Crunch Fitness Reviews

I’ve been using CrunchFitness for a few months without issue and yesterday it stopped even opening! Now I have to search out that stupid key dangle I received when I signed up just so I can go workout. Whatever you did I do it!!

They removed the reward points without sending any information out on it- I had earned points that I never got to use. I also redeemed them for a sweatshirt that never came. Waste of time.
App is useless besides for occasionally working to sign up for classes. Doesn't even always work for that. Crashes a lot.
Still very upset about my wasted points.

App always crashes when trying to open it, sometimes can’t even get it to open just to scan my barcode when walking into the gym. Miss class reservations due to bugs and crashing.

I have multiple weekly workouts I would like to add to my profile so I can cycle between them and keep track but CrunchFitness will only let me add one work out the day of instead of multiple workouts in advance

Such a disappointing app. The only reason I still have it is because it’s the only way to book classes. And now with the recent update it doesn’t allow to book 30 minutes before class begins. Why? I know there is plenty of available spots in the class but can’t book it.

This is the second week-long episode of CrunchFitness opening for a split second then closing down on iPhone 12 mini. It works on IPad Pro. I don’t carry the iPad Pro for workouts. These recurrent problems are in a short span of 3 months.

CrunchFitness won’t even allow me to log in and utilize it. I’ve created an account and everything. Annoying that you can’t use something that’s supposed to make things easier.

I love the location I go to, please don’t get me wrong about the workout. CrunchFitness is absolutely terrible though, it’s like they fired everyone on the team a couple years ago and just forgot about CrunchFitness . Trash app, just get the keychain to check in. Also a life hack: Screenshot your check-in barcode so you don’t have to wait 5 minutes for CrunchFitness to boot up and have to stand awkwardly holding up the line at your local Crunch

UPDATE:
2nd time in a few months i’ve been locked out of class reservations bc CrunchFitness doesn’t appear to have any connection to the gym’s computer systems.
as per a Crunch employee “oh yeah. it’s a piece of F*!#ng S#!t”

newest update seems more focused on selling - products and referring a friend are now on the home page and there is an entire tab selling their partner products. products shouldn’t be more easily accessible than class schedules.

My rating reflects the current version. I’ve used CrunchFitness for years to book classes and record my progress. But the new update crashes before CrunchFitness can completely open. I’ve tried restarting my phone, restarting CrunchFitness , re-downloading CrunchFitness and nothing works. I emailed support, who asked me some questions about my device, but they have yet to offer any true help. It’s been 3 days since I’ve received a response. Needs a fix ASAP

I’m asked to login every time I want to see information such as check-in history.
Normally if I’m in CrunchFitness already and can have access to my profile, including changing it, it doesn’t make sense to be asked to log on a page outside CrunchFitness to see personal data.

CrunchFitness is very user friendly but there’s a glitch going on that doesn’t activate the “book now” button for some. I cannot reserve a class on CrunchFitness so I have to call ahead to the gym to reserve a class. The gym is popular so the classes fill up quickly so if I don’t call I would miss out. Can we get a fix since no Crunch employee knows how to fix this?

As a over 50 member my eyesight is getting worse. To compensate, I increase the font size on my phone. Most apps handle this rather well but the Crunch app still has fonts so small I have to use my classes to navigate. Please update CrunchFitness to support dynamic font sizes.

I had to re-download several times because it keeps crashing. It’s really annoying when I have to reserve a popular class which gets full within a few minutes.

I have had issues with CrunchFitness since even using it. Now I can’t sign in but I am able to sign in on the website to see my membership. I’d like to be able to check in from my phone

Please bring back the interactive map with all the crunch gyms, it was so helpful. There were absolutely no problems with that map, no idea why they took it away. As someone who travels for work constantly I was relying on that map to show me where the closest locations were… now I have to search on Yelp or google. CrunchFitness is less glitchy but it’s missing the one feature I loved so much.

There’s an error when I try to add the barcode to my apple wallet. Please, fix that, it was useful.

Being able to see upcoming classes is nice, although not always accurate. Crunch Live is good but AirPlay doesn’t work in CrunchFitness (tried on different devices with no luck). Good ideas, but lacking on execution.

Current version of the software of CrunchFitness is causing it to crash before even opening CrunchFitness . Since iPhone now has a new iOS update the Crunch app does not support it and is crashing. Hope your crunch team can fix this. Before the crashing as of recent CrunchFitness is amazing

Offers a companion watch app. The only thing I’d want on the Apple Watch is to be able to check in with it. Not there…booo!!

UPDATE!! When you open CrunchFitness on your iPhone, open the barcode and add it to your wallet and then you can check in with the watch and leave your phone in your car.

🇺🇸 Woo hoo❗️ U-S-A, U-S-A‼️ 🇺🇸.

It took a while to get this new app to work and it is useless! The old app would automatically record your visit when the front desk scanned you in. The old app kept also had a great bar chart showing the number of days per week & per month you came. It was a great motivational tool. Now it’s gone!!!

