Contact WeChat Support

WeChat has permanently blocked my account due to a “suspicious login” which is “in serious violation” of their terms of use. I am a user in the USA and haven’t used my account for a couple of years now. I live 14 miles away from where I last used my account and tried logging on today. The app was downloaded via iOS App Store obviously and it even gave me the option of resetting my password. The password reset email was in Chinese! I changed my password anyway and tried logging in to the app. All of a sudden, it says I’m permanently blocked! This is ridiculous. You send a help request and nobody answers. And then when you try to unblock yourself, it tells you you’ve tried too many time. I can’t even have a friend verify my account, yet so can make a NEW WeChat. If someone has violated the terms of use, why should they be allowed to have another account? More importantly, what term of use did I violate? Not using the app for three years? I don’t have a VPN on my phone, I used the office iOS app. I feel like they just don’t want users from the USA. I did nothing wrong! I just want someone to tell me what I did to have my account blocked and to unlock it since it has been WRONGFULLY blocked.

This Apps registration requirement is just mind boggling? I have NO problem whatsoever providing a phone number like so many Apps need nowadays...usually you give your number to a trustworthy developer to verify your a real person and they file with the other thousands of users Ph numbers and thats it, no big deal. But for “We Chat” they actually require you to some how randomly contact another user, who is a COMPLETE stranger from who knows were, and ask them to help you finish the registration process? Are you out of your minds? Your crazy and it blows my mind to think other users gave there actual Ph number to a total stranger who could be a hacker...a identity thief...convicted felon....killer...rapist or even worse? HOW CAN THEY EXPECT YOU TO DO SOMETHING SO DANGEROUS for such a common App that doesnt even look that promising or special? Its just SO wreckless and unacceptable and to know that there is even 1 person out that complied is by far 1 person to many? And if something does go wrong and a user is harmed in ANY way, WeChat developers should be be most definitely held responsible for causing it.....NO APP IS WORTH PUTTING YOURSELF IN HARMS WAY PEOPLE? WOW?

I have friends that live in various parts of the world and I loved using this app to communicate with them. I went on a trip to visit said friends, resulting in no need for use of the app since I was there, in person with them. My account goes inactive since I wasn’t using it for a few weeks and when I come back to sign on, it gives me an error message saying my account may have been “hijacked” or disabled for inactivity and I have to get another user to unblock my account. It gives me instructions on how the friend can unblock me so I find an alternative way to communicate with them to do so, but when they follow the given steps, it does not work. I have submitted multiple support tickets for MONTHS for help resolving this and no one has gotten back to me. Not even a confirmation email that the ticket was received. The only reason I don’t trash this app is that I have important information in the messages that I’d at least like to get back to. If I should ever get any freaking help. Horrible service.