Citi Bike Miami Reviews

by ESU24 Bello

95% of screens in CitiBikeMiami fail on server errors after about a 15-second timeout. I paid for a monthly subscription I can’t even use because requests to release bikes consistently fail on server errors. Sometimes the network randomly succeed- again about 5% of the time- and by the time you can release a bike, you’ll have been standing there waiting for flaky network requests along the way for at least 5-10 minutes.

In the rare moments when CitiBikeMiami physically works, the UI is slow and confusing. The user and bike station pins look nearly identical, making it visually impossible to tell which station is closest to you.

Apple, PLEASE yank this thing!!

by CAQmd

Update April 2014: crashes when opening map section. I reinstalled CitiBikeMiami but no fix.

Older review
As a long-term Miami Beach resident, I love the DecoBike system. The Deco Bikes app is a great complement, particularly after updating to v1.1.

Its geolocation engine is now fixed so it finds me and gives me the nearest bike stations and how many bikes are available.

The method of locating a station, by opening a Google Map page, and adding it as a favorite is a bit convoluted but now works.

The "How to use DecoBike" section could have more substance and a link to the full DecoBike website is now at the Info/About DecoBike section. The embedded DecoBike video it referred to in version 1.0 is now viewed as well via a link within the Info/About DecoBike section.

All in all, a major improvement over first version.

by Jason|nosaj

CitiBikeMiami constantly crashes on my iPhone 5/OS 7 when I try to view it in map mode (the list mode is basically worthless). I don't understand how an update hasn't been released since March of 2011. As a Miami Beach resident member, I'm quite disappointed that nothing has been done to fix this. C'mon guys. I know this is Miami but 3 years is late even for these parts!

by Redszen

Rented bikes today in Miami South Beach. I was having trouble with my bike after I downloaded CitiBikeMiami and put in my credit card information. I couldn’t get the bike out of the holder. CitiBikeMiami is giving me an error message. It happened like two or three times. So then my boyfriend used his credit card and got the bike and was able to pull it out for me. But they are charged me on my credit card as if I used it. All of this happened in the course of five minutes. It would be virtually impossible for me to have use that bike for two hours and then the same bike at the same time charge on my boyfriends cardI sent them two emails and no response

by Kingly Decay

Finding the nearest location in Radius tab doesn't work and the map tab still crashes. I needed it very badly a couple of times now and it never came through for me. I'm deleting CitiBikeMiami rather than keeping it in hopes of it being updated because I just can't take the chance of relying on it again and going through what I've gone through already.

by Woodfootball

they stole money from my account by over charging me $25, service is impossible to cancel, cant even login on browser to close out account. whoever made this clearly hates their customers. also the bikes are probably the worst things to ever be created, might as well chain weights to your legs and drag those around because that will
be about as efficient as riding one of these garbage bikes.

by DJ Alan Epps

When you update an app and make it worse 🤦🏻‍♂️ Absolute garbage. Station are not reporting properly. Current station 169 reports 2 bikes available and 14 open docks. Has 16 bikes and 0 open docks. I have been having this problem continuously and is causing me lots of inconveniences. Bumped into one of my friends earlier who was late to work due to CitiBikeMiami misreporting bike availability. This CitiBike system continues to confound me with its gross mismanagement and inability to do almost anything right.

by Insta_man

I ignored the reviews thinking that it couldn’t be that bad. I tried renting a bike and the thing was broken and couldn’t petal, I went ahead and put it back and they went ahead and charged me a late fee later that day.

And just to add the cherry on top they said said it was the customers responsibility to inspect the condition of the bike??? How am supposed to know the bike can’t petal when it’s locked in place.

by Dan563

Went over reservation by only 3 mins and was charged for an extra 30. Don’t use CitiBikeMiami unless you need to, and watch out for late fees!

by Wes Heathcock

Buggy app— not able to setup my monthly offer as a resident- it crashes every time I try and sign up. 1* since it literally does not work.

by Jay305fly

Been member for half a year. The bikes are not maintained. Half the time I get a server error. I use this Ike to get to work and have to call Uber and be late half the time because the bikes won’t release. Miami… you can do better

by BB Shoot

The city should make citibike Miami step up and fix these issues. I don’t know where to start.

