myChevrolet Reviews

by Jankplus

I’ve been using myChevrolet, and a related OnStar app, since I bought my Chevy in 2017. For five years it’s been immensely useful to be able to check the charging status of my EV remotely, especially in situations where I was paying for parking or for charging. Last week I found that the new update seems to have locked these features behind a paywall. Honestly the new design is confusing - if they’re trying to entice me to subscribe to some OnStar plan, they’re not making it very clear. But judging from myChevrolet ’s clumsy phrasing and other reactions to the upgrade I’ve found online, my best guess is that this is not a bug but an intentional (and intentionally obscured) shift from freely offering these features to requiring a paid subscription. Really all this means is myChevrolet ’s become useless to me, and the Chevrolet brand has lost a little more of its appeal. I intend to hold out for one more app update in case this is truly just bad design/programming and not a cynical ploy to squeeze money out of a captive customer audience, but after that I’ll just delete myChevrolet and do without. But it’s extremely disappointing.

by Wvjyfbtrbhyvhschyvbtgbyfv

A year later and the Apple Watch app is still useless…

Looks like my honest review with updates after each update was removed. No wonder myChevrolet is rated so high. The negative reviews are deleted myChevrolet is still flawed and the Apple Watch app is still useless. The latest update has resulted in a blank screen on my phone Here’s how I get my app to work temporarily. Sign out then back in. myChevrolet will work for a day or so before going back to blank screens. Rinse and repeat. Still haven’t figured out a combination that will make the Apple Watch app useable until onstar fires the high school programming class and gets real programmers to fix myChevrolet . Update: glad to see that trying to use the Apple Watch app STILL causes the iPhone app to stop working Update: now that winter is over remote start finally works again. Glad I paid all that money for something that was useless when it was actually needed. Update: It’s the gift that keeps on giving. The unlock button is grayed out and the lock button is gold. Neither one will do anything now. I’m glad I’m not depending on myChevrolet to get into my vehicle

by Ewm2

The vehicle status screen is now just a white page - won’t display status of anything. The menu from the top right just shows a black page with a close button. Hopefully the electronic functions in my new Tahoe got a better look from QA than myChevrolet which is complete crap. Update 4/13: after deleting/reloading myChevrolet it worked for a couple days. Now it’s back to totally broken. The developer responses are laughable. Like, “Oh no, what’s not working...” Really? There’s a couple hundred reviews, most 1 star, in the last 3 days describing what’s not working. But to some it up, pretty much EVERYTHING is not working. Lastly, as the Director of Software Development & Integration for a $4B company, I can say this is a complete catastrophe. The whole QA team should be fired. Whoever was the architect that came up with a design that requires the user to delete and reinstall myChevrolet should join the QA team in the unemployment line. There’s no excuse for that in today’s world. Netflix can run 2,000 plus updates a day and the users don’t even know it happened but GM can’t update a phone app.
5/1 Update: app is still terrible. The only way I can make it work is to delete it and reinstall it and then only some things work. Here’s the worst part. I got a message asking me to email info. I did complete with screenshots of the problems. That was about two weeks ago. Haven’t heard anything back probably because it’s all lip service; they don’t really care.

by DannySkarka

myChevrolet continues to be a mess. Twice now I have been contacted the developers for feedback. Both times, my replies have gone through OnStar who never reply. The latest crazy is myChevrolet will display “see vehicle for status” in “charging status”. I thought that was the whole point of myChevrolet . The rest of my review below remains pertinent. There have been no fixes and OnStar continues to
prevent any contact with the developers. >>>> But if there was just one fix that could be t
made, it would be the “keep signed in” feature. Every time I open myChevrolet , it’s either logged itself out, it’s a dark screen or I need to log out and back in again to get it to work. Even logged in, when connected to car play, it asks me to log in, even though I am, requiring g me to log out and log in. I’m note sure who the vendor is for myChevrolet but they really like to bypass the QA step before they publish. ———— Version 5.0.0 has issues. I don’t recommend upgrading. myChevrolet will work well but over time, a few hours, it starts to fail. Tapping the energy menu will force myChevrolet to quit. Menu items disappear. App is not recognized by CarPlay, it asks you to login even if you already are. After a few hours myChevrolet will quit at launch making it unusable. I’ve come to this conclusion after re-downloading myChevrolet four times. In each case the timeline is identical. iOS 14.4.1 on iPhone XS

