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Very disappointed in service from columbia mo store today. Pre order cookies the day before for pick up at 8 am. I show up and they do have any of the candy cane brownie. All said was sorry. No else besides excuses. Not very friendly about the issue. Asked for mgr to call me. Nothing.

I keep receiving emails to pre-order pies for Thanksgiving, and yet there is no way to do so!

I received a gift of 3 small crumbl chocolate chip cookies delivered to my house and left by my doorstep. When I opened the little box it had 3 little chocolate chip cookies with little ants all over. I quickly threw it in the kitchen garbage and than to my outside garbage. I guess the fresh baked cookies attracted the ants. Bummer

Terrible customer service at store. 11 customers in line. 1 of 4 staff getting ordesr ready for. Customers. Terrible.

Hi this is Brittney Laverty, my phone number is (509)5966955. My cookie crumbl app asked me to leave a review and picture of today's cookie to earn a free cookie. I did the review and it never sent the free cookie.

I didn’t receive points for order yesterday. Person said to call in but no number to call

You are infringing on a copyright protected images owned by our company (reedsmith Inc.). Take a look at this doc with the URLs to our images you used at justuseapp.com and our previous publications to find the evidence of our copyrights. Download it and see for yourself: reedsmith.comu82816558i10269209a84946348y63/casea49134445c0938/sue/share/127130239260/access/doc?q558687w75=7949935150&c=pr&dmc=justuseapp.com&6474679u5&cmp=reedsmith&7641199i9 I believe you have deliberately infringed our rights under 17 U.S.C. Sec. 101 et seq. and can be liable for statutory damages as high as $150,000 as set-forth in Sec. 504 (c) (2) of the Digital millennium copyright act (”DMCA”) therein. This letter is official notification. I demand the removal of the infringing materials mentioned above. Be aware as a service provider, the DMCA demands you to eliminate and/or disable access to the infringing materials upon receipt of this particular letter. In case you don't cease the utilization of the previously mentioned infringing materials a lawsuit will likely be initiated against you. I have a good self-belief that use of the copyrighted materials mentioned above as presumably infringing is not authorized by the copyright owner, its agent, or the legislation. I swear, under penalty of perjury, that the information in this notification is correct and hereby affirm that I am certified to act on behalf of the owner of an exclusive right that is presumably violated. Best regards, Beverly Taylor Legal Officer reedsmith, Inc. reedsmith.com 03/07/2024

Free birthday missing voucher also wrote feedback regarding branding placement and was told I would recieve free cookie never received voucher love your cookies love to spread the word and sharing these delicious treats

My original order did not go through do not charge me. I don’t want it the second order I do want I do not want two of these orders I cannot afford $100 on cookies.

I went to Crumbl Cookies in Chico, Ca. today to buy 4 cookies. I wanted to use my $10.00 free cookie credit. The young man working there told me that I was basically out of luck since I had not signed up with a mobile phone number. I had used my home phone number as I didn't know it was supposed to be my mobile, so I couldn't get a confirmation number. I should have been told this when I signed up! I am 67 years old and I am not very tech savy at all so all of this app stuff is not okay with me! The young man was not helpful at all and I also felt like he skimped on the twix cookie crumbles for my cookies. He had very poor customer service! When I am paying this much for cookies I expect to get great service and fantastic cookies. I would really appreciate it if someone would get back to me so we can discuss this further! Thank you, Debra Wintermantel

I am very disappointed that you are only going to offer the Pink Sugar Cookie twice a year. This was my favorite cookie. I cannot eat chocolate so the choices are very limited now. When it is available, I will buy extra and freeze them. Pam Brown

I ordered crumble cookies on Saturday the 28th for me..well I saw the town in which my sister lives....I ordered six for her. I look at order it has my address on it I call crumble I cancel the order. I'm looking at my order I still have ten cookies coming..I know you can freeze but I canceled them.. I got a woman on line she tells me they were already gone.. When I talked to the young man who canceled my order...Doordash is here..he had already canceled..but yet they did not stop this order..I canceled because the store I ordered from for my sister is not even open yet...I should have been refunded...

