myCricket App Reviews

myCricket App Reviews

Published by on 2024-10-22

🏷️ About: The myCricket App is a free app that allows users to manage their Cricket Wireless account from anywhere and at any time. The app has a user-friendly interface and provides features such as account management, payment options, plan customization, data usage tracking, support, and shopping.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
56.8%

👿🤬😠 Negative experience
28.8%

🙄💅🫥 Neutral
14.4%

~ from Justuseapp.com NLP analysis of 49,230 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Always working great

- Hot spot works well

- Great pricing for families

- No mess up on bills

- Easy online pay

- Friendly and helpful customer service

- No hidden fees

- Half the price of big phone companies

- Zero add-ons when travelling to Mexico



Read 31 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Worst customer service ever!

2022-05-21

I’ve been a loyal 10 year customer of cricket. Long story short for the last 3 months I’ve been over charged. The first month I brushed off but the 2nd month I tried calling after being on hold on and off talking to 3 different in 2-3 hour period I was hung up on left with no answer as to why I’ve been over charged. I enrolled in auto pay the night before money was to come outta my account all of our lines were disconnected?? I immediately took the card that’s also on my auto pay account and paid our bill I was charged to reconnect our phones although it wasn’t my error I’ve had to pay them the last 3 months $20 or more on top of the $154 we already pay. I asked to speak with the manager or someone above the 4th person I’ve now spoke with just to be hung up on again I again called right back waited on hold again 30 mins just to be told someone would call me back. An hour later someone called and OMG this guy was literally yelling he cut me off numerous times didn’t answer any of my questions but wanted me to hear him out. He said all they can do is credit my account $10 for the next month. They’ve took over $60 from me in the last 3 months and obviously I’m not happy after everything I’ve had to do just to ask a simple question $10 isn’t gonna cut it. I felt like they didn’t understand my English so they did what they wanted to get me off the phone. I hung up feeling like wow That’s my thanks for being a loyal paying long time customer....

Never had an issue in 8 years… Until Now

2022-06-22

I’ve been a cricket customer since I was a child and never once had an issue until now. They took $50 out of my account when it should’ve never been taken, and they even explained that due to the month, it was ALSO taken earlier than my actual due date. Now they won’t refund me even though THEY told me it was a system error on THEIR end. They also said that since that money is now “credit” on my account, that if I were to cancel service with them, then I would ultimately forfeit that $50. So I have started a credit dispute with my bank, and will be transferring my service to a new provider, all over this ridiculous stance they’ve taken about keeping my money. Absolutely horrible horrible customer service and you better hope they never take money they ADMIT they should’ve never taken, because they will not give it back and bluntly tell you that they won’t. Absolutely disgusting business practice and they have lost a nearly 10 year customer over this. I have already looked into a new provider, that is comparable, and actually half the price. I already discussed billing and refunds with them as well, and they explained that they are completely reasonable when it comes to refunds and different mishaps in life. Much better! So…. Hello Tello, and good RIDDANCE to you Cricket!!!!!!

Don’t add services using this app

2022-07-23

I loved myCricketApp until today. I waited until I was paying my bill to add mobile hotspot to a phone on my plan. So I pay the $10 and add the hotspot and try to pay my bill at the same time. Doesn’t work. So I submit the $10 and then go onto my $90 bill and it won’t go through. I close out myCricketApp and try again and now my bill is $100. I call customer service because I do not want to get double charged for the hotspot and the first lady I talk to tells me she can’t do anything so I explain again why I do not want to pay twice for the same thing. After a while on hold again she tells me how to add services in the future without having this problem but she was talking to her supervisor and they were going to help me get credit for the $10 overcharge. This is when my phone died :( So I call back. The next guy I get is so unhelpful and says his supervisor says there’s nothing he can do because I added the hotspot myself on myCricketApp. So basically they’ll take your money from myCricketApp all day long but the moment there is a problem it is your fault because you used myCricketApp .

