Mindbody: Fitness, Salon & Spa Reviews

by The Working Poor

I found myself blaming the hot yoga business that required me to download and waste my time trying to use this frustrating app rather than Mindbody itself. I mean WHY would a business put their prospective clients through a time wasting process that doesn’t work when they could list their schedule on their website? I could have been done with this thirty minutes ago, instead, I’m ticked off and writing this review AND I’ve lost faith in whoever runs the yoga business I was thinking of joining because 1) they wasted my time 2) they obviously have not done their homework to see if Mindbody actually works especially for a new client. I tried several searches in my town for this particular yoga business and found only one other class for a different company on only TWO days during the week when I know they offer classes constantly. It’s a bad sign that they would choose to make clients use this.

by Vkng90

The yoga studio I go to signed up with Mindbody to show their schedules and allow students to sign up for classes on on their mobile devices. It’s supposed to link up to their system so that when you login into Mindbody with the email you gave them at the front desk, Mindbody will recognize it and pull your payment data so you can sign up for classes based on your subscription or how many classes you prepaid for. Unfortunately, Mindbody doesn’t recognize my email address, so all I can do is view the schedule. When I try to register for a class, it always asks for my credit card so I can pay for that class individually instead of taking it out of the number I already prepaid for.

They told me when I downloaded it that other people were having trouble with it (not sure why they stay with Mindbody if it’s not working as expected...), so I e-mailed app support for help. The person who helped me just said to make sure the emails aren’t going to my “junk” folder, which is not the case and is irrelevant to the problem anyway—I shouldn’t get an email until after I’ve successfully signed up for the class.

I’m hoping the yoga studio gets this straightened out because Mindbody seems like it would be nice if it worked.

by Heatherly_hb

Pre-CoVID I purchased a class pass for a local yoga studio. The classes worked prior to pandemic. I was told I would be able to use the passes after the pandemic and the studio extended the expiration date. I tried to use them to purchase the same class as I had prior to COVID. Received error and contacted customer service. Suddenly, the classes I purchased are not “compatible” ?? How is that possible? I am registering for the exact classes as I purchased the passes for. Asked for my money back after no resolution or assistance. Was basically told to bug off because they could only work with the studio. They wouldn’t even look into my account and could only assist through screen shots I sent and gave me general/possible answers. They put literally zero effort to help me. Mindbody works, two stars for that. Negative three for wasting my money and poor customer service.

by Uhygdws12

needs improvement in some major areas. 1 - it should tell me what facilities the studio has. Shower? Towels? Keypad lockers? Or bring my own lock? 2 - app should have 3-4 photos of every studio. Mandatory photos supplied by studio should be the fitness room and the facilities (locker room, showers etc). A lot of studios in nyc have grimy, small and terrible shower setups. People need to see the shower facilities in advance. 3 - when I move to the map view, you show me every business on Mindbody . You should show me ONLY what is in my filters. For example a yoga class between 6-8 am. Don’t show me hair salons when I’m looking for fitness. Then I can use the map to pick one in a location that allows me to get to work by 9 am

Think about it this way... I’m booking a fitness class for tomorrow morning before work. I live in Brooklyn and my office is in midtown manhattan. I need a class at 7am, with shower and towel facilities, close to my home or office, or anywhere that is close to 6th Avenue (my train runs on 6th ave). Does your app allow me to easily find the right class? No it does not. Allow me to filter on your map view. It’s very simple, every other app can do it.

I used to use class pass and their interface was much easier to use. I’m happy to pay full price for fitness classes, but you need to make them easier to find.

by Ireeeeeeeeeeeeene

It’s pretty easy to book something if you already know the business you are looking for.
However, I think it’s really hard to find new classes. For instance, if I’m looking for a “belly dance” class, the results range from barre, dance, to even a weight training class. Some of the results don’t even have any of the words I searched for in there. The results don’t really make any sense. This isn’t helpful because now I still have to comb through all of the results to find what I’m actually looking for.
The second issue is that not all of the fitness category filters are available. A lot of the classes I’m interested in are labeled “aerial” or even “other” and I’d like to find more classes in those categories, but they’re both missing in the filters.