Last week 10/10 this week maybe 4/10. I ordered 5 cookies, I do not tip because u r not doing anything extra to get a tip. But that's why my cookies be looking sloppy. No strawberries on my strawberries cookie just a little jam. The circus cookie was a mush mess. The fry bread they just scraped some frosting across the top. I sent in a picture afterwards so yall could see. For $21 for 5 cookies, presentation is everything and messy cookies and no greeting and no thank u, I may have to start going back to trefzgers. Because u should pay your employees what they are worth because if we don't tip we get shitty service and messy cookies...if u ask them to fix, they can't smdh

Last week 10/10 this week maybe 4/10. I ordered 5 cookies, I do not tip because u r not doing anything extra to get a tip. But that's why my cookies be looking sloppy. No strawberries on my strawberries cookie just a little jam. The circus cookie was a mush mess. The fry bread they just scraped some frosting across the top. I sent in a picture afterwards so yall could see. For $21 for 5 cookies, presentation is everything and messy cookies and no greeting and no thank u, I may have to start going back to trefzgers. Because u should pay your employees what they are worth because if we don't tip we get shitty service and messy cookies...

First, let me say I enjoy your cookies. I've placed 2 orders for shipping with no problems. I shop at the Lee's Summit (MO.) store and the employees are great! I'm asking that you stock the store with the cookie cutters. I bought 1 and have gone back twice and they never have any. Thank you.

Took my sister-in-law to Crumbl cookies in Naperville on Friday for the first time and the cookies were great! The entire experience was perfect! Today I went to the crumbl’s in Schaumburg. Though the person who took my order was very pleasant, the cookies were not. I ordered 4 and the only one I Could actually get out of the box was a chocolate mint which was so cold that I Thought it may have been frozen and was in the thawing process! The other 3 just “crumbled” apart-they did not come out whole AT ALL!!!!. When I’d try to pick one up it would just fall apart-seemed as though it wasn’t baked long enough. Atleast they weren’t freezing cold!! Those cookies cost a lot of money and I basically wasted over $15 on a pile of crumbs! Word of mouth is powerful. People who know me, know I rarely complain…but the older I get the less tolerant I’m becoming with people who don’t take pride in their work….especially when I’m paying over $4 per cookie. I won’t be going back to the Schaumburg Crumbl’s. Hopefully they’ll get it right one day!

Took my sister-in-law to Crumbl cookies in Naperville on Friday for the first time and the cookies were great! The entire experience was perfect! Today I went to the crumbl’s in Schaumburg. Though the person who took my order was very pleasant, the cookies were not. I ordered 4 and the only one I Could actually get out of the box was a chocolate mint which was so cold that I Thought it may have been frozen and was in the thawing process! The other 3 just “crumbled” apart-they did not come out whole AT ALL!!!!. When I’d try to pick one up it would just fall apart-seemed as though it wasn’t baked long enough. Atleast they weren’t freezing cold!! Those cookies cost a lot of money and I basically wasted over $15 on a pile of crumbs! Word of mouth is powerful. People who know me, know I rarely complain…but the older I get the less tolerant I’m becoming with people who don’t take pride in their work….especially when I’m paying over $4 per cookie. I won’t be going back to the Schaumburg Crumbl’s. Hopefully they’ll get it right one day!

If I placed an online order on 4th of July and the store was closed and canceled it due to it being closed does that mean I lost my $10 crumbl cash? I placed the order and put asap the store had the open sign and showed a time in that day and right when I canceled it the pick up time changed to the following day.

Hi, I never received my order that I placed on your website and DoorDash has already settled this with you. Please call me and let me know when I can get my refund back.

Was at location in Point Loma in San Diego, CA Sept. 25th. I witnessed a worker taking out a curb-side order, apparently had issue with order, came back inside with box used hand with same glove worn to open door and deliver order removed a cookie placed it in another customers box picked up a different cookie placed it box and returned outside to deliver curbside order all while wearing same gloves used to open door, etc. I stopped her when she came back in and asked her to change gloves. So disgusting to witness this. Employees should be required to remove gloves before leaving store to deliver curbside and upon returning to store should sanitize hands and put on fresh gloves before proceeding with next order.

I was suppose to get my cookies about 30 minutes ago. I called the delivery driver, he said he delivered them to me. No he didnt. He said he put them on the porch and rang the door bell. I said im at a business we dont have a front porch. I told him go go back and bring them to my address. Not sure if im gonna get them at this point. I can be reached at 503-407-8304.

