Contact MTV Support

by Kelleyrae123

Let me just start off by saying one thing that really bugs me about this app is that it is not consistent with there episodes they upload. For example, if a show aires on cable Thursday, they don’t upload that episode until the following week when a NEW episode aires. Considering I do not have cable, this is highly annoying. More inconveniently, the app NEVER leaves off where I was at in an episode. Not only do I have to remember the EXACT time I left off, but it also doesn’t show the scene when I’m trying to find where I left off. Therefore, I have to literally find where ever I left off. Lastly and more importantly, it is WAY to sensitive to my chrome cast, meaning it disconnects without actually disconnecting to the point I can’t pause the show without completely exiting out of the app, finding the episode I want, and reconnecting to my chrome cast. And it doesn’t even leave off where I was watching after I do this. This happens roughly 3-4 times while watching an episode that I can’t pause it. By the look of the other reviews, this has been an issue for a long time and makes me question how much you people care about what the people who are actually using the app have to say about it.
As I’m writing this, I had to pause the episode I’m watching and after only 2 MINUTES of it being paused, I hit play and it started the whole episode ever. Great work mtv.

by Awesomenesspersonever:p

I LOVE The Challenge shows and have been watching since Season1... this app lists the episodes from Finale to Premiere! This ruins the anticipation of who will get sent home because you can see it when having to scroll through them all to get to episode 1. I have a big family and rarely get to watch my shows when they happen so this really ruins a lot of what makes this show so great!! I don’t want to know who made it to the Final before I even know who is on this Season!! And the ‘play next’ takes you to the episode before the one you just watch, so then you have to back out and start at the Finale episode and then scroll through them all to get to the episode you need! So every time you want to watch a new episode you have to scroll through the entire season which shows you pictures of people on every episode! So by the time you watch a couple episodes you can tell by the pictures what going to ultimately happen!! And now every episode of every show is locked even with my Dish subscription, and the few that aren’t won’t do anything when clicked on!! I have AppleTV and MTV is the worst app by far out of everything I watch!! And I love so much of MTV’s programs!! It’s so FRUSTRATING!!

by LNM0883

This app is awful. I am logged in on the same user on my Apple TV for one room and cast to Chromecast in another room from my iPhone. The "Continue Watching" feature is never correct where I left off - not even the right episode. So I have to not only remember where I left off, but to troubleshoot and fast forward I have to sit through ads I might have JUST watched 20 minutes before (cueing up an episode I stopped and want to restart). The Apple TV app is a bit more efficient during active watching but the iPhone app is awful. If I'm casting to my TV and do anything else on my phone, when I go back to the app to pause or do anything, the app is back to he home screen with no option to see "What's Playing" even AS it is playing on my tv. So I have to experiment with closing the app, connecting to my cast device, disconnect from cast device, and start ALL over again (find my episode, find my spot, watch ads I've just seen). Ridiculous. And no, I do not need nor do I have the time to "troubleshoot" by emailing back and forth with tech support. By the tons of other reviews saying the same thing, it just needs to be fixed.