Contact Genius Scan Enterprise Support

by RobbieGB

This used to be one of my favorite apps and I gave it an excellent review a few years ago. But all of a sudden this update has made it a so aggravating that it's almost unusable for me. It used to ask me to scan a page at a time and now it thinks I want to scan multiple pages and it's not easy to figure out how to end a scan. Because it used to scan one page at a time I could correct the orientation of each page as I scanned it but now I have to go into the document and adjust each one separately which cost me more time. It locked up when exporting and I had multiple problems exporting it to dropbox. Sometimes it would only send one of multiple pages other times it would lock up and the latest option was squishing two pages into one page. It might be because one was landscape and one was portrait but it still should be able to fix that. It's just a bummer when something works well and then it becomes so aggravating you wish you hadn't purchased it.

by Fred6733

UPDATE to earlier review:
Eventually after I wrote a critical review customer support finally got back to me and made numerous attempts to solve my problem. I appreciated their effort. None worked but eventually an update of the app (about a month later). Fixed my problem. Thanks for the effort.

OLD REVIEW: I purchased the suite of apps (Genius Scan and Genius Sign) a number of years ago and was very happy with them for a long time. They worked perfectly and most of the updates were easy to navigate.

A couple weeks ago I updated the app and all of the sudden is would not open. Now all of my documents stored on my phone are inaccessible. I went to their website and their only suggestion is to complete a full restore of the phone from a complete backup. Of course, a) this is incredibly inconvenient, and b) is a moot point anyway because if the app won’t open in the first place, there’s no way I’ll be able to access the documents anyway if the app won’t open.

Submitted my problem to the developer...no response.

Apple Notes now has most of the functionality of Genius Scan now and I know their support is responsive. Will stick to iOS native apps for this stuff in the future. Pretty disappointed as I was a loyal customer for a long time...

by LightSleeper2

I’ve been using Genius Scan+ for a long time and it is exceptional in its ability to capture texts from the size of business cards to large documents. It’s also got a new capability to convert the scan PDF files into text.! Amazing! I do a lot of reading so I capture a lot of text for later review. I prefer this app on my phone over any other PDF app I have found for my PC. I recommend it to all my friends.

It would be nice if I could select the old documents I want to extract a text from instead Of having to choose between extracting text from all my old documents or none of old my documents.

I still recommend it highly!