by Hyedjksa

Mindbody looks great and is easy to use. Registering for classes at my gym was easy. I don’t know how it functions for other gyms. I downloaded it hoping that logging in my 3 children into Burn Boot Camp child-watch would be easier than trying to use the non-mobile web browser from my phone. Unfortunately, I’ll still have to do the annoying process of zooming in and out on the browser. I have to go through that same process four times to get us each logged in. Because in Mindbody you can only press the “book” button once it leaves my two other children unable to attend.
There needs to be a drop down menu so a number can be chosen. Same with the web browser. It doesn’t bother me that I have to zoom in and out. The biggest issue is I have to go through an annoying process 4 times, every single day. I’m a busy mom I don’t have time to sit and mess with that.
I think the real issue is that the developer didn’t develop Mindbody to be used in the way my gym intended for child care sign up to function. It would be nice if the two of them could figure it out though. I know a lot of gyms have child care. Surely this is a function that all gyms, using Mindbody would benefit from.

by Tdennis007

Mindbody will sometimes send a notification about a unique class. That’s great but good luck finding the class. When you click on the notification it just takes you to the main app page not the class/event that you had a notification about. The search function is really poor, made even worse in the covid-19 era where you have to know a city. For example I just got a notification about a core40 class in Costa Rica. Good luck finding that using the search function which is marginal at best for finding classes in a new area when you are traveling during a normal situation.

Mindbody works well to book classes where you have a pass. Occasionally your classes disappear from your calendar but opening Mindbody will put them back. Sometimes you get two events for booked classes in your calendar for no reason.

A downside of being a long time user is that any classes you have taken at now closed studios get removed from “your activity” so it’s hard to keep a goal when they arbitrarily remove classes from the counter.

by Bdzmdj

Great to see options and all the times available.

Well now that I’m more aware and have been to my first session, I will down grade my review. The options and time available are great, but I don’t really like the fact that the workers in there do not look or ask to help people at all. I felt uncomfortable and judged anytime I had a question. And thus with the work out, there was one or more areas to ask questions. So if I am injured and need a different way to preform there’s no time or space to ask because there was no workers walking around to see with the customers. And there was no time to ask questions. I also had work right after, this needed a shower and bathroom to get ready after my earliest morning workout, and the business does not offer that, so I had to go all the way home to do that and was speeding, driving to work. I feel as if the company would do better if it improved on all these areas. I will try to go again to see if I feel different, but this is my first take on my experience.

by Ghibellina

I’ve had Mindbody a while and it’s great to have everything pulled together in one place. However, there are several really problematic glitches that significantly affect usability. When searching for classes, if I click on Favorites (bottom) and then Classes (top), and try to view any day other than the current date, Mindbody freeze 100% of the time. There are workarounds (use the search feature instead & filter by favorites) but would be really nice if the first method worked. Other issues are in Profile & then Passes, my first pass is listed thousands and thousands of times in a never-ending loop when I scroll down, so I can never see my other passes. Finally, the settings gear icon at the top in Profile is covered by a banner with my name in it. You can literally never access settings. For all of these reasons, I often just use the mobile site.

by LuvF1

I am coming back to update my review. I had a ton of trouble with Mindbody and came to review out of frustration. The creator did reply mentioning they had some trouble that day but all was fixed now. And yes I can log in now, and all seems ok, BUT I am still having an issue when changing days.

I was just in my gyms schedule trying to switch days to see the different classes and it got stuck on the one schedule. Like I was on April 23rd and went to view classes for the week and when I hit the 24th 25th etc the calendar did not change, it kept the data for the 23rd. It has happened to me many times. I have to close down Mindbody and restart. But once it kept doing it over and over so I gave up.

Hopefully the developer can find out why it is doing this to me. I have an iPhone 6plus with latest IOS.

by Nick Beadman

Update: it appears that 5.0.2 has fixed my calendar syncing issues. Here is the original review just in case others find it useful.

Thankfully the 5.0.1 update fixed the issue where it was impossible to get past the intro screen. Now I am having an issue with adding classes to the calendar. I use the application to book a squash court and once it is added to my calendar, I change the title so I know who I am playing. Now, even though I am adding to the calendar for an individual time, the application replaces my changed appointments with the defaults for all of the sessions booked with Mindbody . Going back ot the old version for now, hopefully this app with fix it.

by Surracha

Mindbody does pretty much every single thing I could ask of an exploratory fitness app. I love that any class I add gets automatically added to my calendar, makes keeping fitness a regular thing very easy!
I do have some places of improvement now that I’ve been using it for close to two years now and in different states in the US. As different studios have different membership programs and websites to which you can purchase classes, those things do not always reflect in the this app app. Additionally, duplicates of class packs I’ve purchased often show up in my account making me think I was double charged (I never actually have been) or had an extra class to use when I didn’t. In the reverse, I have bought memberships and classes via my studios website that do not show up in the this app app.

