The Guardian app not working? crashes or has problems?

The Guardian Status

Published by Guardian News and Media Limited on 2023-12-14

Get breaking news, on the go. The Guardian App gives you access to award-winning
journalism with live updates, sport & opinion.

I have a problem with The Guardian

Are you having issues? Select the issue you are having below and provide feedback to The Guardian.

User reports:
App has problems

User reports 8

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

137.5%

Not working

62.5%

Connection

25.0%

Crashes

12.5%

Reported Issues: 11 Comments

By Ian 1 month ago

Problems with crosswords in app. Goes back to menu part way through doing a crossword. When I go back into the crossword my answers are lost. Says one answer is wrong when all answers are showing as correct.

By Pat Ellingham 3 months ago

My guardian home page is frozen. I am a paying user.

By Suzanne 11 months ago

I cannot load the comments on my tablet

By Rosa Brennan 1 year ago

Have subscribed to Guardian online for years without problem. Recently it has become very slow to move from one article to the next. Is this a problem with the app or my ipad?

By Janette Piggins 1 year ago

Guardian app closes every few minutes. My WiFi signal is good and tablet has plenty of storage and latest android updates. Frustrating- especially as it keeps erasing my crossword solutions.

By Andy 1 year ago

If I touch a picture I get the picture on a black background but can't get back to the story. I have to restart the phone.

By Virginia 1 year ago

App won't load. I've cleared my cache and the app cache, and it just won't load. Whole main page is blank, and can't load anything from section menu. It's been like this for me since mid-morning.

By Julia 1 year ago

Every article I access or am forwarded , crashes whilst I’m reading , can refresh but it does the same thing every time. My iPad is updated to iOS 12.5.5 could you give advice please? Thanks Julia

By Julia 1 year ago

Every article I access or am forwarded , crashes whilst I’m reading , can refresh but it does the same thing every time. My iPad is updated to iOS 12.5.5 could you give advice please? Thanks Julia

By Steve Towning 1 year ago

I'm having problems with the app - it keeps disappearing when I'm reading the paper. When I click on loaded apps it is visible but when I select it it reloads and I have to go to the last item I was reading. I have a Motorola g 5g Plus with Android 11 - 4.19.125-perf+ #1 Mon May 2 11:09:32 CDT 2022

By Richard Landau 1 year ago

On my iPad (with updated software IOS 12.5.5) pages initially open, only to crash soon afterwards. Not so on my other Apple devices. Advice please.

Common dislikes about The Guardian app

- The opinion pieces can be a bit left-leaning, and the reviewer would appreciate cogent opinions from the other side of the spectrum as well.

- The comments on political articles are less thoughtful than those in The Times.

- Some of the cartoons don't blow up properly for small-screen reading.

Have a Problem with The Guardian - Live World News? Report Issue

Common The Guardian Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Guardian app on iOS and Android devices. Solve all The Guardian app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Guardian iPhone Issues and Solutions

The Guardian iOS app crashes, not working, errors
The Guardian iOS app network issues
The Guardian on iOS has black/white screen

The Guardian Android App Issues and Solutions

The Guardian has errors/crashing/not working
The Guardian server network connectivity issues
The Guardian has black screen

The Guardian iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Guardian app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Guardian app crashes or not working on Iphone (iOS):

Close and restart the The Guardian app on iPhone
Update The Guardian app to the Latest Version for iOS
Uninstall and reinstall The Guardian iPhone app
Update your iPhone to the latest iOS version

Fix The Guardian on iPhone unable to connect to server/internet connection issues::

To resolve The Guardian network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Guardian black/white screen (blank screen) on iPhone:

Follow the The Guardian iOS app troubleshooting guide Here →

The Guardian Android App Issues and Solutions

Fix The Guardian not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Guardian app issues:

Force Stop the The Guardian App
1. On android, goto "Settings" » click The Guardian app. » click "Force Stop".

Update The Guardian to the latest version on PlayStore

Clear The Guardian App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Guardian app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Guardian.

Fix The Guardian unable to contact server/ The Guardian internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Guardian » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Guardian » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Guardian on android.

Solve The Guardian black/white screens issue on Android:

Follow the The Guardian android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Guardian News and Media Limited, developers of The Guardian.

Verified email

Contact e-Mail: [email protected]

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Developer: Guardian News & Media Ltd

E-Mail: [email protected]

Website: Visit The Guardian Website

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Developer: Guardian News & Media Ltd

E-Mail: [email protected]

Website: Visit Guardian News & Media Ltd Website

About this app

This includes the auto-renewable subscription to the Premium App, and you will therefore not be able to share any subscription purchased via iTunes Store with family members. Please note - while Apple's Family Sharing feature can be used to share apps between up to six family members, it does not support the sharing of in-app purchases (as described in ). The Guardian App gives you access to award-winning journalism with live updates, sport & opinion. All content in the Guardian app is copyright Guardian News & Media 2018. All rights reserved. Explore stories, US headlines and content on a whole range of topics; from business to music, politics, recipes & much more. Premium subscriptions automatically renew on a monthly basis unless auto-renew is turned off at least 24-hours before the end of the current period. Access the full range of The Guardian journalism straight from your phone. Your iTunes account will be charged for renewal within 24-hours prior to the end of the current period. Stay up to date with breaking news, sport & opinion wherever you are. 2. 3. If you choose to upgrade to the premium tier, your payment will be processed by Apple. Upgrade to the Premium App to support independent journalism. Plus, access our enhanced features for a better way to experience the news that matters. Enjoy audio, video and interactive content, as well as full-screen photo galleries. Upgrade by selecting ‘Support the Guardian’ from TheGuardian ’s navigation menu. You may turn off auto-renewal after purchase by going to your iTunes Account Settings. You can also fully customize your newsfeed, read comments on articles and share your own thoughts.