Customer service lied about my bill

2022-08-24

Customer service here is terrible!! Something happened on my cricket app (I have two lines and our bill is $30 each, so 60 all together) but it was showing that I owed 34 and change. I knew that couldn’t be right, so I called customer service. I told the woman that price must just be for one line and the bill was due that day so I wanted to make sure I paid for both lines to avoid interruption. She put me on hold for several minutes and said she reviewed my account with her supervisor and they saw that my account had been credited almost $30 because I had been over charged in the past. I thought, well that’s nice and paid the 34 and change. I wake up today and both of our phones are turned off due to non payment AND they want me to pay a $15 reconnect fee!! I called back and explained what I had just been told yesterday and the guy I spoke with today said that the only notes on my case said that she checked my account and that the amount was paid and that was all. Nothing about the credit or anything! All he could do for me was to offer bridgepay so our phones would get turned back on today, but I still have to pay $40 more within 7 days to keep them on. So the woman I talked to yesterday and her “supervisor” just blatantly lied to me! Unbelievable. This will be the last month we give any money to these liars.

Leaving after 7 months

2022-09-25

This is a discounted service I get it but after the last week I am done with Cricket. I live in a remote area with weak signal and my house has a metal roof and need WiFi Calling. About five days ago WiFi calling just stopped working on my iPhone I brought to Cricket from Verizon. When calling their support all the rep could say was that WiFi calling should have never worked on my phone because it wasn’t a phone I bought from them?! A seven month glitch?! I switched to Cricket when they started offering WiFi calling and didn’t see anything about byop not working with their service, otherwise I wouldn’t have made the switch! The rep also said I would have to buy a cricket Wireless phone to have the feature back? After all of that I tried to have my number forwarded to my Google number so I can receive calls in my house and that didn’t work either, it wouldn’t forward and afterwards I couldn’t make any outbound calls just received inbound? Customer service again was no help getting call forwarding working. I have ordered a new SIM card with another company and will never subscribe to Cricket again.

Poor customer service

2022-10-26

I purchased a phone and a plan 2 months ago and switched from another provider, my number didn’t get ported completely so my phone only receives calls and text from a couple people. I’ve tried going in store multiple times to just get told oh well we don’t know what to do. So it’s pretty much like getting told , oh well you just spent all this money with us getting a phone but it doesn’t work but we can’t do nothing so you are just out that money. Not a care on their end. I just get told I’m sorry. I’ve contacted customer service, the porting system who contacted my last provider and they canceled the request to port my number over and told me once It canceled to go in store and then re submit it. It canceled and I went to my local store and go figure, they don’t know how to do anything. So once again I’m stuck back at customer service still trying to get it resolved! I’ve been paying for a phone for 2 months that I cant even hardly use! This has been the worse experience with any provider I’ve ever been with and I definitely won’t be back or don’t recommend! Pretty much took my money and said oh well sorry!

Bad service, takes forever to send a text message

2022-11-27

When I first got with cricket I loved their service it was GREAT!!! About 1 year ago the service got ridiculous: 1)people calling me and my phone doesn’t show missed call
2) every other text message takes 2-3 minutes to send and when someone sends me text message it would show 7 MINUTES AGO instead of NOW. So when my text notification will beep for first time and message shows it’s delayed anywhere from 5-10 min .

It never used to be like that, and it’s not just my phone have delayed text issue it’s all 5 lines that I have, which tells me it’s not the device issue but a NETWORK PROBLEM !!!
I’ve changed multiple devices over the years and everything worked great until a year ago, that’s when service got horrible. I tried calling the company many times but they playing it off like they don’t know what’s up. (Of course they won’t admit the problem) I personally think is that Cricket is at some kind of disagreement with AT&T since Cricket uses AT&T’S towers. Cricket is bad, horrible with constant delay of service.

Don’t ever get cricket

2022-12-28

I have only been with cricket for three months I brought my own iPhone I thought the service was OK so I purchased the Samsung galaxy a 52 with the 5G network I tried to return the phone because the network doesn’t work they denied letting me return it within seven daysNow I have spent the last month calling customer service every day because they locked both of my cell phones they don’t tell you that yes it’s prepaid but they force you to have six months of service even though you paid for the phone yourself cash and it belongs to you. Even my iPhone I didn’t even purchase from them and they locked it for six months so now I’m stuck with two phones that don’t work and they won’t let me unlock them!!! Horrible customer service I have talked to probably 40 representatives at this point and I’ve had a store manager on the line hang up on me twice won’t give me his name or his information to report him I will never offer good reviews for cricket!!!!!!!!!!! How can you claim to be a prepaid service if you lock a customers phone and won’t let them out for six months even when the phones belong to you!!!!!!

