myChevrolet app not working? crashes or has problems?

myChevrolet Status

Published by on 2023-11-28

The new myChevrolet mobile app* design was developed by incorporating user
feedback to provide an even better experience. Redesigned for the way you drive
and live, this app is high-tech and highly personalized.


I have a problem with myChevrolet

Are you having issues? Select the issue you are having below and provide feedback to myChevrolet.


problems reported in the last 24 hours

24 hour clock

Most reported problems


Reported Issues: 37 Comments

By Richard Foerderer   7 months ago


The MyChevrolet app is sending me a 'Critically low tire pressure' warning. It shows my tire pressure at front-72psi and rear-74psi, but says the recommend tire should be at Front-958psi and Rear-1119psi.

By L Wadz   8 months ago


My wife and I are trying to get this to work. For my wife it never sends the first e-mail link. I got past that somehow, and when logging in, I get to two factor authentication, it sends the code, I enter the code, and nothing happens. If I try to sign in on android, I get 'Unable to retrieve account details'. This is crap!

By Arlene Mendler   10 months ago


Everytime I try to access my downloaded owners manual it’s says Sytem Error. This only started about 10days ago. I have two vehicles on the app and it’s saying the same thing. Rest of app works fine. Help

By Donetta Jones   11 months ago


My navigation is no longer available on My Chevrolet app

By Karl Forsyth   1 year ago


App installed on my Pixel 4. Upon startup, the Chevrolet logo comes up and it freezes. It never goes past that startup logo.

By David Bodary   1 year ago


When I update departure times for charging, it says sending update, but when it completes and I go back in, it keeps defaulting to incorrect departure times

By Christopher Wilder   1 year ago


I was invited to "Join the Family" and after downloading the app and creating an account, I attempt to sign in and it states, "unable to retrieve account details".

By William Frederick Church   1 year ago


My chevrolet app looses password to start, lock, sound alarm

By Ronald Swallow   1 year ago


Google play store states the my chevrolet app is no longer compatible with my samsung phone

By Norman H Green   1 year ago


All of sudden 5 performance faults were indicated, even though the car has only 15320 miles and had a complete oil change service on 9/29/22.

By Joe   1 year ago


After the update V5.21.0, my vehicle location finder does not work. A pop up comes up stating to try again or contact support. I’ve logged off and logged back in. I’ve also deleted and reinstalled it. Still doesn’t find my vehicle.

By sylvie fournier   1 year ago


since i did my update on my iphone with the version 16 my application will not work. deleted and installed again and will not accept my vin and brings me back to the login screen

By Michael W Lovegrove   1 year ago


After refueling app won't show proper fuel level Thanks Michael

By JACK MONTGOMERY   1 year ago


The Alerts work just fine in the morning, but there hour late maybe longer in the afternoon. I've uninstalled the app and re-installed but the same has been doing this for over 2 weeks. NOT WHAT I PAYED FOR.

By Kevin MacKenzie   1 year ago


App won’t send me two step authentication code to my email or phone. My app requires multi authentic verification and when I select text or email it says that the code has been sent, however I never receive the verification number and I am stuck at that screen. I have reloaded the app, shut down the phone, contacted customer support to no avail. Very frustrated right now.

By W Illg   1 year ago


App seems stuck on 2 factor verification code. Won’t send it text or e-mail, it just sits there saying sending. I just wanted to renew my OnStar, but can’t get in to do it.

By CCG   1 year ago


myChevrolet app, shows all vehicle status info as blank. I've uninstalled and reinstalled. I get the code for verification and can insert it, but everything is still blank when the app performs the vehicle status check.

By David Allsup   1 year ago


Vehicle status shows info was updated 3 days ago, even though I have driven vehicle and added fuel. Key fob functions work OK. Fuel efficiency still WAY off and tire pressure recommendation is still wrong. There is always something wrong, with this app. I'm paying for it and it's not working, how about a credit for the months it doesn't work correctly, or should I just not renew it?

By Don salzer   1 year ago


Chevrolet app stopped updating mileage and smart driver data. Hasn't worked since August 3 2022.

By Eber W Heston   1 year ago


I am using Samsung A71, I have My Chevrolet and log on, but cannot save login info, while the phone does save for all of my other apps automatically. It is frustrating to have to enter the password every time I want to use the app. My previous phone worked great in this regard. I have uninstalled it several times but to no avail.

By Breanna Moore   1 year ago


App won’t send me two step authentication code to my email or phone

By trevor   1 year ago


My app requires multi authentic verification and when I select text or email I do not receive the verification number and I am stuck at that screen.

By Marc Rubenstein   1 year ago


my chevrolet app keeps crashing. tried deleting and reinstalling without success. i have the latest ios operating system on my iphone. what next?

By Marc Rubenstein   1 year ago


my chevrolet app opens for about 30 seconds and then turns off and I have to reopen it. Same things happens after about 30 seconds. can't keep the app open

By SHARYN M PIPKIN   1 year ago


Why will the app not work on my Galaxy S7? Says it needs update but the google play store says not supported on this device? Worked until today. MyChevrolet app is no longer available from Playstore. It was working on my phone up until that reset. Please fix this and make the app compatible with older versions of Android again (or at least tell me where/how to download an older version of the app).