by BBarton777

There was absolutely nothing wrong with the old version of myChevrolet. You tap a button and it works. This new app needs to go. Now instead of just tapping the button, you now have to hold the buttons to unlock and lock your vehicle. If you don’t hold it long mouth it won’t do anything. And you have to literally lift your finger to see wether or not you held it long enough which makes you have to start over. Update this. A tap is sufficient enough to start, unlock, or POV your vehicle. If there’s an emergency or if someone is after you in a parking lot the last thing you Amy to do is hold a button and wait to find out if your going to get mugged or if your car is Going to open in time for you to get into it and lock it. Please update this issue it could save someone’s life and it’s really annoying when it’s no an emergency. Ppl are paying good money To have myChevrolet expecting it to be easy to use and be somewhat quick on the button activation on myChevrolet . It does take time to send the signal but still sending it should be easier. The old version was awesome as this one is other than the button operation. I would give 5 stars if fixed for sure!
—owner of a 2020 Chevy Silverado 5.3V8 4x4//

by Heimatmelodie

Chevy regressed to bend to idiots that apparently “accidentally” remotely started their vehicles. How that was a problem, IDK, but they say that the press and hold function was added as a “safety” function because of feedback that people were accidentally starting or unlocking their vehicles. How that’s possible is beyond me. You needed to open myChevrolet , enter a pin or face scan, then go to the remote screen. The new “update” requires so much, and makes you press and hold, it’s useless for someone with full hands, which was why someone wanted to use it in the past. Every review on here cites how “feedback” prompted the update, yet all I see are complaints that they “solved” a problem that didn’t exist. Moreover, there are no florid reviews from grateful customers who had armies of uselessly idling engines. It’s yet again how manufacturers are shoving one-size-fits-all down consumers’ throats and they don’t really care about what your feedback is, or what you really want. Just like 2x15 minutes is the max time it will remote start,(and living in the northern plains in winter, that’s totally inadequate) they don’t trust you to control your own equipment.

by Bout2PutThisChevy2TheLevee

I pay about $14 a month for myChevrolet and it rarely works. I always get logged out and it says, “unable to receive account details.” When myChevrolet does work and allows me to log in it crashes constantly. With the recent UI upgrade I expected good things. When I hold down the button to start my car myChevrolet just crashes. It takes several minutes to view my vehicle diagnostics. It’s so infuriating.

I’ve tried closing myChevrolet and reinstalling, but there is always a new issue. I used to pay a little extra to have my car be a mobile hotspot, but it takes so long for the WiFi to start. When I get in my car I have to sit for about 3 or so minutes before my phone is able to connect to stable internet. Speed varies from 3 mbps to 20mbps. So it’s basic at best.

Whenever I reach out to customer support it boils down to: “Lol, just turn it off and turn it back on!” Or “Oh wow, we will send a stronger signal to your car!” Neither of these work. Clearly there is an issue on their end. Something is not working, but since it does work for a certain percentage of people they aren’t addressing the issues.

by S. ATX

Sounds nice, until I have to use it. I especially wanted the Watch app to work because it would be convenient. I remote start my vehicle often because I don’t like to run it cold. If I take the watch off, and randomly even when I don’t, I have to log into the phone app all over again for the watch app to work. Here’s how it goes. I’m already logged into phone app. I try to use watch app and it tells me I have to login to phone app and select a vehicle. I open the phone app (where I am already logged in) and it loads to a blank dark screen. I have to force close the phone app and launch it again. Then, I now have to log out of the phone app and log back in. Then I have to enter my pin and ask it to save it for use with Face ID (which had already been set before). Now, I can start my car with the watch app. OR, I can just go straight to the phone app and remote start my car in one click. NOTE: I have tried uninstalling both and reinstalling both more than once. At one time it appeared to resolve the issue but that was short lived. I have set all the necessary setting in watch and phone to save my login/pin etc as well. :(

