Contact BJs Wholesale Club Support

by OmgJdm

I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.

by Josiec/o1992

I Looked up a seasonal item & read that the nearest club Manchester, CT (used the store locator) had two of the items available. When I got to the store there was nothing, I couldn't find the item. When I asked for help at the customer service desk, the young lady looked it up and said it showed there was two available. I went back in the area she sent me and nothing. I asked for help finding the item but the young lady told me "there is no one to help, if the item isn't on the floor then we don't have it." I questioned "why would it say there was two in-store if you don't have them?" She replied "The system takes 24hrs to clear an available item once it's purchased, so maybe someone bought it recently & it didn't clear yet." I didn't want to continue the conversation because it wasn't helping me and the line was getting long. I had no other choice but to go to another store & buy a different style, brand & had to pay more.
I've have worked in customer service in the past. The young lady failed to call a supervisor or floor person for that department (which I asked for), maybe it was on a shelf up high. Also she could of looked up another store.

by Jus NYC IPhone

I just bought a membership to try BJ’s. I ordered something on the App on my first day and NEVER got the item. I think I want to cancel the item AND the membership. Delivery date was the 17th and it’s going to be the 23rd and still no item, no tracking info, no information as to the status, no contact/message from ANYONE regarding my order, no apologies for delay or whatever the hell is going on, nothing!! Try calling? Good luck. Every time I try, NOBODY picks up. Try the CHAT function on the APP? Useless, as you don’t chat with ANYONE!! Just a bot that is of no use for my situation. I type “online order missing” and it kicks me out the chat!!! REALLY?? So sketchy compared to other stores/apps. Maybe there’s unfortunate circumstances on my first order? Maybe it’s like this for most orders? I don’t know, like I said I JUST joined. I don’t know much about BJ’s, Costco, or any of the like. BJ’s is the first of its kind that I’ve joined, so NO I’m not BIASED and trying to sway people to other stores. But this messed up order is making me not want to order anything from the BJ’s app or online! Would you?