Acknowledgement

2023-01-29

I’ve been a loyal customer for over 4 years and within that time I’ve noticed changes that were not notified to myself. Now as I reactive my service I see that now we are being charged a fee not cool. This one of many things that are making me consider going back to AT&T. Most people changed of to cricket because of the wonderful offer they had multiple lines that fit large family budget which I love. To speak more on my dissatisfaction I was told months ago that one of my lines was reported stolen my question to the representatives that I spoke with is how a line is reported stolen by someone that don’t have my personal pin that is set up to discuss or make changes to my account keep in mind my husband nor kids know of this pin. I kept getting bs reasons behind it then I took this same phone that was reported stolen and changed sim and guess what the phone works so I went inside the actual store and the representative there explained to me that the sim in that phone in that time simply was no longer supporting the phone so I was very disappointed. In my honest opinion this company is becoming to be more like version in which I left to join them with all the hidden rates that you are not made
Aware of. Cricket is slowly but surely losing my commitment to the company.

Internet Connection Caveman Ages

2023-03-02

I’ve been with Cricket for years and mostly because it’s conveniently priced so my whole family can have a phone and I can still afford the bill. The biggest draw back is the slow internet connection that we all experience. Sometimes my phone will be buffering for minutes at a time whereas my neighbors phone connects right away. She does not use Cricket. I even have WIFI at home because the connection is soooo Poor! But amazingly that is also a hassle because the phone wants to use the WIFi signal even when i turn my WiFi off because it’s running slow with too many devices connected. Then my phone seems to go into comatose mode instead of picking up with the cricket service I pay for every month. I’ve reset the network settings and tried everything else but it’s not really changed much and I think I’m this day and age , nobody should spend as much time as I do watching their phone buffer indefinitely!! And I have an IPhone XS Max so it’s not like if my phone needs upgraded. Also the insurance is a scam. Don’t even bother with it.

App Makes Account Managment Difficult

2023-03-31

I recently added a third line to my account. It used a 2 GB data plan rather than the unlimited plans on the other two phones. My monthly charges were $110 per month.

While using myCricketApp I saw a notice that I could have 3 unlimited lines for only $90 a month, and it included a button so that I could easily upgrade my account.

It was kind of a no brained that I should do this, and I did. During the upgrade process the screen updated during each step and showed that my third line was now changed to unlimited data.

Then when finished, it changed to a screen announcing that my new monthly charges would be $135! Fortunately there was also a cancel button and I was able to revert to my $110 fee.

I tried again a few weeks later thinking it may have just been a glitch. But again it ended up being $135. So I called customer service and was able to get my account set up correctly. I’m still not sure that went wrong, and oddly, the CS rep also warned me about having this done at a Cricket store because they surely would have messed it up. She did say she was giving me a credit for my trouble and that my next bill would only be $80.

Upon finishing my phone call I logged into myCricketApp and saw that my next bill was $88. I’m going to call it a wash at this point because the hassle of trying to correct it again would have been worth more than $8 of my time.

Rate Us Review

2023-05-02

Well let’s begin where are you double charged me and I just got the second charge today where I paid this past weekend when you shut off my phone without warning I didn’t go more than one month I changed my bank account card but I was told by many merchants including my bank that this would not affect my automatic withdrawal checking account which you were doing on auto pay obviously did you shut my phone off I got word of it on my birthday June 28 I paid right away $139 that included the late fee even though I put in a new cardFor the same bank account that you were withdrawing from just make sure the cricket would get his payment. Now I see that my bank has another $120 withdrawn for the month of June on a set up that I did prior to you showing my line down and making me pay prior to on a weekend on a Sunday on June 28 without me being able to talk to anybody so you get three stars it fast because that’s what you deserve

When it works, it's great.

