iGVE app not working? crashes or has problems?

iGVE Status

Last Updated on 2018-02-15 by Extron Electronics

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Summary of iGVE Problems 😠👌🔥

- Requires logging in each time the app is relaunched

- Cannot connect to an uplink host, despite misleading advertising

- App may lock up on occasion, requiring the user to shrink and expand it to regain control.

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Common iGVE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot iGVE app on iOS and Android devices. Solve all iGVE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

iGVE iPhone Issues and Solutions

iGVE iOS app crashes, not working, errors
iGVE iOS app network issues
iGVE on iOS has black/white screen

iGVE Android App Issues and Solutions

iGVE has errors/crashing/not working
iGVE server network connectivity issues
iGVE has black screen

iGVE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever iGVE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix iGVE app crashes or not working on Iphone (iOS):

Close and restart the iGVE app on iPhone
Update iGVE app to the Latest Version for iOS
Uninstall and reinstall iGVE iPhone app
Update your iPhone to the latest iOS version

Fix iGVE on iPhone unable to connect to server/internet connection issues::

To resolve iGVE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix iGVE black/white screen (blank screen) on iPhone:

Follow the iGVE iOS app troubleshooting guide Here →

iGVE Android App Issues and Solutions

Fix iGVE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent iGVE app issues:

Force Stop the iGVE App
1. On android, goto "Settings" » click iGVE app. » click "Force Stop".

Update iGVE to the latest version on PlayStore

Clear iGVE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "iGVE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch iGVE.

Fix iGVE unable to contact server/ iGVE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click iGVE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got iGVE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch iGVE on android.

Solve iGVE black/white screens issue on Android:

Follow the iGVE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Extron Electronics, developers of iGVE.

About this app

this app is a powerful, convenient App that allows users with proper credentials to manage, control and monitor their AV facility using Extron's GlobalViewer Enterprise. this app permits on the go, mobile access to the GlobalViewer Enterprise without the need for a bulky laptop or computer. 1.