Taco John's Reviews

by Hank665544

Two issues:
1. The offer codes/QR codes do not work at the cash register. Cashier has to call in a manager to manually make discount. Manager said this has been an issue with app.
2. Receipts are not provided with each order unless specifically requested. If you forget to ask for a receipt you don’t have anything to scan to earn rewards. I don’t know of any other place that doesn’t give you a receipt. Most fast food places give you two receipts in drive through (one for payment and one attached to order).

by Money Wastw

Tried using the curbside ordering for the second time tonight and it once again didn’t work. I arrived at the store and parked in the marked spot for curbside tried to “check in” but there is no check in on TacoJohns so I called the store to notify them I had arrived only to be told that my order hadn’t “popped up” yet. Then at the time the order was to be ready I received an email telling me there was an issue with the k line ordering system.

by ZipLine101

Says “Bringing up account” and never goes to any other screen. Plus it would not pull up several times in the past or goofed up on scan. As a result got cheated several times on loyalty rewards.

As of May 2020, it keeps saying I am not connected to the Internet. Seems strange since I have unlimited data on my phone and that all my other apps are working fine with the Internet using my phone. If you are requiring it to be hooked up to WiFi, that is not wise. That would mean I have a limited time to get to some place that has WiFi area verses using the unlimited data on my phone.

Since I have had problems with TacoJohns for the past year of not being able to bring up an account or failing to scan for rewards, I give i up. I have lost rewards.

by B&H Creme

Not sure why but TacoJohns now makes you “check in” when you arrive to Taco Johns through the drive-thru — otherwise they can’t see your order. The extra step is annoying.

Now when you order an Ole you have to select a level of seasoning — otherwise you don’t get any! The default is nothing!

Today I selected a location to pick up from. When I selected check-in, somehow the location was changed to a difficult to get to location. I hit “cancel order,” and TacoJohns told me to call that location. I called them, and they couldn’t figure out how to cancel the order, so I had to take a longer lunch just to pick it up. Oh, and they left out the included taco in the combo.

by Jimbelushi99

Whatever happened or changed TacoJohns it’s not working the way it used to. I get notifications about offers but open TacoJohns and all it says is there are no offers. Old app was easier to use and better. Even when it updated I had to go through the trouble of downloading it and redoing everything again because it magically disappeared off of my phone. Whatever it is nothing works anymore. I’m signed into it. I’m just so disappointed in this new update or upgrade or whatever you did. Don’t like it and it’s not working the way it used to. Also TacoJohns has a bunch of history of offering me deals. But they don’t appear. It’s super disappointing. update! Still not working. Probably just going to delete TacoJohns. Waste of space to have it on my phone when it’s just not going to give me the deals that are sent by notifications. Ridiculous. Fix this! whatever it is it’s a garbage app. Never used to be ! Used to love TacoJohns. Now it’s trash

by SuzyShuzeNStarz

More times out of all attempts TacoJohns fails to work. It does not scan at location prior to order nor will it scan receipt. Employees do not know what to do. They say scan before order doesn’t work, they scan after ordering it doesn’t work. I am in North Dakota and when scanning it shows South Dakota or Canada stores. Very frustrating. I have deleted and then reinstalled still doesn’t work. Changed my location setting to precise still does not work. It says take a photo of receipt and TacoJohns does not respond even though I allow camera access.

by Co-exist121

1. App Works 90% of time correctly. I do get coupons for freebies in TacoJohns. I did get a free combo after 8 punches on my digital rewards card. (TJ’s corporate mobile app marketing response is very frustrating and inattentive to my technical difficulty.)
2. User can not see all 16 digits of barcodes from food receipts when attempting to enter into a iPhone 8+. User gets error rejecting invalid receipt when typos are not able to be corrected due to insufficient size of input field.
3. TJ’s mobile app will not allow you to enter multiple receipts per 24 hour day even if the receipts are originally from different dates of purchase.

by Lemeno1

TacoJohns is not very well set up. I can’t view the menu easily at all nor does it show prices of the stuff I’m looking at. Furthermore it can’t find my location when trying to order, when I launched TacoJohns it found locations near me like about 1 mile away but then when I go to order all it shows is stuff that 50+ miles away. I can’t even search for the places near me because it says the place I’m looking for doesn’t exist.

by Laurenvger

I’m sorry to say that Taco John’s has probably the worst fast food app I’ve come across. You have to go into some secret menu to find the actual menu. Once I was scrolling through it and found a coupon. Fortunately I took a screenshot because when I got to the store to use it, even the store manager couldn’t find the coupon on TacoJohns . It needs to be totally redesigned. Needs a much better interface. It’s easier for me just to go to a different fascist establishment then to go to the house all of trying to use their app.

by Jetpress2

Granted, this is during the COVID-19 pandemic lockdown, but I started downloading TacoJohns on iOS 13 at least 15 minutes ago and it is barely registering that it is downloading. It’s not just all apps doing this. I downloaded a webinar app last week and it didn’t take anywhere near this long and it was completed without trying multiple different ways to go about it or retrying later.

by Mikencolo

I tried to Report an issue on the developers website, but it wouldn’t let me, so I’m posting here. Ever since the receipt reader had that red scanning bar added, it has not read a single receipt barcode. The red bar just goes up and down over and over and over again until I cancel it and type the receipt number in manually.

