episodes from Finale to Premiere, ruining the anticipation of who will get sent home

Have a Problem with MTV? Report Issue

Common MTV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MTV app on iOS and Android devices. Solve all MTV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MTV iPhone Issues and Solutions

MTV iOS app crashes, not working, errors
MTV iOS app network issues
MTV on iOS has black/white screen

MTV Android App Issues and Solutions

MTV has errors/crashing/not working
MTV server network connectivity issues
MTV has black screen

MTV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MTV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MTV app crashes or not working on Iphone (iOS):

Close and restart the MTV app on iPhone
Update MTV app to the Latest Version for iOS
Uninstall and reinstall MTV iPhone app
Update your iPhone to the latest iOS version

Fix MTV on iPhone unable to connect to server/internet connection issues::

To resolve MTV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MTV black/white screen (blank screen) on iPhone:

Follow the MTV iOS app troubleshooting guide Here →

MTV Android App Issues and Solutions

Fix MTV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MTV app issues:

Force Stop the MTV App
1. On android, goto "Settings" » click MTV app. » click "Force Stop".

Update MTV to the latest version on PlayStore

Clear MTV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MTV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MTV.

Fix MTV unable to contact server/ MTV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MTV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MTV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MTV on android.

Solve MTV black/white screens issue on Android:

Follow the MTV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MTV, developers of MTV.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: MTV

E-Mail: [email protected]

Website: Visit MTV Website

About this app

Just hook up your TV and your Chromecast device. • You won’t need to sign in to watch other great this app and this app News videos, including select full episodes, after shows, bonus clips, sneak peeks and exclusive digital series. • Get inside access to the this app Video Music Awards (VMAs) and the this app Movie Awards with exclusive clips, backstage interviews and red carpet highlights.. That's right -- you can even watch this app in real time when you sign in with your TV provider. • Chromecast support lets you cast your favorite shows to your TV. Watch full episodes of your favorite shows with the this app app. Watch full episodes from your favorite series the day after they air. For more details about signing in with your TV provider, contact mtvappsupport@this app. com. • We save your spot, so that you never miss a scene. Can't finish an episode? You'll also get exclusive content, including cast reactions, bonus clips and deleted scenes. Enjoy Jersey Shore Family Vacation, The Challenge, Teen Mom: The Next Chapter and many more, available right in the palm of your hand. Signing in with your TV provider is simple: Just tap on Settings, select your provider, and log in with your provider username and password. Just tap on the series you were watching, and our video player does the rest. • Stream Live TV. Full episode streaming is available within the U. S. only. Plus, you can now watch Pluto TV via the this app app! Continue watching right where you left off. The this app app requires iOS 11. 2 or later. For help, contact mtvappsupport@this app. com. this app is also available on MTV Store on Apple TV.