by Theethanberg

The original My Chevrolet app was better. This one it’s very, very slow. It has to stop and think (run API calls) for everything, even if it has nothing to do with communicating with the vehicle. It’s workable, though. The dapple Watch is useless though. There are at least fifty other reviews complaining about this over the past two years and the developers clearly don’t care. Almost every single time I try to use it, it tells me I need to sign back in with my phone and select a vehicle. That’s wrong because the phone is still signed in and the Watch app itself lets you select a vehicle. But when you try, the phone app only loads a blank white screen. You then have to force-close the phone app, re-open it, sign back in, and then try the Watch again. What’s the point if I still have to pull my phone out every time? Plus, when the Watch app finally loads, it only sends the command to the vehicle maybe once every ten tries. The orange icon appears to show its trying, but nothing ever happens. I don’t mean to be insulting, but I would think a multi billion dollar company could hire better app developers.

by Leebythesea

myChevrolet is incredible on the phone. It far exceeds another very reputable automobile manufacturer’s attempt at the technology. Specifically, the data on my 2018 vehicle systems including servicing interval status, tire pressure status and recall issues is useful. The remote start and remote locking and unlocking are excellent features on myChevrolet that really should be available on all significant brands (although it is not).

Sadly the Apple Watch technology is, by comparison, in its infancy. A fun feature would be to talk to the watch to remote start or at least unlock the truck. But even pushing the virtual buttons rarely enables the function attempted. Specifically, locking or unlocking give a yellow indicator that seem to show the system is trying but it may lock/unlock one time out of 20, regardless of WiFi status or tethered phone proximity or status. I only keep the watch app on the watch in hopes that it may one day be as reliable as the phone app.

If there was a way to rate the apps separately, I’d rate the phone app a solid 5 stars; the watch app 1 or 2. Hence my rating here. I look forward to significant improvements going forward!

by Mr. Not Haapy

It had worked occasionally yet very slowly. My use was primarily to remote start (e.g. it is 1 degree f today). I have deleted and reinstalled it before to try to get it to perform (when it did work it usually could not locate my vehicle even when I was standing next to it trying to unlock). So, a few days ago I again deleted and reinstalled. It recognized my Colorado and Cruze yet was devoid of any information, even mileage. This is a new scenario and it is worthless. I am putting new batteries in my hand fob and checking out the Ranger (after a lifetime of Chevys). Update: I once again deleted and reinstalled, this time my info was back as well as the e-fob, I tried to start it and it surprisingly worked. I’m sticking with a 1 star as this is the most frustrating app I have used. Let’s see if it works tomorrow as it will be below 0 temp. Update: I went up to 3 stars. My last delete and reinstall seemed to work. It’s been a week since my last time so we’ll see how it goes, it has been working consistently now.

by Tim-steel

I solely use the Bluetooth Keypass feature on my Bolt. It’s useful for when I’m close to the car but can’t see it (me in the house with the car in the driveway) to get confirmation that the doors locked or pre-conditioning actually triggered, or to check charge progress.

Older versions of myChevrolet didn’t have the login screen when you open myChevrolet , but the latest versions do. It now takes considerably longer to get to the key fob commands than before. It would be great to go back to not having to skip the login each time I open myChevrolet . Also, on iOS 13.4, I have the issue where I open myChevrolet and it goes to a blank white screen. I have to force close myChevrolet , re-open, and then it lets me in. I then have to tap login and skip login to get to the Keypass features. Both issues appeared with myChevrolet update.

Also, it would be amazing to have integration with Apple CarPlay’s EV routing feature, where the navigation gets range data from the car and automatically routes through charging stops as needed. This would put the Bolt on a much closer level to Tesla’s in-car navigation.

by Ryan653

I still have an open case with OnStar to address the problem. That was early January, I was told three days snd someone would contact me. Still no luck. myChevrolet constantly logs itself out. It worked fine on my iPhone 11 but my 12’s longest log on has been less than 48 hours. I attempt to open on my series 3 watch, it says I must log in on phone, I open app on phone and it’s just a white screen. I have to close it and log in again. I have deleted and reinstall multiple times. I have changed the stay signed in setting multiple times hoping to fix it. Nothing works. Now it has become so frequent that I have to log back in almost each time I use myChevrolet making it almost useless. Someone please help 2020 Chevrolet Silverado, iPhone 12, I watch series 3.