2023-06-02

Our family has been with Cricket for over 3 years and it's a great carrier of phone service except for one thing...the Cricket App. About half the time it's down and I end up paying an extra fee JUST to pay the bill. THAT is totally unfair. I am retired and the funds expended to me come in on different days each month - meaning I simply CANNOT use "Auto pay". I'm told all the time that I won't have to pay the extra fee IF I use "Autopay". But not everyone can, as I have said. The reason for my 3 stars is due to myCricketApp being off-line or down so much. I've told them about it, and they seem to know this fact, but it never makes any difference. I used myCricketApp today and it worked great. But in all probability, next month it won't. It would seem that Cricket is more interested in getting ALL their Customers on "Autopay" than fixing a serious problem with their APP for those of us that NEED TO USE IT. I sincerely hope they fix this as we are seriously looking around for another Carrier because of this continuing issue. I'd prefer to stay with Cricket if they bother to fix their APP.

Mr Anthony

2023-07-04

Me and my husband recently when to purchase a iPhone at cricket on the progressive leasing plan . We call the store on 4508 s orange blossom trail in Orlando at 8:10am and ask if they have any iPhone 7 Plus the salesperson respond yes we do have a 7plus I said ok my husband and I are coming in for one , we left our name . We drove up there stated our name the young lady said that her district manager is bringing in the phone in 1 hr time from another store mind you if she told us that before we would have drove to the other store but no they decided they are going to lie for a sale . So my husband ask to speak to the district manager and said that your sale person stated that they had the phone in the store so the district manger that goes by the name Anthony decide he want to have attitude by stating he doing us a favor and etc so my husband got angry and walk off and said never mind . So we went two different store around the Orange County area so Mr Anthony decide to call all the store and said they must not sell my husband the phone an less he is purchasing accessories with the phone and a maximum of 500 purchase the iPhone 7 Plus is 399 and accessories.

Nice useable app but with flaws

2023-08-04

This review is based on version 2.7.15 of myCricketApp . Overall, I’m very pleased with the simplicity and ease of use with myCricketApp . One feature that I used was to change my plan: easily and instantly done. I can clearly and easily see that there are scheduled changes to my plan: great! So far, so good. However, since doing so, if I try to tap on “manage scheduled changes” either from the home screen of myCricketApp , or from “...more > plans and features > line details” myCricketApp consistently crashes. It’s not a deal breaker to using myCricketApp since the ease of use and convenience of the other features far outweigh this bug, but it definitely is an annoyance for sure, especially for one who would want to change to a different plan again. I would think that since the bug is consistent and works the same way every time, it should be an easy find and fix. It seems like with the “manage changes” E.T. is phoning home, but no one is answering (or answering but hanging up immediately).

Great Phone Service

2023-09-05

We’ve had this service for about 2 years now. They do it just right plus zero add-ons when we travel to Mexico. Prices are about half of big phone companies.)
Only problem we have is we’re in a fringe area in Monrovia up tight against the foothills. The signal is very week all the time- only 1-bar at Rush Hour and at non-peak hours a low 2-bars for reception. During rush hour traffic we will drop calls 50% of the time. (We had same problem with AT&T when we used their service. But that changed back in 2013 when they added an additional service in our area. Since Cricket is a division of AT&T I don’t understand why the service isn’t better.)
Sure would like to get 3-bar service since we are uphill from the I-210 Fwy and 2-3 miles from the interchange with I-605 Fwy. We have no problems once we get to Foothill Blvd.

Love cricket!!

2023-10-07

I had AT&T for probably 14 years. As a senior I have loyalty to a company. But they gave all the great new deals to new customers .. like phones and cheap plans ..and kept charging older loyal customers more and more and more a month.. it made me angry and frustrated!!
I have to have AT&T because it’s the only tower near me...I went to Cricket which uses AT&T towers ..
I pay $100 a month total!!! ...I have two iPads and two phones...... I save about $70 a month !!!! Each item has its own unlimited data..Yes it slows down a little after 22 GB (remember each item has its own 22 GB slow down limit...It’s not 22 GB for all four items ) but I don’t really stream many movies or play video games so it never bothers me.... Love it love it love it
It works in Mexico and Canada if you have a tower somewhere close by. I traveled all over the United States for six months and 95% of the places were great. myCricketApp is super easy.. I have an iPhone 6 it works perfectly..

How much I love this company.