Do you have or thought about setting up a way to mark your favorite cookies and be notified when they come back on the menu? I went to get a carrot cake cookie and was so disappointed I couldn’t have one til it comes back. But how do I know when that will be? I’d like to be notified because it was our families favorite out of the sample boxes we’ve tried.

I ordered the 6 pack of cookies for my daughter and had them shipped to her for her birthday. She only received 5 cookies yet I ordered and paid for 6. Please help fix this. Order #3XZMKr1pkh

Disappointed today & crazy experience. I ordered a day ahead for 1pm pick up. I get there & hit the app “here” only to show I’m 10th in line, so I go to Trader Joe’s for 20 min to come back to #9... the store was packed, 3 workers WAY overwhelmed & after another 30 min I asked for a refund. I had NO clue orders weren’t prepped ahead. Why even have that on the app. Yes, ordering was a breeze but the rest a disaster. I was buying for a friends Bday, don’t plan to come back for a very long time (although I know the cookies are amazing)! Des Peres Mo Store 5/7/21.

I was just at the Sun Prairie Wisconsin location tonight. I placed my order for curbside pickup. I let them know when I got there and waited 15 minutes when I finally called the store. I was told they couldn't find my car even though I gave them the color make and model of my vehicle AND that my cookies were sitting there on the counter. It was still several minutes before someone came out. I don't know how many people came and went before I even got my order. The person who delivered my cookies said "We're just trying to keep up, there is nothing I can do for you"... REALLY!!! Not to mention that the box was full of "cookie bits and chocolate". This is not the first time I have had to wait and wait for my order. I may not be back for some time or ever. If the staff isn't able to keep up with orders that sounds like a problem to me. They may need some help in figuring out how to run the location without keeping someone waiting. I would like for someone to reply to this and not from the Sun Prairie location but much higher up the chain.

My family I attended the grand opening of the Crumbl in La Habra, CA on April 29th under the premise (based on a circulating advertisement) that the location was giving away free cookies. To our disappointment, we were told that it was a corporate error and they were not giving away free cookies. We ended up purchasing 4 cookies anyway in support of the store but it was disappointing nonetheless. It felt like a bait and switch and poor marketing execution on your part.

I want to order cookies to be delivered in the next couple days, but when I try to order I’m only given the option for 6 or 12 cookies and I can’t select the weekly special cookies or the pink cookies. Why?

I needed cookies delivered today for my friend as it's her birthday. I was thinking the local Crumble store in her town would deliver it to her and then when I submitted my order and saw that this will be delivered Monday I panicked. I ended up going through Door Dash and she got the cookies right away. I went to cancel my first order through Crumbl and there is no phone number to call and cancel. The phone number listed is a recording and tells you to email support. My email was returned undeliverable. This is super frustrating.

Placed an order on March 27 for my sister and she has yet to receive the cookies.

I ordered cookies for my son 6 days ago and as of now he has not received the order. I’m in Ohio and he’s in Virginia. I thought I would surprise him for Easter. Once I placed the order on Tuesday March 30, he was due to receive on April 3. Now it’s April 5th and still has not received the cookie order. By now the cookies are probably stale and broken up. No telling where the package is at this point. I paid extra for shipping. If you cannot deliver the cookie packages when customers want them delivered then you should not offer this service. I would like all of my money back including shipping. I’m very disappointed in this company. You advertise that you’re all about customer service, I would like to see how you handle my complaint and answer my request. I’m a very unhappy customer. Mrs. Karen Clement April 5, 2021

Super frustrated, I spent $50 on a dozen cookies to be delivered to a team of co-workers and they never received them. First time it's happened after several purchases but all it takes is one bad one. It's also frustrating that you can't reach anyone at the corporate office when the store is of no help.

I had 1dz cookies sent to my house. The order came on time. When I opened the box the cookies on top were broken. So I looked at the rest of them. Well 6 out of the 12 I ordered were crushed and broke. I cannot get a hold of one person to talk about this issue. For $40 I should have better customer service than this.

