HKTDC Marketplace Status

Last Updated on 2024-08-06 by Hong Kong Trade Development Council

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Common HKTDC Marketplace Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HKTDC Marketplace app on iOS and Android devices. Solve all HKTDC Marketplace app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HKTDC Marketplace iPhone Issues and Solutions

HKTDC Marketplace iOS app crashes, not working, errors
HKTDC Marketplace iOS app network issues
HKTDC Marketplace on iOS has black/white screen

HKTDC Marketplace Android App Issues and Solutions

HKTDC Marketplace has errors/crashing/not working
HKTDC Marketplace server network connectivity issues
HKTDC Marketplace has black screen

HKTDC Marketplace iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HKTDC Marketplace app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HKTDC Marketplace app crashes or not working on Iphone (iOS):

Close and restart the HKTDC Marketplace app on iPhone
Update HKTDC Marketplace app to the Latest Version for iOS
Uninstall and reinstall HKTDC Marketplace iPhone app
Update your iPhone to the latest iOS version

Fix HKTDC Marketplace on iPhone unable to connect to server/internet connection issues::

To resolve HKTDC Marketplace network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HKTDC Marketplace black/white screen (blank screen) on iPhone:

Follow the HKTDC Marketplace iOS app troubleshooting guide Here →

HKTDC Marketplace Android App Issues and Solutions

Fix HKTDC Marketplace not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HKTDC Marketplace app issues:

Force Stop the HKTDC Marketplace App
1. On android, goto "Settings" » click HKTDC Marketplace app. » click "Force Stop".

Update HKTDC Marketplace to the latest version on PlayStore

Clear HKTDC Marketplace App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HKTDC Marketplace app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HKTDC Marketplace.

Fix HKTDC Marketplace unable to contact server/ HKTDC Marketplace internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HKTDC Marketplace » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HKTDC Marketplace » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HKTDC Marketplace on android.

Solve HKTDC Marketplace black/white screens issue on Android:

Follow the HKTDC Marketplace android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hong Kong Trade Development Council, developers of HKTDC Marketplace.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit HKTDC Marketplace Website

Privacy Policy: http://www.hktdc.com/mis/pps/en/Privacy-Policy-Statement.html

Developer: Hong Kong Trade Development Council

52.94% Contact Match

Developer: Hong Kong Trade Development Council

E-Mail: [email protected]

Website: 🌍 Visit HKTDC Conference Website

54.55% Contact Match

Developer: Zhejiang Yiwugou E-commerce CO.,LTD.

E-Mail: [email protected]

Website: 🌍 Visit yiwugo-B2B marketplace Website

About this app

From connecting exhibitors, sourcing new products to gathering market intelligence in 30+ HKTDC exhibitions, the HKTDC Marketplace App is the perfect partner of your sourcing trips to Hong Kong!