Like I said, as a beginner to Mindbody it’s perfect, but as a regular there a few places for improvements

by So Cool! Love The App

It didn’t take long (after gyms reopened) for me to remember why I love coming to the KFS class at 301Strong. It’s 45 minutes of incredible guided instruction, where you learn to push yourself to your limits. We use different muscle groups each day so by the end of the week, you’ve had a full body workout with conditioning.

I think my favorite part about the class is that I don’t have to think about what exercise I will
do. The workouts are pre-planned for us and the trainers do a great job with demonstrating technique....so all my energy goes into challenging myself with the weight I’m using, and focusing on my form.

Unlike some classes I have attended at other gyms… We don’t repeat the same workouts or movements, so it never gets boring and always feels fresh. The trainers at 301Strong are consistently talking with you to ensure your safety and to help you get the most out of the time you are there.

Couldn’t ask for a better place to get my sweat on!

by DamianXdisaster

I recently became a member at a pool that uses this app, which makes scheduling lane time and personal training sessions a breeze. I then used Mindbody to discover a masters swim team to join, along with amazing spas and massage therapists for when I feel like pampering myself. The best part is that I can easily keep track of all of my daily appointments by exporting them automatically to my phone calendar- I usually have about 4 sessions scheduled a day so this makes organizing around my work schedule a breeze.

This is by far the most-used app on my phone and looking forward to my next new obsession that I find through Mindbody !

by Methere58

Mindbody is do easy to use, and useful!! Love it! I’ve really gotten into yoga and it’s become such a huge part of my life. The this app App makes it so easy for me to enjoy my favorite new “hobby” — way of life? I’ve never not been able to do what I wanted to do, and do it easily! It’s totally intuitive to use, and you can do everything!!: browse schedules, research types of classes, read reviews, book and buy classes, cancel easily if necessary, purchase and use passes, packs, and packages — even research your visit history and what classes and teachers you’ve had. It’s all a smooth, seamless experience. Remarkable! Thanks!

by Expressions81

Ultra Body Sculpt is amazing! The staff makes me feel like I can achieve any goals while on my weight loss journey. They’ve provided me the knowledge base that I think is imperative to not only losing weight but a healthier lifestyle, by keeping the information simple. I’ve only had two sessions and I have seen immediate results each time. Mind you, my results are not just evidence of the machine that is used but they are a combination of following the plan that was set for me and the 90 minute treatments. Prior to learning about this treatment I was considering a tummy tuck, but to be honest I wouldn’t dare to do something so evasive that would require months to fully recover knowing the ultrasonic lipo is available and at a more affordable rate.

by Mcchackett

I had been “doing” yoga for 20 years—grabbing classes, watching videos, reading books here and there. But when I approached SPY with the commitment to deepen my practice, I found the perfect place for me to grow. Every teacher at SPY is outstanding—knowledgeable and present—and is skilled at leading classes with participants from every level. I love the community that the SPY teacher’s have created. Everyone is welcome. The Baptiste Approach is accessible and only requires we yogis be a YES to whatever we need during our practice on the mat. I never thought I could do Hot Yoga. Now I can’t imagine living a week without it. I can’t recommend SPY enough. There is something for everyone. And if you’re looking to “BE” more, than “do” more SPY is the place for you. Namaste.

by Suzannah Troy

My body mind so damaged from a violent assault and Mindbody lets me know the closest classes to focus on healing! Thank you! Great app! I found East River Pilates through discount promo via Mindbody and it turns out ER Pilates exceptional w/ Australian physical therapists that also do private classes too. When I started w/ ER via promo I had bad posture, terrible pains in my body -- I still have the pain but now I can move my left arm better, get out of bed and chairs better... I have to keep working hard to support my joins w/ torn tendons etc... strengthen weak muscle groups from trauma but East River has given me knowledge and support.

I would never have tried East River Pilates without Mindbody and those cool promos they were on and the great way it's so easy to find classes. Thanks and gratitude!

For the worst in customer service Google Dr Fagelman assault.

by Yoga Jean

I have been in search for a studio that offers flexible hours & classes of different levels from novice to expert. I am a true novice and I knew after 5 days into an introductory offer, I found a home. The instructors are professional, and their knowledge of the body, mind and spiritual connections are second to none. They weave the breathing techniques, instructional poses and the physiology simultaneously.
So far I experienced 3 different instructors. Margo in particular reads a quote and paces her direction in a clear, articulate calming voice and in a way thats not intimidating. She encourages us and pushes our limits at the same time. Proudly I have had 21 classes and no 2 have been remotely the same. Any concerns or anxiety that you bring to the class are left at the door. I guarantee that your body, mind and spirit are significantly relaxed and improved before you exit the studio. Cannot wait for my next class.
Sincerely
Jean Marie

by Whatnicknamesareleftavailable

Mindbody over all is very good and makes scheduling classes quite simple and seamless generally. Also, so many studios use it, so you can maintain one account and one app across many studios and locations which is great.

