Contact Grindr Support

by Jmanay18

I have been using this app for several years for what this app is used for. Then on the day I decide to purchase a one month membership to get the Xtra features I was banned without notice. I thought it to be a technical glitch so I reached out to the support for them and asked for reasons on the ban and they said all I have todo is appeal the ban. I went a week without word back, and reached out again and again. Then I received a email back that only said that I now have a lifetime ban and that I’m screwed because I purchased it, but better cancel my subscription or they will keep billing me. The only thing they said why I was banned was because of community guidelines. I asked for clarification on what I violated because I had no nudity, no foul language, no in appropriate speech, and as a person I don’t talk bad about other people.
This is a horrible app, if you are doing what you are supposed to be doing. And they are no help in trying to rectify the situation. The language that they used in there correspondence with me makes me feel like I am a bad person, and being punished for something that never happened. I have been warned about random people getting banned for no reason then get excommunicated for absolutely no reason. Shame on the company Grindr, Inc. same on what you do to loyal customers and I hope this prevents you from marking any money off of your next victim. The essential stole from me and now won’t tell me why. ABSOLUTELY HORRIBLE!!!!!!

by Q123cart

I went to a guys place 15 miles away and when I got there he had told me to “kms”, then proceeded to block me. I was obviously shocked so I decided to warn other by putting his user in my about me and warning others about him. The next day I had found out I had been blocked, I was confused and looked it up. There’s apparently no other way to get your account back unless you file an appeal, so I did. The Grindr support that reviewed my case didn’t care and told me the decision was final. So I just gave up on that account and tried to create a new account but as soon as I was down creating the account, it would say the account was banned. I’ve tried deleting the app, restarting my phone, trying different ways to create a new account, you name it I’ve tried it. All to no avail. I proceeded to reach out to Grindr support team once again but they again told me they couldn’t do anything and pretty much dismissed my problem. I had been getting tired of the app for a while but that just did it for me. What got me was how unhelpful the “support” team was, and how they literally didn’t care about what I had to say or anything. This was two weeks ago and I have not found a solution to my problem and a member of the support team even told me they will not respond to any of my further emails.

by Christomapher

The following is not a helpdesk/end-user problem; it is a long-running QC issue that should not have the buck passed on to us consumers to solve. Pros: The only thing this app has going for it in terms of positive user experience is that there are so many people using it. 1 star for the ubiquity. Cons: Unfortunately, for me, with my iPhone 12, my phone constantly freezes any time I download and use this app. Further, my phone gets extremely hot to the touch, and my battery drains so drastically that I have to charge it any time I’m using this app. These behaviors occur only when I have Grindr running. If I kill the app, my phone is fine. When I delete the app, my phone is fine. I’ve yet to do an iOS restore as a last-stitch effort, but in this nearly Web 3 era and decades of smart phones, how can this one app crash my phone so badly? I’ll tell you: sometimes I can’t even kill the app for minutes; the entire phone becomes unresponsive. Have you read their version update logs? It’s a generic description each time. What are the developers actually fixing with the plethora of versions being released? How about focusing on RAM and CPU usage? Very limited recommendation and I would never pay for it at this point. Minus 4 stars for nearly melting my phone’s internals—I’m guessing it’s the CPU overheating.