CellAtlas app not working? crashes or has problems?

CellAtlas Status

Last Updated on 2024-09-02 by CellaVision

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Common CellAtlas Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CellAtlas app on iOS and Android devices. Solve all CellAtlas app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CellAtlas iPhone Issues and Solutions

CellAtlas iOS app crashes, not working, errors
CellAtlas iOS app network issues
CellAtlas on iOS has black/white screen

CellAtlas Android App Issues and Solutions

CellAtlas has errors/crashing/not working
CellAtlas server network connectivity issues
CellAtlas has black screen

CellAtlas iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CellAtlas app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CellAtlas app crashes or not working on Iphone (iOS):

Close and restart the CellAtlas app on iPhone
Update CellAtlas app to the Latest Version for iOS
Uninstall and reinstall CellAtlas iPhone app
Update your iPhone to the latest iOS version

Fix CellAtlas on iPhone unable to connect to server/internet connection issues::

To resolve CellAtlas network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CellAtlas black/white screen (blank screen) on iPhone:

Follow the CellAtlas iOS app troubleshooting guide Here →

CellAtlas Android App Issues and Solutions

Fix CellAtlas not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CellAtlas app issues:

Force Stop the CellAtlas App
1. On android, goto "Settings" » click CellAtlas app. » click "Force Stop".

Update CellAtlas to the latest version on PlayStore

Clear CellAtlas App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CellAtlas app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CellAtlas.

Fix CellAtlas unable to contact server/ CellAtlas internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CellAtlas » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CellAtlas » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CellAtlas on android.

Solve CellAtlas black/white screens issue on Android:

Follow the CellAtlas android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CellaVision, developers of CellAtlas.

About this app

Welcome to the this app Application - your guide to blood cell morphology. this app contains mini lectures written by hematology experts complemented by an extensive cell image database. CellAtlas also includes a game, CellQuiz. A fun and efficient way to test your knowledge in cell morphology. this app is a product from the medical technology company CellaVision.