by Crazy Jacob G

TacoJohns itself works fine and I love the free food reward after 8 purchases. However... I get almost no deals anymore except for one or two involving large meals or drinks which I just don’t care about. When I first got TacoJohns I always got really good coupons on tacos and I visited frequently. Now... nada. I’ll come back more once the deals do.

by Snoooo86

First off, I like TacoJohns because it rewards my loyalty with a free combo meal. There's nothing better than free food. Who doesn't love potato oles dunked in hot spicy nacho cheese and a crunchy chicken burrito? It's a good trade off if you eat here often enough.
My qualms with TacoJohns is the barcode scanner occasionally goes on the fritz. I've updated TacoJohns more than once and each time the scanner seems to quit working. For reference, I'm on iOS 11 and an iPhone 6.
I wish TacoJohns had a feature that recognized prices and gave you double punches for your purchases totaling over $20. If there is a minimum requirement of $5 to receive a punch, the company itself should reward its customers with multiple punches when your feeding the whole family.
Lastly, I wish the coupons and deals didn't correspond to the launch of new products, but rather my purchasing habits. Why offer me a $1 off a steak burrito when all I ever purchase is kids meals and a crunchy chicken combo. The same goes with deserts. Why offer me a free sugar covered potato ole when all I purchase are Churros; they're fab by the way!
So my closing suggestion to you is, offer me a free churro with the purchase of a combo or kids meal. I'm 2x more likely to eat at your establishment in doing so.

by Lil'wally

I’ve been a customer of T J’s since the early eighties, for fast food in my area.
My only complaints are with the digital coupon app. It is extremely glitchy, asks me for a new password and occasionally a new user name , obviously I need these updates because someone is already using them ( yes, its me). When I finally give up they
offer a name similar to mine, and behold, i start out with one punch instead of fifteen! Also the severely limited wifi in-store won’t let me access on premises , i have to go to another store to find the site.

by Cash Balances

Overall TacoJohns is good however why does the restaurant serve breakfast, lunch, and dinner if you can only scan one receipt a day? I found this out because I ate at two different restaurants on two different days in a row, forgot to scan the receipt from yesterday so I scanned that one first now it gives me an error saying “you aren’t allowed to scan multiple receipts in one visit” when it try to scan the second. Basically it’s saying only one punch per day even though I have two receipts from two different restaurants with two different dates totals and two different dates. Defiantly an error that needs to be addressed if you want people to eat at your restaurants more than once a day.

by Jen From State Farm

I like the idea of buying eight meals and then getting a free one, however there are some problems with TacoJohns that need to be worked out.

For example, one of the locations in my area is not even listed as an option. When I purchase a meal there, I either have to choose another location or scan it in and email the receipt.

Also the barcode reader has never worked on any of the receipts, so every time I have to take a photograph of it and enter it that way.

When I have asked the employees at the restaurant if they can scan the barcode right for my phone, they do not seem to know anything about TacoJohns at all nor do they have the appropriate scanner to use.

When I try to use coupons that our listed in TacoJohns , they are not there and do not show up. I had to show the employee an email showing the expiration date so that they can give me the appropriate discount.

I think eventually it will be a good app however at this time there needs to be development to work those bags out and greater training for employees so that they're able to answer questions and appropriate equipment so that they can make scans.

by GorillaTom

If you want to order an item, or add extra ingredients to an item, you’re fine, but if you want to remove items, many of the options you had are no longer available. Also, why remove the check-in option for curbside pick-up? The changes made to TacoJohns approximately three weeks ago were unnecessary and unwanted.

by Is U Dumb

Overall happy with app. I don’t like that you have to have $5 to get reward and can enter only one receipt. I purchase something but do purchase desert after occasionally. I also sometimes add more food. I wish TacoJohns would allow you to scan all your receipts and let the amount accumulate like other apps I use. Please fix this!!!

by Realwriter24

I use an iPad but do not use a cell phone. It is too clunky to drag around an iPad to use TacoJohns . Why not offer a credit card style membership card like HyVee/Kwik Star/etc all do? I know I would eat at Taco Johns more often with the incentives and the ease of a card instead....

by 515 Ballz

I was going to give 3 stars because all TacoJohns contains is virtually digital punchcard. Space for apps is very limited on my phone, so it almost doesn't seem worth it to keep it on all the time. It would be nice if they did more coupons along with punchcard. I was reading reviews and the fact that the developers are responding is the reason why I gave it five stars because they're trying to improve it and care what people think and suggestions which is a five star app to me!

by RF-Gnome

App was working fine until the latest update. After the update, it gave weird error messages. So I deleted and reinstalled it. Now it is stuck on a screen that says Bringing Up Your Account. Bigger bummer is that I had a reward for a breakfast burrito that expires today, so I won’t get that. 🤷🏼‍♂️ Please fix the update. Until then, it is a worthless app.

by Badbadappbwla

The bar codes to save for a free meal are not on all the receipts. Funny it tells you to look up your location if there are no codes..and it says sorry your location can’t be found.
Then go to order some food and there is our location. Seems rigged to me! The coupons don’t work and the cashiers give you grief over them. Like it’s a burden. Deleting!!!

by Hypchick

TacoJohns has denied my eligible purchases twice so I am irritated with that when I am buying through drive through and I have no immediate recourse but to drive back to the store, which I then just skip the rewards points. Otherwise it’s great.

by Swilz577

On taco Tuesday, I tried to order for me and my boyfriend, I but couldn’t do multiple orders. I emailed Taco John’s about it. They did email me back :). I hope in future there will be a way to make multiple orders.