UPDATE: do not bother calling onstar about the issue. The staff emailing seemed to want to help but when told to call in to further troubleshoot I was met with an employee who was condescending and not willing to help. Her only response was it isn’t our system it’s your equipment.

by Wtrskiiercj7

I haven’t had any issues with myChevrolet and I use it literally everyday. As a Bolt owner, myChevrolet allows Preconditioning (similar to remote start) and access to charging options.

One thing missing from the charging options is the ability to set the maximum charge state and to change from “Immediate” to “Departure” and set times to charge based on utility costs. It would be nice to be able change the maximum state of charge from myChevrolet (e.g. set the maximum SOC from 75% to 100%). It would also be useful to be able to not only change the charge mode from “Immediate” to “Departure” or “Departure and rate” but also to set the departure time and the times to charge based on utility rates within myChevrolet . Currently, Bolt owners can only set the maximum SOC and time of departure from inside the vehicle via the built in display. myChevrolet does allow changing from 8amp to 12amp if you’re charging the vehicle with the supplied Level 1 charger. You can also change from immediate to departure (with or without priority charging) but that’s all that is accessible with myChevrolet .

by Burch917

Love myChevrolet but after last update the vehicle status is not updating very well.

I would like to update this review. I deleted myChevrolet and reinstalled it after I submitted the review. The reinstall went really well and all my information was reinstalled after I logged back in. myChevrolet seems to be working fine now. I got a response from GM the day after my review asking for more information. This prompt response is just one more reason why I have only bought and owned GM vehicles since 1976. It’s also why I went from 4 stars to 5 stars on my review. I currently own own a Chevy Volt and really enjoy it. My father and son also own Volts. They are very pleased as well. Just wish they were still produced. Thanks for the fast response and years of enjoyment 👍🏼

by Andy W 2016 Impala

Generally speaking, it’s a pretty good app. It’s been stable for me. Not sure why it logs me out from time to time, but I suspect there is some sort of timeout feature after so many days not opened.

I was at the GM dealership this morning, and the advisor asked if I had an extended warranty, which I have Chevy’s (v. 3rd party), and he asked if I had the information. I did not, but asked if it would be in the this app app. To my surprise, myChevrolet doesn’t have 5is information nor does it have a place for me to re odd it anywhere. (Notes field or something...).

Additionally, it would be great if myChevrolet was able to push alerts about service items. Ex. You’re approaching your 75,000 miles service level. Select it and it will tell you items which are typically serviced at that milage and have an option to schedule from the notification your service appt. Keep in mind that myChevrolet should ALSO know what items have been done prior to the 75k service in case you had them done ahead of schedule and only recommend ‘actual’ things needing done. If myChevrolet is tied into to GM and the dealerships from a service perspective, I want to be able to search my service history to see what was done when. I do have faith in my advisors to tell me truth, but I trust and verify!

by Mbaraga

The old app had more features One thing that has changed is that you can no longer see how far away your vehicle is from your current location so for instants if somebody else is driving the vehicle and they’re coming to your location you can no longer see how far away they are and what time they’ll get there another thing that has changed is you used to be able to leave a mall or an airport for some event and you could say find my vehicle and then it would give you the little arrow like Google map stuff so you can walk to where your vehicle is it also tell you the distance you are from your vehicle it no longer does that at all so that that is totally gone and there’s just so many location features like when you find my vehicle now it doesn’t even tell you the address it’s at so just good luck for that where the hell tap kind of pointlessBecause now it’s just a dot on a map with no address so good luck even trying to Uber to your freaking vehicle if you borrowed it to somebody or if you parked there at the airport or just any any reason you want to know the location of your vehicle address not showing anymore pay they took away some of those features it’s just awful now it’s almost useless it’s just a app that you use to remote start locking unlock your vehicle and other than that it’s pretty freaking pointless