Only suggestion—I wish it were integrated to the apple health app. This could be voluntary, as some may not want their data shared. However, given that the apple app tracks my other activity automatically including my steps, I would like to be able to reference it for a fuller picture of my activity including my yoga classes booked through mind body. Perhaps it’s not, but I assume this could be a simple update, given that your mind body schedule can already sync with the apple calendar.

by Shickmann

i have now had SEVERAL insta-chat conversations with various “mind body” employees and i am so defeated! i have tried over and over and over again to explain the issue and no one seems to understand. I would just like to be able to look at the mind body app, for my gym, and plan a week of workouts. I don’t want to sign up for any classes or do anything crazy. i JUST want to look ahead a few days and scroll all of the upcoming class options. Mindbody WONT LET ME AND NEVER HAS AND IT IS SOOOOO FRUSTRATING. It glitches and very single time I want to look a day or 2 or 3 ahead. It will say “no classes available” when I know there are! Or even worse, it will show only up to 8am and no later, when i know there are classes until 10pm! Arrrrgghhhhh! so frustrating when al i want to do is LOOK at upcoming classes at my gym and plan my week out. PLEASE PLEASE I BEG YOU, fix this! i don’t think i can handle another hour going back and forth on your insta-chat feature where no one helps me, solves the problem, follows up with me or understands the simplicity of what i am referring to. (i have an updated iphone7 plus and have several people at my gym who also have iphones complain of this very same issue — PLEASE FIX!!!!! would be sooo awesome!

by Christofer Williams

What a mess of an app.

The concept is fine, but I won't be using Mindbody because:

1) these colors are hideously bright and clash with each other enough to make reading difficult. They give me a headache when I try to use Mindbody for more than a few seconds.

2) What's with all the wasted white space? It's pointless to view a schedule when you can only see a few classes at a time and the whole screen is wasted with enormous and pointless icons. More functionality. Less attempt at being cool.

3) It bugs you CONSTANTLY for feedback. Honestly, it asked me to rate it within a minute of having installed it. I clicked "later". Later turned out to be five minutes later. I'm now rating it after having been asked to rate it three times.

4) It also bugs you constantly to make suggestions. I had difficulty even booking a class at my regular yoga place because it kept trying to recommend other studios to me. I'm not sure my home yoga studio will be thrilled to hear that.

Additionally, this requires you to create a login in addition to the one you use on the website already. It's a minor inconvenience, but it proved indicative of their overall inability to construct a quality app.

by AwesomeAcai

I love Mindbody and get so excited whenever I see my studio, spa, anything on it because it really makes scheduling super easy. My one suggestion for improvement, I wish there was a jump feature up top that allows you to skip to your desired day. Classes at my pole studio get booked weeks in advance so it’d be nice to go straight to two weeks out instead of scrolling through 14 days. Also, whenever I make an actual booking it brings you back to today. So this means that if I’m trying to book few classes few weeks out I’m wasting a lot of time just scrolling.
Other than that just great. Nice interface and very intuitive.

by Suespirit

I have used Mindbody for years in my hometown of New York and also in cities all over the country. I love taking classes in different places, particularly yoga classes and Mindbody is the way that I find my way to the best studios in each town. For me this is a must have app. Can't figure out how I do without it. Very user-friendly. Easy to navigate. Easy to make reservations as well.
And I am also yoga teacher and this is Mindbody that my studio uses to keep track of his teachers, and classes and who is teaching what class so Mindbody is also how I get paid!
So all in all Mindbody works well on all sides

by M. Tenenbaum

I’ve been a member since it opened in 2017 and I love going for regular workouts. They are offered at various times of the day for your convenience and it’s been a transformative experience! I have improved strength, muscle tone, and stamina which helps me in every aspect of my life! Barre Boutique is always spotless, well run, with a friendly clientele making this the perfect fitness establishment for me! Jeanine and her staff specialize in accommodating all fitness levels and motivating everyone! Jeanine is so upbeat and vivacious, she even breaks out into song and dance on a regular basis! She’s one of a kind! Way to go, Jeanine!