2023-11-07

Well what can I say after been a Cricket customer for almost 3 years now , they have yet to disappoint me and my children. One of the biggest mistakes that I could have ever done was to leave my company for 2 weeks and I say my company bc they make us all feel like we are apart of the team. 😁 Leaving Only bc my kids wanted new phones and at that moment was not able to purchase all new phones went to at@t the worst mistake of my life. Cricket is a family filled company that makes and try there best to make sure there customers are always with service. You tell me what other company can you have everything you need as far as features and makes it affordable for the whole far. This company is such a blessing to my family. I appreciate you guys so much and keep up the friendly caring service. Much Love Bryce

cricket app works great ! Update 2020 aug 1 yr later still loving cricket

2023-12-09

it always working great ! I love how hot spot works well and great pricing for our family ! We had cricket for a year and half now we are very satisfy with them it was best descions ever too leave Att who we were with for over 17 years but cricket seals were way better in our opinion no mess up on the bills ever and easy online pay ! Any question at our local cricket we had were very friendly and helpful ! We very satisfy with cricket my hubby and I both had no issues with lost signal unless were way way out boonie country but wifi will work we did try at my in laws home country wifi connected still call or text out if there no signal ! We’re not planning leaving cricket very impressed that our bills were promised as said no hidden you went over on the plan we are on 2 cell phones & 2 hot spots ! :) thank you cricket ! Very very happy customers !

Super easy to add features and manage costs

2024-01-09

I’ve been a Verizon and Sprint customer for over a decade and I had always been frustrated with how complicated it’s been to manage various features and costs across multiple lines for the entire fam.

I wanted to add a mobile hotspot to just one of our five family lines and so I downloaded myCricketApp to see if that was possible and yes , it’s there and it’s super easy and quick .

With Sprint especially for the past 4 years we’ve been asking ourselves “why is our bill so d@#€ high ?? “ and the sprint website is twice as hard to navigate and there’s so many little fees and complications to the bill and understanding why the bill is what it is . Cricket just simplified this whole thing GREATLY and the Cricket app is kind of a microcosm of what’s really good and efficient about this service overall . Well done .

Absolutely horrible

2024-12-16

Horrible wireless company. Stay away from at all costs!!!

1. Paid first month with the new debit card bank sent No problem.

2. Can’t pay second month or third month with said debit card. Bank says detecting wrong address. Which I suspect is why it shows up as “invalid card information” when I try to pay through the cricketwireless website and app. This is all Cricket wireless’s fault though.

They put my home address into my account and Not my P.O. Box mailing address. My P.O. Box mailing address is connected with my debit card. They screwed up and Not me!!!!!!!!!

3. Cricket wireless won’t let me change my address to fix that. There is No way to change your address information through their app or website.

Whoever did the programming on their website and app is inept!!!

4. They have instructions for changing your account information on their website through their app and under “my account” via their website but it’s all false information. There is No “edit” option or address information that shows up under. Cricketwireless is a bunch of Liars!!!!

5. Used a refill card to get around these issues with their app and website and the inability to pay but cricketwireless still has my account suspended. What paid with said refill card I am ow out. Cricketwireless ripped me off!!!!!!

6. Can’t call their customer service because I am deaf and they do not have support for deaf people.

Data speeds impossibly slow NO Video!!

2024-12-16

Cricket changed their policies as of August 2019.... even though I did not change my plan and tend to use very little data, Cricket now THROTTLES ALL VIDEO!!! I cannot get ANYTHING to steam or playback. Every video halts after about 5 seconds. I tried to watch a 60-second promo clip and Cricket just chokes!!! Not a movie or a whole episode , just the trailer and it freezes!

Cricket (and the cricket app) day you can TURN Off their streaming optimizer (Stream more) to isolate the problem...NOPE I followed their instructions to the letter and it will not turn off.

myCricketApp is full of ads to upgrade service, add a line, add features, buy phone insurance, and sell sell SELL!!! Geez people I’m already on your network, just let me enjoy my MEASLY1mb/sec speeds, please!!

Oh, by the way, Cricket says it works in mexico...NOPE!! I just happened to take a cruise last month and once we got to Mexico I had “NO SERVICE”. Zip, zero, nada, nothing. Couldn’t even open myCricketApp or call 611 to diagnose the issue. No phone service at all, contrary to what their online fine print says, your Cricket phone will NOT work in Mexico.

