SNCB National Reviews

SNCB National Reviews

Published by on 2020-03-24

🏷️ About: The SNCB app offers a complete view of all public transportation information in Belgium. The multimodal travel planner calculates the fastest door-to-door journey, optionally with GPS.


       


Overall Customer Experience 😎


😎 Positive experience
58.8%

🤬 Negative experience
28.4%

🫥 Neutral
12.8%

~ from Justuseapp.com NLP analysis of 54 combined software reviews.



Read 15 Customer Service Reviews 😠💢

3.5 out of 5
Broken payment system

Every once in a while the payment system stops working. I try with all my cards yet payment fails. Finally I pay with the KBC online app only to find that I have been charged but still don't have a ticket. It is just unacceptable!

Super buggy

It’s disrespectful of their customers to shop such a low quality app. Try again or open all your APIs and let others build apps.

Clunky

SNCBNational shuts down a lot and is confusing to purchase tickets. They need a new developer.

What a joke !!!

If you purchase a ticket , and if you close and reopen SNCBNational your ticket will disappear !!!
What a joke.

Much better options out there ....

It serves the basics and works. That said. SNCBNational isn’t really well integrated .. if you select the route you want and then ask for purchase you have to re-enter the trajectory... payment method does not store well. I’d recommend having a look at the SBB app from Swiss railways which is modern, practical, user friendly with much better daily use integrating remembering your subscription, dealing with seniors etc ... a lot to learn still!

Ok

For an application as dynamic as this, it should be updated more often than each year. Many things do not work well or crash SNCBNational on iOS 13+, please update your stuff rather than having passengers suffer your consequential decisions in not hiring enough skilled people to manage these sort of things. Seriously!

Crashes when you try to purchase ticket

Great for knowing the times and delays of trains but it keeps crashing when you try to purchase a ticket through SNCBNational (iPhone 8+)

Version 4.3 Bug

This version always errors out when trying to purchase a ticket. Ended up going to the kiosk today because it wouldn’t work.

Some small usability issues

Couple easy fixes could make this a useful app (e.g. allowing people to backtrack when the view later train departures would be nice). Also I was looking for the NMBS app but had to settle for SNCB?

Stuck on please wait

App stuck on ‘please wait’ in My Tickets section. Maybe because i have purchased many tickets there! Solve asap pls.

It’s fine

Why does it no longer show the departure platform?

Meh

Useful for train schedules but useless to buy tickets. SNCBNational frequently closes out on you.

So poorly made it can only be SCNB

Very little works. Error messages are cryptic.

Bwa

Loopt heel veel vast en opent vaak niet

Life saver

SNCBNational is amazing. You should never have to drive. Very easy to use and buy tickets immediately



Is SNCB National Safe? 🙏

Yes. SNCB National is very safe to use. This is based on our NLP (Natural language processing) analysis of over 54 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for SNCB National Is 67.4/100.


Is SNCB National Legit? 💯

Yes. SNCB National is a totally legit app. This conclusion was arrived at by running over 54 SNCB National User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SNCB National Is 82.1/100..


How was your experience with SNCB National? Post a Review




Features

Payment for a Mobile Ticket can be made by credit card (VISA, Master Card, American Express), PayPal, Bancontact, KBC or Belfius via the protected servers of Ingenico Payment Services.

Furthermore, network disturbances are available in realtime, reminders can be set for each stop of your choice, and you have the possibility to receive alerts when your train is delayed.

Bus, metro and train departure schedules are readily available and train information is always given in realtime.

The app also offers the possibility to buy a ticket, to save travel schedules in your calendar and/or to share them with others via e-mail, sms or Twitter.

If you wish, you can save the credit card details after a first purchase in order to complete future purchases more quickly.

  Contact Support
Developer:
NMBS / SNCB