by SCGay

I gave the following feedback yesterday. myChevrolet was corrected and functioning correctly today. I also received a personal email informing me the corrections had been made.
**Rating 1 yesterday / 5 today.
Thank you developers!!
———————————————————
Until today, I have been able to “Locate Vehicle” from anyplace whether I have been driving or not. That way I always new where either of them are regardless of where I am or the vehicles are. Today that function went away suddenly and my only choice is to ‘choose’ a location on a map that forces to my personal current location (phone location). For instance; my 2015 Traverse is currently located in Nashville, TN with my son. I am in Albany, GA on W Doublegate Drive. When I refresh the “Parked Location” of that vehicle it places it where I am; NOT where the vehicle is!! This is absolutely NOT what I need from myChevrolet and service! Fix it ASAP, please!

by Nolte3

I have had my 2010 Chevy Silverado brand new from day one. I’ve always used my remote link for the convenience of checking my tire pressure, oil life and maintenance. Most of all I used it to start my truck and to make sure I locked my doors on many occasions. Within the last three months my app had stopped working completely. I had no access to anything I normally checked. Come to find out after a dozen phone calls to Onstar, they changed the software and now my truck is no longer equipped to communicate with myChevrolet and can not use the remote link service. Why not keep the vehicles that can use these features on the same system and do something different for the newer vehicles. In my opinion, this is just a ploy to make you buy a new vehicle. Yes my Truck is 11 years old but it only has 80K miles and is in excellent condition. Makes me very angry to have something taken away from you that was used regularly and not be notified ahead of time.
Sincerely, Nolte

by Iluvhk

10/25 - Right after I left my last review I started getting an error message saying I didn’t have a plan & I couldn’t use any features. Right around the time I got a response from the developer myChevrolet started working again. I use myChevrolet every day to start my car and use the send navigation to vehicle feature a lot. If you are having issues try deleting it and reinstalling or logging out and pull down to refresh it when you open myChevrolet .

I have the Guidance plan that includes navigation but after the last app update the navigation option disappeared in myChevrolet . I was using the send to vehicle option just fine until the last update and considering all the people who are complaining on here that it also disappeared for them I would say it is clearly your app update that messed it up! Please fix it and I already called Onstar and all they could do is put in a ticket for the issue. Please fix your app because it worked perfectly before your last update!

by Bigwil1

Sounded great, the presentation was awesome. The reviews on here all made it sound like it was the bees knees... but then it wasn’t. I just got a second hand 2016 Chevy Volt, wonderful car regardless of the futility of getting myChevrolet working let alone finding out that Chevy/OnStar decided to change their terms and conditions apparently as of November to no longer include the “3 years on us” basic services... but wait, myChevrolet was updated in December and maybe the developers weren’t informed because when you select the “get connected” button, it presents you with the promotion for the “3 years on us”!! It even tells you some of the key features, like controlling your range extended electric vehicle’s charging features!!

Even my previous 2016 VW e-Golf included that for 3 years because someone thought that knowing your charge state without having to walk to your car was important!

So, yes, in order to use any part of myChevrolet or any feature aside from the diagnostic reports and electronic manual, you actually have to sign up and pay their outlandish rates. At least there’s no contracts! That’s a plus!

by Edejoie

Since the new update the remote commands to lock/unlock the doors has been buggy. Today, after leaving key in my jacket in the car I locked the doors using myChevrolet and went into the gym. About an hour later when I came out I launched myChevrolet to unlock the doors and it just kept spinning and spinning but the doors never opened. I closed myChevrolet and tried again but still no response. I rebooted my phone just to clear it and launched myChevrolet again. Still it would not unlock the doors. It’s now raining. I called onstar for assistance and was told that I only have the basic plan that does not cover assistance by phone to unlock my doors. However, as a one time courtesy they will unlock them for me. But that I should be warned that if this happens in the future I will not be assisted unless I upgrade the onstar package. I waited until I heard the doors unlock and then I said “regardless of whether I have a basic plan it should ALWAYS be a courtesy to unlock my doors when myChevrolet created by onstar fails to work!” The idea to hold someone hostage and pay an upgrade fee in order to be assisted when myChevrolet fails? What if a child or pet was in the car and I didn’t have a credit card on me to upgrade? Ridiculous! One thing for sure I will never purchase onstar or recommend it to anyone.

by Liking It Less..

