Contact REI Co op Support

I have been trying to make a purchase on this app for the past 2 hours with no success. First, I tried to use PayPal, I had gotten all of my information typed in & it needed me to verify my identity with one of those "recapture" tests where you select pictures related to the prompt, but once I had selected the pictures needed, the verify button simply wouldn't work, it wasn't even clickable, I refreshed the page & retried several times to no avail. After that I attempted to manually type in my card info, however after the annoying process of typing in all the numbers it gave me the prompt "Tender is not found" this process was repeated about 8 more times even after restarting the app. I am extremely frustrated and annoyed and I expected a better user interface from a company as renown and respectable as REI.

Never retains login. Not updated with Face ID technology either. Once logged in, errors abound. Layout is nice, cool that I can pick what store I’m closest to, but man is this rough to shop in! Can’t filter sales by brand. Can’t load more than 1 page. Maybe they should have made the developer work on Black Friday rather than giving them the day off. #optoutside should be reserved for folks who do their job well. Previous: Naturally, on the last day of member coupon week, the app breaks and won't allow log-on or shopping cart additions. It's also giving bizarre errors saying I have no internet connection yet here I am, on the web, posting reviews! I thought it was bad enough that the app constantly forces log-ins, but this is ridiculous.

The last two times I’ve tried to use the app to buy things on my phone, it has failed to work properly. The time before I had to call in and place my order Over the phone which consisted of six or seven things that required me to give item numbers and sizes then go through all my credit card information address etc. This time I was simply trying to buy shoes and the app wouldn’t confirm the purchase at the end. The very last step just wouldn’t show up. If I am going to pay more for items that I can buy at other stores online, I should at least expect to have a good app to work with. I’m not calling in to buy the shoes this time.