I have tried to stay with Cricket to save a buck but my family is soooo mad at me for switching to Cricket!! Don’t do it!

Oh, the find my friends app? Worked fine all the time until I switched to cricket. At least now I can go to the bar without my wife knowing, since the cricket network doesn’t work she cannot track me!

Horrible App

2024-12-16

I don’t know why people are rating the cricket service when this is the cricket app, you are meant to rate myCricketApp that you downloaded not their service.
I only got myCricketApp because this is the ONLY way you can contact support now and guess what? Every time I go to start typing in with an actual agent myCricketApp force closes. This happens literally every time. Never fails. So, basically, they have it where it’s impossible to chat with an agent, you HAVE to call in and wait for a while just to get your problem fixed.
Other than that myCricketApp is okay. It obviously has a major bug issue because it force closes a lot and that’s highly annoying. myCricketApp is useless, you have to have data or be in WiFi to use it so if you’re out of data and your not in WiFi and your phone is due your screwed basically. And with how much myCricketApp force closes I wouldn’t trust it to actually accept payments. I will stick with using the website. Just wish you could actually CHAT with an agent on their like you used to be able to.

Another customer thinking of going back to AT&T

2024-12-16

Upon reading your reviews, I see I’m not your only customer that thinks your looking more and more like AT@T, which is the reason why I moved over. Things such as more and more hidden fees, you cannot make a payment over the phone without a $3 charge as of March 1st and upon reading the complaints all I see are websites that you give for places to complain. Not solid answers on how your going to be more customer friendly and how your going to fix the situations. I was a loyal costumer of AT&T for many years with grandfather rights on some of the new cell phone changes and streaming availability that were added on or taken away. But inch by inch I see your company heading in the same direction. Please don’t send me an address on where to file a complaint. Just get rid of charges such as automated phone payment charges.

No Touch ID support

2024-12-16

Left Verizon to go with Cricket and I’m happy with the coverage. Traveled from Ohio to Bellingham Washington and the coverage was every bit as good as Verizon. Got on a sailboat in Bellingham and sailed through the San Juan’s to Sidney Canada. Compared my coverage which still was great while sailing in the San Juan’s to a fellow boat mate with an iPhone that had Verizon and my coverage was as good...and actually better in that I had some coverage all the way in Canada. My reason for rating a 3 is strictly due to the lack of Touch ID support for the iOS app. Really. It is a statement of lack of caring on the part of Cricket for iOS customers. They say they have been working on it since August but it is hard for me to believe since there have been updates since then but alas no movement on Touch ID. Have been happy with the 2G plan for $30/month...never have gone above 1G even sending pictures daily from 2 weeks of sailing the San Juan’s. Hoping for movement on the Touch ID which would move me to 5 stars.

Pls fix the saved login feature

2024-12-16

They fixed it!! YES! Idk if it was my review or it was already on their release schedule (probably latter) but they fixed it so saved password works again, thanks cricket! myCricketApp doesn’t have a lot of frills but does what you want it to do. 👍🏽
—update—
Cricket app used to okay, not the most reliable uptime but did what you wanted it to do: Pay, change plan, look at your data usage on compared to how many days have passed in the month (great feature).

Now though they changed it so you can’t save your password logging into myCricketApp — the feature doesn’t work anymore!!! I understand adding something where it triggers it again inside myCricketApp for sensitive stuff (changing plan, credit card whatever) but why doesn’t it work when you first try and log in?! WTH. Part of the convenience was being able to just jump straight into myCricketApp - please fix this ASAP!

Always been a life saver!

2024-12-16

I’ve had some rough years financially...even to the point of having a job that well under paid but overly asked of me...demanding that I get a bigger phone for the job, physically escorting me to the Verizon store in our office shopping center, and yelling at the stores employees for letting me purchase a new iPhone + rather than a Samsung. Not only did I have to face the embarrassment of my boss making that scene but I was also having to pay out of my pocket for the new phone as well as the monthly bill...as a single mother who could barely afford to feed my child or have enough money to put gas in my car to drive her to school, that was an expense that was completely unnecessary as well as not financially doable...of course my phone services were cut off for lack of payment due to the excessive amount of time I had to be on my phone for my job...cricket without any hesitation restored my capabilities of communication...it may not seen like a big deal to a lot of people but when you are facing hard times and they continuously seem to fall your way...that minor shift in shining some light in my dark world, meant a great deal to me.