Both the previous OnStar app and the new this app app have a truly annoying tendency to lose all the info one has previously entered after updates. We don’t need to use myChevrolet daily, but when we do it is often for an important reason, like remote start or unlocking the doors. Go to open myChevrolet , and it makes you update before using. Do the update, and all acct info has disappeared. Re-entering the user name/password is bad enough, but today I also had to re-enter the *!&#* VIN! So if I’m in a situation that feels unsafe and want to utilize myChevrolet in an emergency, I have to hope that all the login information hasn’t vaporized YET AGAIN. I should not have to add “Make sure the this app app is working and I’m still logged in” to my pre-travel list of things to do! This has been on ongoing problem with the old app and now with the new app, despite asking myChevrolet to “remember me” with each login. And yes, I had previously switched to the new app and logged in already. An app update should not lose all your login info and preferences.

by Disnaematter

I’ve had myChevrolet for my Chevy Bolt for about 4 weeks. At first I thought myChevrolet was pretty good. I love the gamification of trying to drive as efficiently as possible and receiving a score. I can also see my state of charge as well as tire pressure. I can also precondition and unlock my vehicle remotely. The frustration began about 10 days ago when I tried to use myChevrolet and as it was refreshing (which takes far too long) myChevrolet it closed. Sometimes it doesn’t stay open for more than a few seconds. This glitch makes myChevrolet almost impossible to use. If myChevrolet does stay open long to use I noticed the some of the limitations of myChevrolet . If I precondition the car I am unable to change the heating or cooling settings from myChevrolet . I also cannot change the setting on the amount of charge I want my car to have in the morning. I am left wanting much more then what is actually delivered. We desperately need a refresh of this stale app.

by Diphthong617

myChevrolet by and large does what it says. However, if you turn off location services, myChevrolet brings up modal dialogs complaining about this fact, several times, every time you try to do anything in it. It renders it borderline unusable. I’ve got to imagine this is against some Apple terms of app development, as no other app I’ve ever used has been nearly so obnoxious if a setting is disabled.

If the developers would fix this, check for the missing location services data only when the user asks for a feature that needs it, and checks only once every time the feature is requested, I think you’ll have a much more usable app.

I’m not even getting started on the questionable decision to try include advertisements in myChevrolet. I bought a compatible car, so from that angle I spent an off a lot of money for myChevrolet already. Increasingly I have to tell people that I bought the car *in spite of* OnStar.

by Capt White

I’ve had my Chevy Colorado for a year now and pay for additional On Star services. I enjoy the knowledge that if a sudden crash occurred or I spot another roadside emergency with others On Star is there as my 911 go to for help. I don’t like the upgrades to app covering tracking my vehicles location. A slow down in tracking my own vehicle on myChevrolet has occurred over the last years upgrades. If I purchase a higher plan On Stars would coordinate with law enforcement to track my vehicle not thru or with me. I used to be able to add into myChevrolet when I performed service on my truck. I used to track when I put on upgraded equipment so I had a quick reference to everything on my truck. Can’t do this anymore, disappointing! On the other hand basic unlock, sound horn, and remote other item, if installed are a plus. Over all app is good! It was better but the dealers lose money when I perform services. Use myChevrolet it’s still a good app but could be great.

by Djinmn57

Number 1: There's an app for my car! How cool is that? It doesn't really do anything yet. I just got a Bolt, and there is no correlation between what myChevrolet says and real life. In fact, I was traveling, thought "hey, it would be really cool to check on my car back home". myChevrolet told me that the car was dead, and offered to help me call roadside service. I was pretty concerned, I called OnStar and they told me I had probably left the lights on. I mentioned that a 60 kWh battery probably would be ok with the lights on for a day or two, but he said, "you'd be surprised", that it probably was indeed dead, and there was nothing that they could check to verify. When I got home it was fine, fully charged, just as I had left it. I'd really rather they didn't have features that are so blatantly misleading, but there must be some sort of intention to get it to work. This could be really cool someday.

by Bigwig8

This is a great app overall, but it still has one thing that keeps it from being a perfect application. I use it all the time to control my automatic start up open doors, etc.