CitiBikeMiami won’t let me sign up
I use a credit card manually each time which takes several tries to release a bike.
The bikes are not maintained, flat tires

To top it off there are not many bikes available. And please keep in mind I am not a newbie to citibike I live in NYC and citibike is amazing. Unfortunately citibike Miami is horrible, avoid if possible.

by Lev Bialik

It fails to locate my device and won’t let me unlock bike even though I’m standing right beside it. It fails to unlock bikes as well and sometimes doesn’t show all the bikes in a rack. (Although the latter could be a rack issue.) Also, it won’t let me report out of order bikes or racks.

by Frustrated With Iwatch

I just decided to add my card and subscribe to a membership since I will be living in Miami for rest of 2022. However when I click on membership, it crashes. Nothing I can do. I see you updated CitiBikeMiami yesterday, can you please check? I heard there were issues with app from friends, and I can confirm.

by Big_JayOEL

Was unable to even get a bike out of the rack. Stopped trying after 4 attempts, but was charged for 4 different rentals anyways. Now having to deal with customer service to get a refund, even though I called right after it happened and they said I would not be charged. If it’s not a scam, it’s pretty close to it. Total waste of my life.

by Blissed Out In Miami

CitiBikeMiami has a list of dock locations that you need to scroll through. It also has a blank map - So it's not really helpful to find a nearby docking location. CitiBikeMiami needs a map that shows where the docking stations are and it needs to pinpoint where you are so you can find the nearest docking station.

by Eric Kigathi

CitiBikeMiami works well in helping locate the bike stations.

It would be a lot more useful if it allowed users to unlock & pay for their bikes, notified you when your rental was about to end and let you know if the station had no bikes or no empty slots.

Keep up the good work!

by Myraygun

you people are stupid who are making Bad comments it just needs to be updated and the reason I'm saying this
Is because my
Cousin made this

by Bonydiaz

App makes it very easy to check out a bike and ride. Makes getting around the city very convenient.

by OMLITZYAGAL

How nice

by A+ Shopper

I love that we have the deco bikes it is a great service. The problem
Is that CitiBikeMiami is not accurate at all as to how many bikes are at a station. It will say there are 5 when actually there
are none it has happen to me many times. This completely defeats the purpose of CitiBikeMiami.

by Rossihoney

A blank map? No geolocation, just assume my location Is in the center of the screen??
No stations shown? As a visitor of Miami how can I be familiar with the streets? "Simply put the street name and we tell you the closest station"... thank you... I can't put in an address so the closest station to my cross street is miles away.
Clearly incompetent programmers

by ZekeJDS88

I’m in an endless cycle of trying to log in but can’t log in but can’t reset my password then can’t. Error errror error errorrrrrrr.

by Appuser99

Please fix the crashing bug ASAP, useless otherwise

by DRGII

Was working for a few days and was good...showed how many bikes were @ each station and if there were spits available to dock etc...but now each time it's opened it crashes after staying on the initial screen...VERY FRUSTRATING. I just uninstalled it, needs work Deco Team!

by Freyamur15

It’s almost 2020 and CitiBikeMiami works like it was created in 2010! When I want to see the number of bikes or docks for a certain station, pressing on the location flag brings it up for a second then it goes away. It’s like playing whack-a-mole trying to get information. Today for the first time I looked to see available bikes and the screen is blank. There’s nothing. CitiBikeMiami is useless. You can’t use it to sign up for a monthly subscription or to check out a bike. There’s no point to CitiBikeMiami. Luckily I found another citibike miami app that, from what I can tell, works perfectly! I’m deleting this one because clearly no one is maintaining it.

by Phil_Lippov

The map had not existing stations. It took us a long time to find one. After all I gave up and used google map. Because of that I lost money because we charged LATE CHECKOUT FEE.
The map is difficult to move/zoom. It glitches a lot

by Sareps

Since the last update, the map is really buggy. Select a station and the map recentres and only briefly shows the status of the station. Please fix this.