Contact WeChat Support

by Who Was Blocked

I used wechat for two years. I didn’t use it very often. Most of time I read those messages in some groups. I didn’t post anything on my board. And it asked me to enter my password again because previous login expired. I didn’t enter the right one at the first time. Second time I typed the right password. Guess what? My account was blocked. Only once wrong password caused that my account was blocked due to suspicious login. And I’m on the same devise and same ip as usual. And the problem is I don’t have friends who used wechat over six months, no one can helps me unblock my account. And it requires not only a person to help you unblock your account and people who help you must use wechat over 6 months and didn’t unblock for others for a month.
It’s really ridiculous. And no one answered my phone when I called customer service numbers. If you solved the problem, I will change my rate and review.

by CorruptedGaming

I don’t understand why they decided to make it so that you can’t connect things like you email to your account from a device other than your phone, this has caused me several problems as I can’t log into my account from my phone as I got a new one recently and had my phone number changed and completely forgot my password this part was on me and I will admit I am partially at fault as I didn’t take the proper precautions before, but I thought it would be no big deal as I can just connect my email to the account from my ipad to login as I was still signed into the account on there, now I’m just left disappointed and annoyed as I can’t reset the password to my account or connect my email. I honestly think this should be changed as it makes no sense for me not to be able to connect my email from my ipad or other devices other than my phone.

by Ticket Giver

I wanted to try WeChat to see what it was all about. I try to sign up and it won’t let me past the verification part unless I have someone who uses WeChat help verify. To me this absolutely stupid if I never heard of this app before. I’m not going to go around on social media or any other means trying to find someone who uses the app just to help me verify. In a way I’m disappointed cause I enjoy trying new apps that allow you to communicate with new people, until I find out the app has nothing but bots and scammers. I unfortunately will never know if this app is actually real or not cause of the stupid verification process that I am unable to do. So with that being said I give this app a 1 star. If something can change with the verification process where I’m able to move forward and explore the app more then I can write a new review with a possible better rating.