The biggest drawback of this application is that you still have to put in your passcode every single time you perform an action on your Apple Watch. I understand that the passcode is necessary for all actions on the iPhone, but if your Apple Watch is already authenticated when you first Place it on your wrists, then why do you need to add an additional passcode just to turn on your car? The fact that he keeps asking for a passcode is what makes the Watch application less efficient and annoying. Why doesn’t the Apple Watch version of this application bypass The need for a passcode on myChevrolet itself?

This is why I cannot give it five stars. It’s just plain silly and redundant.

by Bill In Akron

myChevrolet works fairly well on my iPhone. I use it in conjunction with my Bolt EV, so it is nice to be able to find charge locations and get a brief description of which charge network and plug type is available. The what-if route planning is also very handy to verify what destinations are within driving range.

The navigation section of myChevrolet could some improvement. Setting the initial location and destination is not that easy, especially on a small screen. Better user prompts would help. Also strangely on a 2017 iPad, myChevrolet apparently can not auto update the parked location, though it can read vehicle status and lock/unlock doors, etc. This is a problem because the navigation feature won’t allow a route to be planned when the parked location is entered manually. Route planning does work OK on an iPone 6S where parked location is picked up automatically.

myChevrolet runs only in portrait mode and on a large screen device like an iPad is just scaled up with huge text and buttons rather than better using the available screen real estate. I really would like to see myChevrolet perform better on the iPad which would make route planning a much better user experience.

by Hrs107

After a minimal delay on obtaining the right information of myChevrolet not connecting with the car, I do have to say that the customer service was just amazing and respectful when I had doubts on what could be the problem. I will say that I’m thankful for not only myChevrolet but more to those who work in the background of Onstar, the core of great care and customer service unlike any other service provider for your safety and needs. The one feature I enjoy, their is always someone on the other side of that little blue star button on your car and on myChevrolet . Truly worth it. They not only are their to help with common issues but are always their to help you be safe and stay safe in cases of emergency. Thank you Onstar and myChevrolet for making my new Chevy experience an amazing one. Keep up the great work.

by Mz Beaded Treasures

I’m enjoying myChevrolet and it’s features. Unfortunately the remote functions randomly disappear periodically when tech support happens to not be available. After calling OnStar (Tech Department was closed) and expressing my concern myChevrolet miraculously displayed the OnStar features again but minus the remote features.

I received it as a complimentary perk so for now I won’t complain however I plan to keep the more affordable plan when the time comes time to renew, and I hope everything will function as it is designed and I am paying for it to do.

Developers: People read reviews to get a feel for the product as you know and if it’s showing a lot of negative reviews that seem to never change we save our money and do without the headache!! Great App just fix it.....

by Dave_StHelens

Very much appreciate the functionality of the Apple Watch interface but, majority of time am met with a red iPhone graphic with a slash thru it and cannot launch myChevrolet . No explanation anywhere of what this graphic means or how to solve for it. Five stars if not for this issue.

UPDATE: Received a voicemail from customer support that informed me that despite being told under separate correspondence that I must have iPhone software update 10.0 or better along with Apple Watch software 3.0 or better (of which I do)... that in fact the this app App is not compatible with Apple Watch. I do not understand! this app App is advertised as being compatible and it has worked in the past, changed review to 1 star. Love my Chevy Camaro but customer support, not so much.

by 2 B-low

I really like the convenience of myChevrolet even though some features stop working after the Onstar promotional period is over. The main problem I’m having now is that for some reason myChevrolet will not save my Touch ID information anymore, even after I enable it while in myChevrolet . The very next time I open it and try to execute a function I’m prompted to once again type in my pin and the Touch ID option is disabled yet again! It’s a bit frustrating because once you’re used to the smooth flow of using your fingerprint to perform a task, everything now comes to a grinding halt when you’re prompted to put in your four digit pin number every time you open myChevrolet . Please fix this in an update soon!