Great service. Even Greater app!!!

2024-12-16

I have had ZERO issues with Cricket for service in the last year that they’ve been our provider but I am even more impressed with their app! myCricketApp is so easy to use. Has ALL the info you need for your account. I was even able to make changes to my plan right through myCricketApp with no long wait on hold and no service rep trying to selling me something else! AND— it was super fast. I was all wrapped up in just a few minutes with an upgraded plan including what the new billing amount will be— no surprises ever. BEST decision I’ve ever made! We were paying over $400 for the same cell service before and the WORST customer service and circus act you’ve ever seen when you needed something. Couldn’t be happier with Cricket and I tell EVERYONE!!! Thank you.

Pure greatness!

2024-12-16

I’ve had cellular service through many different carriers under contract and non contract. I will have to say that cricket is the BEST BY FAR! Many others say their features are unlimited but the lie, if you use their services too much then they deem you as “not cost efficient to their company” and turn off your service. I ran into this issue especially with straight talk, even 2 days after topping up! Cricket is always a set price with no gimmicks or hassles. When they say unlimited it’s truly unlimited. Plus I get better coverage than other carries and it’s just an overall pleasant experience. I’m a cricket customer for life. It’s a simple no brained, anything else is just bogus and not worth even entertaining.

Rejects passwords the website accepts.

2024-12-16

Changed back to a five. Thought of uninstalling & reinstalling myCricketApp but thought I’d try tech support with this. The agent was professional and courteous. She 1st verified that she understood the issue then after verifying that I had done the other steps she confirmed that uninstalling myCricketApp was next. Did so and logged in successfully. She remained on the line and helped me set up a new pin. No complaints.

I’d have given it a five but suddenly myCricketApp won’t let me login. Several times now I’ve changed my password on the website, made sure the password was visible on both avoid typos, made sure password met the criteria. . Logged into website but myCricketApp didn’t accept it.

Better that AT&T

2024-12-16

Although AT&T owns cricket, I am happy with the service. I no longer am making a car payment to AT&T. Simply 4 phones $100 bucks taxes included. Service is the same as AT&T if not a bit better. Take your unlocked phones to cricket and Save. I’m a UPS driver that delivers in the sticks, remote areas where my AT&T worked hit and miss. Cricket has been surpassing the previous AT&T service I had and I’m a happy camper. Why because hard earned money is being saved by using the same service, and not paying a Small car payment. I’m telling everyone about Cricket. #savingmoney #finallythesmartchoice



Is myCricket App Safe? 🤗🙏


Yes. myCricket App is very safe to use. This is based on our NLP (Natural language processing) analysis of over 49,230 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for myCricket App Is 66.3/100.


Is myCricket App Legit? 💯


Yes. myCricket App is a totally legit app. This conclusion was arrived at by running over 49,230 myCricket App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for myCricket App Is 83.1/100..


Is myCricket App not working? 🚨


myCricket App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with myCricket App? Post a Review




Features

- Account Home Screen: Users can easily stay up to date on their payments, plans, data, due dates, and exclusive offerings.

- Payments: Users can make payments using various methods such as credit/debit card, Cricket Refill Card, gift cards, and Apple Pay. Users can also save up to $60/year with the Auto Pay credit.

- Plans and Users can customize their plans and features based on their budget and lifestyle.

- Data Usage: Users can track their data usage and remaining data for the month using the data usage gauge and countdown clock.

- Support: Users can find answers to frequently asked questions and troubleshoot issues with the help of support reps.

- Shopping: Users can switch from their current carrier to the Cricket network by transferring their phone over through the app.

- User-friendly interface: The app has a simple and seamless interface that is easy to use.

- Reduced stress: The app helps users manage their account and stay up to date on their payments and data usage, reducing stress.

- Excessive smiling: The app's useful features and user-friendly interface may lead to excessive smiling.

- Ratings & Reviews: Users may feel the urge to leave amazing ratings and reviews for the app.

- Sense of accomplishment: Users can feel a sense of accomplishment by managing their account and staying on top of their payments and data usage.

  Customer Service/Support
Developer:
Cricket Wireless, LLC