By Candy   1 year ago


When I go to download app on my iPhone it says unexpected error occurred please log back in if it continues call customer service basically.

By Doreen Kitter   1 year ago


The app will not let me log in and if it does it will not allow any functions. It just sits there stating "sending". I have been on the phone 4 different times with their customer service and they keep telling me to delete the app and reinstall, which I do, but it does not correct it. It has worked great until about a week ago. Very frustrating.

By Bernadette Gillen   1 year ago


I miss the My Chevrolet app, it was so informative and easy to use and now I'm told my phone cannot accommodate this. I am so disappointed and aggravated with this situation and feel it's probably not worth the subscription to OnStar. I am seriously considering cancelling this program since it doesn't offer an app that is conducive to my phone. Please respond with a positive answer to this frustrating problem.

By Bryan Rogers   1 year ago


MyChevrolet app not updating vehicle status information

By angelo   1 year ago


mychevrolet app has the following issues on my iphone..... vehicle status has not updated since April 19th 2022....unable to refresh the vehicle status....doesn't refresh i get a unexpected server response when I try to enter emergency contact info. cannot enter the info. i tried everything,,,,removing and adding the app, clearing the cashe....no changes..... i can lock and unlock the car from the app......... any suggestions ?

By Jane Onalee Rogers   1 year ago


Until a few days ago, this app worked great. Now it tells me I have to update. I go to playstore to update, and it says not compatible. I'm about ready to drop everything if this can't be resolved. Seems like a waste to pay for a service that isn't working. I can't see auto status, use features like lock, unlock, etc.

By Steven Landerdahl   1 year ago


I am attempting to connect the app-I get to the Two-Factor Authentication screen and it is not allowing me to choose where to send the code. I have attempted to reload the app several times and get the same problem. Please help.

By Gerald Foon   1 year ago


Why will the app not work on my Galaxy S7? Says it needs update but the google play store says not supported on this device? Worked until today. MyChevrolet app is no longer available from Playstore. It was working on my phone up until that reset. Please fix this and make the app compatible with older versions of Android again (or at least tell me where/how to download an older version of the app).

By Shawn   1 year ago


Why will the app not work on my Galaxy S7? Says it needs update but the google play store says not supported on this device? Worked until today.

By Andrew Cavasin   1 year ago


I'm using a Galaxy S6 phone running Android 7.0 After a factory reset, MyChevrolet app was no longer available from Playstore. It was working on my phone up until that reset. I like to check on my charging status as well as view the charging history but I can no longer do this even from a browser on my desktop computer. Please fix this and make the app compatible with older versions of Android again (or at least tell me where/how to download an older version of the app).

By Maurice Robey   2 years ago


I cannot start my Chevrolet with my app

By Kimberley Lanouette   2 years ago


Since the latest update in 2022 this app is not working on my phone to start my car. l have an Android which is compatible but every time l want to use this app., l have to uninstall the app and reinstall it. l have been in touch with onstar and am ready to get rid of it as l am paying for a service l can no longer use without hassle. l tried to download the older version which worked perfectly using my pin and can't. l need resolution as l am done with this.


Common dislikes about myChevrolet app

- No longer shows how far away your vehicle is from your current location

- No longer shows the address of the vehicle

- No longer shows the distance from the vehicle

- Navigation option disappeared after the last app update

- Vehicle status screen is now just a white page

- App is complete crap and the developer responses are laughable



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Common myChevrolet Problems & Solutions. Troubleshooting Guide


   



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Developer: General Motors (GM)

E-Mail: [email protected]

Website: Visit myChevrolet Website



About this app

Check your vehicle’s status by glancing at your home screen — monitor fuel level, oil life, tire pressure and more, making it easy for you to stay on top of your vehicle’s health and schedule service with your participating Dealer without leaving myChevrolet . Have a flat? Need fuel?  Vehicle Status features require a paid plan. **** Roadside service availability and providers vary by country.  Service availability, features and functionality vary by country, vehicle, device and the plan you are enrolled in. Terms apply.  You can even check the fuel level or charge status of your vehicle before you open the door. myChevrolet is hand-held innovation to keep you moving forward — and it’s just the start.  Plan your trip by sending a destination to your vehicle’s built-in navigation system from the vehicle mobile app.  Restrictions and limitations apply. *******Requires paid plan and properly equipped vehicle.  Mobile app functionality is available on select devices and requires data connection.  From setting up your Bluetooth® connection to advanced safety features, learn more about your vehicle.  Services are not available everywhere, and feature availability and functionality may vary by country.  Remote start requires GM factory-installed and enabled remote start system. ***Not all issues will deliver alerts.  Device data connection required. **Requires paid plan.  You will also receive driving tips to help you become a better and safer driver. *Available on select devices.  Request Roadside Assistance in myChevrolet , or call an OnStar Advisor. Help is on the way.  The new this app mobile app* design was developed by incorporating user feedback to provide an even better experience.  Now with your key fob conveniently located on your home screen, it’s easy to stay in command.  The redesigned mobile app is only available in North America. 



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