Contact Cars com Support

by Harleyd317

If they would simply put the necessary fixes into the app, this would be invaluable. But pictures never load, and the sorting of info is terrible. It must be the method the sellers input info that doesn’t get detected when you filter. If you choose you want a sunroof, well it will narrow down 500 vehicles to 10. But if you don’t filter that way, there are waaaay more vehicles that actually have a sunroof than it showed through the filter. So you’re forced to manually search through hundreds of vehicles, and pray to God a picture will load showing whether it has the features you’re looking for or not. There is also a tooooon of shady business practices done by dealers here. They consistently mis label vehicles, say they have features they don’t, and out ridiculously low prices ($1000 on a brand new vehicle) just to get them to show up in every search. It’s clear this company is just collecting money from the sellers, and pocketing it. The app has been this way for years, it’s nothing new. Autotrader has its own issues, but it does at least work the way you’d expect it to.

by Jeeps2005

I have tried reporting problems the the developers, and I’ve read the reviews here. I feel like the developers are ignoring the people who use the app. My biggest problem is that I can’t save cars on the app any more. The app tells me the limit is 100 cars, the problem is when I go to my saved cars there are only 20 in there. Not 100. So I have reported this and I feel ignored, they don’t write back and say we’ll look into this, they don’t tell me it’s a problem they know about and are looking into, and it’s not getting fixed. I just want to save and look at cars. I use this app all the time and don’t understand how the app was so amazing and it lost everything in one update. When the update first came out I couldn’t even search cars cause suddenly there were none for sale according to the app. The app also doesn’t load pictures. I feel that these are basic things that worked fine before. I’m sad this app is no longer worth the space it takes up on my phone.

by Odinu

Nothing feels better than finding what you’re looking for and making a satisfying purchase. The app is very intuitive and compliments the desktop version, but the latest updates makes the mobile experience horrible. There are ads within the search listings, there is non removal banner ad at the top and there pop up ads when you press a button just to navigate through the app. This is ridiculous. Bombarding users with non relevant ads is very annoying and counter-intuitive. I recommend creating an ad-free “Pro” version for those who enjoying querying through your database of a million plus listings without the headache. It’s only a matter of time when users will realize this and uninstall this app, while going to competitors who offer a better experience, or simply use a mobile ad-blocking alternative.