SNCB National app not working? crashes or has problems?

SNCB National Status

Last Updated on 2020-03-24 by NMBS / SNCB

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App has problems

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Common SNCB National Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SNCB National app on iOS and Android devices. Solve all SNCB National app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SNCB National iPhone Issues and Solutions

SNCB National iOS app crashes, not working, errors
SNCB National iOS app network issues
SNCB National on iOS has black/white screen

SNCB National Android App Issues and Solutions

SNCB National has errors/crashing/not working
SNCB National server network connectivity issues
SNCB National has black screen

SNCB National iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SNCB National app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SNCB National app crashes or not working on Iphone (iOS):

Close and restart the SNCB National app on iPhone
Update SNCB National app to the Latest Version for iOS
Uninstall and reinstall SNCB National iPhone app
Update your iPhone to the latest iOS version

Fix SNCB National on iPhone unable to connect to server/internet connection issues::

To resolve SNCB National network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SNCB National black/white screen (blank screen) on iPhone:

Follow the SNCB National iOS app troubleshooting guide Here →

SNCB National Android App Issues and Solutions

Fix SNCB National not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SNCB National app issues:

Force Stop the SNCB National App
1. On android, goto "Settings" » click SNCB National app. » click "Force Stop".

Update SNCB National to the latest version on PlayStore

Clear SNCB National App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SNCB National app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SNCB National.

Fix SNCB National unable to contact server/ SNCB National internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SNCB National » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SNCB National » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SNCB National on android.

Solve SNCB National black/white screens issue on Android:

Follow the SNCB National android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NMBS / SNCB, developers of SNCB National.

About this app

Payment for a Mobile Ticket can be made by credit card (VISA, Master Card, American Express), PayPal, Bancontact, KBC or Belfius via the protected servers of Ingenico Payment Services. Furthermore, network disturbances are available in realtime, reminders can be set for each stop of your choice, and you have the possibility to receive alerts when your train is delayed. SNCBNational also offers the possibility to buy a ticket, to save travel schedules in your calendar and/or to share them with others via e-mail, sms or Twitter. Bus, metro and train departure schedules are readily available and train information is always given in realtime. If you wish, you can save the credit card details after a first purchase in order to complete future purchases more quickly. The SNCB app offers a complete view of all public transportation information in Belgium. Departure and arrival schedules also can be consulted for a station of your choice. The multimodal travel planner calculates the fastest door-to-door journey, optionally with GPS. Another option is to search on train number. In this case you will only need to enter your security code (CVC) to finalize the next purchases.