Contact myChevrolet Support

by Ewm2

The vehicle status screen is now just a white page - won’t display status of anything. The menu from the top right just shows a black page with a close button. Hopefully the electronic functions in my new Tahoe got a better look from QA than this app which is complete crap. Update 4/13: after deleting/reloading the app it worked for a couple days. Now it’s back to totally broken. The developer responses are laughable. Like, “Oh no, what’s not working...” Really? There’s a couple hundred reviews, most 1 star, in the last 3 days describing what’s not working. But to some it up, pretty much EVERYTHING is not working. Lastly, as the Director of Software Development & Integration for a $4B company, I can say this is a complete catastrophe. The whole QA team should be fired. Whoever was the architect that came up with a design that requires the user to delete and reinstall the app should join the QA team in the unemployment line. There’s no excuse for that in today’s world. Netflix can run 2,000 plus updates a day and the users don’t even know it happened but GM can’t update a phone app.
5/1 Update: app is still terrible. The only way I can make it work is to delete it and reinstall it and then only some things work. Here’s the worst part. I got a message asking me to email info. I did complete with screenshots of the problems. That was about two weeks ago. Haven’t heard anything back probably because it’s all lip service; they don’t really care.

by DannySkarka

This app continues to be a mess. Twice now I have been contacted the developers for feedback. Both times, my replies have gone through OnStar who never reply. The latest crazy is the app will display “see vehicle for status” in “charging status”. I thought that was the whole point of the app. The rest of my review below remains pertinent. There have been no fixes and OnStar continues to
prevent any contact with the developers. >>>> But if there was just one fix that could be t
made, it would be the “keep signed in” feature. Every time I open the app, it’s either logged itself out, it’s a dark screen or I need to log out and back in again to get it to work. Even logged in, when connected to car play, it asks me to log in, even though I am, requiring g me to log out and log in. I’m note sure who the vendor is for this app but they really like to bypass the QA step before they publish. ———— Version 5.0.0 has issues. I don’t recommend upgrading. The app will work well but over time, a few hours, it starts to fail. Tapping the energy menu will force the app to quit. Menu items disappear. App is not recognized by CarPlay, it asks you to login even if you already are. After a few hours the app will quit at launch making it unusable. I’ve come to this conclusion after re-downloading the app four times. In each case the timeline is identical. iOS 14.4.1 on iPhone XS

by BBarton777

There was absolutely nothing wrong with the old version of this app. You tap a button and it works. This new app needs to go. Now instead of just tapping the button, you now have to hold the buttons to unlock and lock your vehicle. If you don’t hold it long mouth it won’t do anything. And you have to literally lift your finger to see wether or not you held it long enough which makes you have to start over. Update this. A tap is sufficient enough to start, unlock, or POV your vehicle. If there’s an emergency or if someone is after you in a parking lot the last thing you Amy to do is hold a button and wait to find out if your going to get mugged or if your car is Going to open in time for you to get into it and lock it. Please update this issue it could save someone’s life and it’s really annoying when it’s no an emergency. Ppl are paying good money To have this app expecting it to be easy to use and be somewhat quick on the button activation on the app. It does take time to send the signal but still sending it should be easier. The old version was awesome as this one is other than the button operation. I would give 5 stars if fixed for sure!
—owner of a 2020 Chevy Silverado 5.3V8 4x4//