Arkansas FCU Reviews

The bill payment function in ArkansasFCU broke recently and I get the following error message: “Your session has expired. Return to internet banking and relaunch bill pay.”

When I brought this to the attention of the bank, this was their response: “Unfortunately, our Bill Pay is not compatible with Safari versions 13.0.4 or higher and this is why you will get an error. You will want to use a lower version of Safari or another browser such as Google Chrome or Firefox.”

So it sounds like the bank has decided they can’t keep their banking app up to date. This doesn’t inspire confidence.

It’s 2019 and the local credit union can’t figure out how to make it easy to make payments. You have to transfer funds and they can’t exceed a certain amount. If you want to make large payments, you have to create another log in for another website and do it there. However, there is a limit on how large of a payment you do there too. I’ve never had so much trouble trying to pay off a car loan in my life. I will never do business with them again. I tried to go to actual credit union and they don’t do payments there. It’s either go to two different sites or trust the mail service with your money. It’s awful.

Lord help you if you’ve forgotten your password and get locked out of ArkansasFCU on the weekend/after hours. AFCU has a broken policy/procedure for overdraft protection, they use up all your “allowed” transfers for transferring money from your savings to checking, for each individual transaction, charging you fees each time. Then ArkansasFCU will send you a notice, after the transfers are used up, so you can’t fix anything online. They also lock you out of the atm, even to transfer money to checking...lord I can’t wait to have enough time to switch banks.

Need to be able to deposit more than $500 weekly payroll check. If you are a customer is in good standing you should have no problem depositing at weekly payroll check. This check shouldn’t be held for two days. So when I deposit my $930 payroll check they hold 430 until Monday or Tuesday. Prior to the upgrade I could deposit without any problem. Now I have to go to the bank so my funds are not held over the weekend. It has made me think about changing banks . Because it is not convenient to drive to local branch to make a single deposit.

ArkansasFCU is generally good, functional and dependable except for the glaring failure of the worthless check deposit function. You can attempt to deposit a check, and ArkansasFCU will tell you that it deposited the check successfully. You go on about your business, writing checks as though you have the deposit in there, only to find out it really did not deposit successfully. I have often tried to deposit checks when ArkansasFCU would refuse to deposit the check up to a dozen times, giving a variety of up to four different reasons/excuses; then in a mad fit I try one more time and it deposits successfully whereas nothing had changed— same check, same lighting, etc. this is particularly frustrating when I’ve had multiple checks to deposit. The online deposit function is important since no branches have been opened up near me

I really like the mobile app. It’s clean and offers everything I need. My only complaint is the new card control feature. I love that it’s not built into the main app and no longer a standalone app. However, when toggling my card on and off, the toggle doesn’t update which makes it hard to tell the state of my card.

If I toggle the card off, it still shows it as being on until I reload ArkansasFCU , and vice versa.

I always use mobile banking for almost all my banking needs. ArkansasFCU does MOST everything I need it it. I wish I could move accounts around the way I want them from my phone. be able to put accounts in the order you want and then LOCK them that way. I keep wanting to scroll up and then it moves that account up. Also, I still haven’t found out how to pay ALL my bills at once. I have to pay one and the go

The new version of ArkansasFCU should allow us to manage our accounts in the order we want. I have personal accounts, joint accounts and business accounts. I should be able to list the accounts in the order I want like the old app. I use to be able to move an account to the top or bottom of the list. Now I don’t have the option. Now the accounts are listed all out of order.

Why put that where the bill pay has always been? Can you make it to where we can switch out our radio buttons to our own preferences? Or just put that my card crap where you stashed the bill pay. Thank you for your consideration.

Once I had a chronic tech issue that AFCU were incredibly in helping to get fixed, navigating is better than ever. All of my accounts (savings, checking, credit card) are summarized boldly on the first page you see and each account can be opened to fully explore your data. Great app!!!

The displays are difficult to read because the font is light. I suggest that the font is bold or darker which would make it easier to read and more inviting to use for people who may a less than perfect vision.

Other than that, I’m satisfied with ArkansasFCU .
Thank you for the opportunity to offer feedback.
Beata Lovelace

ArkansasFCU has been great other then the recurring payments options. Other websites/apps you can see and or adjust existing auto payments. You might be able to on ArkansasFCU but I have not been able to find the options. Could be more intuitive and user friendly.

Tellers need to be more mindful when pulling up “family” accounts. In a 5 month period, when I have deposited or withdrew money from my account, they mistakenly added or took the money from my husbands account. Please tell me how this could happen when our account numbers are different? I refuse to argue with the tellers which I almost did one time because I told her she needed to look closer and find MY account number. She insisted that she did the proper research and yet still took the W/D from my husbands account. Short of the computers being down, I can’t accept any excuse.
Other than that, I’m happy with the credit union for now.

I’ve been a customer for 10 years AFCU has financed two of my vehicles purchases. Those that work at AFCU are friendly and knowledgeable and take the time to make sure you have been taken care of in all aspects of your banking needs. I recommend AFCU to those who ask where I bank and will continue to do so. Thanks AFCU team for all you do!
Curtis Chase

The UI is much cleaner now, love it. After going through some minor (not Olympic-size) hoops and updating to the new security measures, it's now a breeze. After the initial login, you can select to to login using your fingerprint. LOVE IT!!! That's even less work than a PIN.

Update: Still love ArkansasFCU ! So glad they also have Face Recognition. I’ve been a member since I enlisted and their service and app is a reason I have remained a customer—over 35 years later!

I haven’t had any problems with this new app. I had log in trouble with the old app but this one is easy to use, gives me the simple information I need, allows me to manage all my credit union accounts and I can use fingerprint id to log in, eliminating the problem with logging in. Good app. My only issue is how much ArkansasFCU is down completely, if that isn’t a problem with my phone specifically. Still a good app, better than the old one.

I changed to the large font option. I still cannot read the transaction description, the balance, etc. I can’t distinguish a credit from a debit the colors are so faint. Who thought this was a good idea? A 20-year-old with sharp eyes. That’s not who all of your customers are. I’m 48 years old, i’ve never had to wear glasses to use ArkansasFCU or anything else. I like to use technology and I want to be able to continue to use ArkansasFCU just as I always have and as of now it’s useless to me.

I was a victim of identity theft 2 years ago which resulted both my checking and savings accounts being drained completely. They investigated immediately and had all my money back in my account within 48 hours—no police report, no hassle, nothing. They’ve been consistently professional and courteous every time I’ve had an issue with fraudulent charges, unanticipated overdrafts, etc.. Been with them for 5 years and look forward to the next 5. Hands down BEST IN THE BUSINESS!!!

It's great having mobile access to my AFCU account. Love the convenience. However, we need a few updates for even more convenience. i.e. I see where Bank of America offers mobile check deposit. Simply take a picture of the front & back of the check, then click which account you want it deposited into...very convenient! Please consider this update to you app! Thank you!!

**UPDATE**
Mobile check deposit request has been implemented and works well! Thank you for adding this functionality.

I check balances and transfer money daily and never have any kind of problem. App is super easy to navigate and understand. Really like the layout of information. Have also made deposits of checks by taking a picture of the check-very easy!