Contact Box Tops Support

I get most of my items with the Box Tops in 1 monthly purchase from a retailer that seeks things in bulk sizes. The packaging says they are eligible items, they’ve always had multiple of the printed Box Tops in the past. The retailer is supposed to be a recognized one. There was even a bonus for them not to long ago. However, when I scanned the receipts the last few months, none of the items with these supposed digital Box Tops in the app showed up and there are no longer printed Box Tops in the packaging to send to the school. Only the advertising for using the app to get the Box Tops is on the packaging now, but it doesn’t work. I tried contacting customer service through the app each time, but never received a response. So the school gets no credit for what should have been 30-40 Box Tops. Then let’s top this all off with I have lots of family & friends that used to save Box Tops & give them to my child. Many of these people elderly and don’t use apps like this. Now because it’s all digital the schools get nothing from them because I don’t see them often enough to scan receipts before the time limit is up. This app seems to be a way to just stop giving the schools as much money because fewer people like the elderly will use it and because many receipts won’t be accepted or will be lost or unreadable. This hasn’t simplified the process, it’s complicated it.

If there is a long receipt, the items won’t scan due to the fact that the date must be shown. In addition, I saved a receipt, went on vacation, and when I scanned it the receipt expired (must scan within 14 days). That’s if I even remember where I put the receipt and if I made a mental note at the store that I had an item to scan. Kids do not get the physical satisfaction of clipping a box top to earn points for school. Scanning and writing in dates on paper to submit are not allowing the kids the proper credit. This is more work on parents and takes the joy and work off kids for their contributions towards class parties or other incentives. In my opinion this is a scapegoat for box tops to not give as much money to the school as parents will lose receipts, unable to scan long receipts in one picture, or forget to even scan. My parents and friends would help me by saving physical box tops. This is no longer the case as I refuse to convince others to ‘simply get the app’ or ‘save receipts’. Finally, this system leaves a paper trail and breach of my privacy by scanning my purchases into a centralized database (we can be told this info is protected, but is it really with the hackers and system breaches?). My personal info (location, time, credit card, other items purchased) are now being recorded to an external source.

I am a loyal supporter of the BTFE program and have been through 3 children and 7 grandchildren. However,I am really disappointed in this approach to supporting education. I have always nurtured a learning opportunity while partnering in this program. From choosing foods at the grocery store and examining the nutritional values of these products to the cost of meals and time management to the actual clipping of the box tops, these children were learning in a very small way and at a basic level how to get involved with and help out a greater cause. This program takes the hands on time away from the child and the pride they develop while clipping and pasting and counting these tokens in preparation to proudly hand to their teachers. The scan greatly disappoints me and honestly I’m sure some high paid representatives for your company got together and decided the cost of this program was too expensive to the company and implemented this as a solution. I call shenanigans and challenge you to rethink the expense of educating a child with life skills and then tell me this program was not cost effective for your conglomerate! I’m going to have to rethink before allowing these children to select a product over a clone/generic that is of equal quality but cheaper because there is no BTFE image to scan and send those pennies directly to the schools.