I found a gift card from Crumbl store so I went to my local store (Spanish Fork) but they said they could not help me. I just want to know if there is any credit left on the card I have. The card number is 7782 7301 8151 8920 - the store indicated this number was from your old system. Can you please tell me if I have any credit left on this card. Thank you. Anna Lee

First off I want to say that the cookies are awesome but their customer order fulfillment really sucks. We had ordered ahead of time in advance a day earlier to pick up the order curbside. Our appointment was at 7:00 pm. We called to let them know we were outside waiting for pickup. The woman on the phone didn't even have the order prepared, plus she was rude.. she told us that they were extremely busy and they usually don't prepare filling the box with cookies because the cookies must be warm before giving them to a customer. We waited over 35 - 40 minutes to receive them. They told us to use the app to know when our cookies would be ready but we didn't have the app because we ordered online on their website. Warning to all,..... obviously ordering ahead and selecting a date and time doesn't matter at all. Seems like that walk-in customers take priority than online pre-orders. Their fulfillment process needs a lot of work, including there refund process,.. They have refunded only one of orders but not the other box and didn't refund my tip?... Why are they keeping the tip ??? The Birthday box is a joke a sticker and black string tied around the box???...Come-on, I've could of done this myself. Hopefully they get there S@!T together.

Had a very disappointing experience today. We ordered two cookie and ice cream. After over an hour of waiting for curbside they delivered two cookies and told us they were out of the ice cream. They knew we were outside waiting for over an hour they could have told us they were out of ice cream and we would have canceled our order and left. Very upsetting we sat there over and hour and didn’t even get what we ordered and paid for. The “manager” I spoke with didn’t even say sorry about the entire situation.

Had a very disappointing experience today. We ordered two cookie and ice cream. After over an hour of waiting for curbside they delivered two cookies and told us they were out of the ice cream. They knew we were outside waiting for over an hour they could have told us they were out of ice cream and we would have canceled our order and left. Very upsetting we sat there over and hour and didn’t even get what we ordered and paid for. The “manager” I spoke with didn’t even say sorry about the entire situation. An upset customer, Courtney Jackson

This place is an absolute joke. We ordered 12 cookies and only received 4. We have tried calling for hours, emailing, FB messaging and commenting on FB. Still no response.

We ordered one dozen crumbl cookies on 2/21/21 and when we tracked our order, it reads the cookies were Shipped on 2/22/21 it is now Feb. 27th and we still have NOT Received them. We've already paid for them. Trying to track and it gives NO information except shipment pending. Where is our Order? What good is a tracking number thru FedEx when you can't track it. Ordering online in 2021 should Not be this Difficult. Disappointing. G.Landry.

I love going to my local Crumbl Cookies location, but I will never order on the website for cookies to be shipped nationwide from their corporate location in Orem, Utah again. Both times I ordered to have nationwide shipping, the order did not arrive until after the expected delivery date. You expect your order to be delivered on time when you pay $10 for FedEx 2 day shipping on top of the price of a box of cookies. I was told they were backed up because of the holiday when I called to complain, but the same thing had happened when I ordered from them on another occasion and it was not a holiday. Crumbl needs to update their website to show an accurate delivery window so that you can decide whether or not you would like to purchase from Crumbl or send something else to someone for special occasions. I would expect more from the corporate location.

I frequent Crumbl cookies (usually the one in Orem - the training center). I have a 99% positive experience with this location however I visited the Draper Utah location on January 18th around 3:45 pm. I walked into the store with 3 people in front of me. I waited my turn which took 15 minutes! I got up to the ipad to order - input my order and waited. There was just one employee putting the orders together and three other employees making the cookies. This one guy was slow in putting together the orders and no one else was helping him. Two of the cookies I wanted were sold out. (This has never happened at any other location I have been to). I walked out with 4 cookies (two of which were not what I went in for) and over 15 minutes later to my friend and two kids waiting in the car. I was very disappointed with this visit to Crumbl. The payment portion of all of this was a joke too. The employee helping at the payment ipad (same one also putting the orders together was totally unaware of a $10 coupon that Draper City had sent out to participating businesses in the area. I didn't want to hold up the now 6 people behind me in line so I paid with my debit card and did not even use the coupon!

Can you not order just one cookie through door dash?

Hey. The app was not allowing me to write in the building number of my address. Whatever system is used to auto select an address is off. My driver called to find me, but this needs to be fixed!! Thanks