You now have to manually enter every visit and you MUST enter many fields such as date, time of day, type of workout, duration, distance/length, etc. before it allows you to save. This takes too long! Plus some fields are for workouts that Crunch does not even have such as Baseball, Tennis, Surfing and Yard Work! YARD WORK?! This makes me believe that Crunch purchased a fitness app template and slapped their name on it! No wonder it is horrible!

Members deserve a better App and you really need to go back to automatic recording of visits. It’s very simple since we are scanned in when we arrive.

All I want is the feature of automatically tracking my visits so I know which days and how many days I’ve been to the gym. The bar chart was a great motivator! There is no reason to force members to manually enter this information. The old app did this so well! Please Crunch update CrunchFitness. You have too many low ratings and it is not new and improved as you can see.

I am a new member of a Crunch Fitness and new to the gym entirely. I was extremely excited to hear crunch had an app that would allow me to keep track of my diet and workouts. However, CrunchFitness is extremely hard to use. It is completely impossible to use in between sets because of the time it takes to log a machine or treadmill exercise; by the time I’ve logged it my heart rate has dropped and I might as well start over. When I have YET to get the capture feature to work. I will take the picture and submit and get it never saves and is keeping worthless.

The interface itself is all over the map. It makes it extremely hard to log food due to limited database and the fact it takes you to a WHOLE NEW interface that is even more time consuming.

As far as log ins! Omg! That’s a joke I can’t even get it to save when I do have time to put in ALLLLLLLL the informations!

In a tech savvy world would your employees try to sale a membership with an app that doesn’t work! So sad.

I started using My fitness because the interfaces were linked but it has its limitations on exercises I can actually log and the calories.

I am very frustrated and wish these two apps would come together to make one perfect app!
PLEASE CRUNCH FIX YOUR APP SO ITS EASY AND USEFUL!!!!

I was excited to discover that Crunch was updating their app since the old one was lacking in so many areas. It turns out that this “update” only made matters worse. CrunchFitness SHOULD yet DOESN’T allow you to add classes to your schedule, making the “my schedule” feature literally useless. It also doesn’t track your visits (at least the old version did that much).

The only use I’m getting out of it is being able to view the class schedule.

I reeeeeally hope that whoever is in charge of this project listens to the customers and improves CrunchFitness big time. Perhaps it’s in the development stage, but CrunchFitness simply should not have been made public if it wasn’t ready to be used.

CrunchFitness doesn’t work and more importantly no one on their team seems to know how to fix it, or communicate with their customers as to how to fix it. They asked me to find my crunch member Id number or something to fix it. I obliged by sending an email to my gym but didn’t receive a response. It’s not really my job to find that for them anyway. Customer service is lacking in regards to CrunchFitness and I’ll go without using it. I only wanted it in case I didn’t have my key tag so I could check in, so it’s not a necessity. The overall rating speaks for itself. Skip CrunchFitness and don’t bother asking their support team for help.

Having said that, this review is only for CrunchFitness . Their gym is great.

Very frustrating not to be able to sign in to classes when as far as I know that’s the only way short of going in to the gym itself first thing in the morning to reserve your spot.
Pressing the ‘book now’ button only took me to a class description, with no place to book the class?
Another class I tried to view somehow signed me up and gave me a spot (which I was notified of via email) even though CrunchFitness itself stalled out when I tried to read more about the class and has remained spinning for ever more in CrunchFitness . So maddening! I can’t even cancel the class because CrunchFitness is now frozen forever more.

Their old app was buggy and just did not work. (I think I was actually able to sign in to the gym with my phone exactly once -- out of dozens of attempts). The first revised app " solved" these issues by not offering any real functionality in the first place. This newest " update" made CrunchFitness completely unusable. Now I can't even sign in. I get that Crunch is a "budget" gym and that's fine. It has the basics and that is enough for me. But if they are going to bother with an app at all -- which is part of a company's public face and image -- it ought to work and it should offer real functionality. CrunchFitness does neither.

App crashes all day. I’m constantly deleting it and downloading again. App has a clean interface but the usability is just awful. Difficult to search for classes, can only search up to 5 favorite gyms, doesn’t filter by time, doesn’t categorize classes according to type. Ex, what is Zhuu class? Is it a dance class or is it tai chi? The description is less than helpful. It’s really annoying to get class sign up emails and class cancellation emails. Can’t we opt out of those?

CrunchFitness is awful. The main reason i use CrunchFitness is to book onto classes and for some reason you can’t do that on the new update. The “Find a Class” tool is just not user friendly at all and there’s so much other stuff on CrunchFitness that’s not relevant. Also hate that it’s so hard to see how often you’ve gone - why can’t it just track how many times you’ve been scanned in at the front desk? You guys need to take a look at the Equinox app - they’ve got it right.

Crunch has put so many checks and balances into the system that signing in as a member is quite a challenging process. After 30 minutes of attempting to create an account both within CrunchFitness and on the website, I have experience numerous “500 errors” and I’ve been directed to speak with the gym directly. There is no explanation as to what may be driving the errors. Crunch is a good gym but they’re a long way from online accessible.

Thought CrunchFitness might actually track my visits since they've disappeared from the Crunch website (what's up with that??). But CrunchFitness doesn't keep track of logins automatically either. This is frustrating because sometimes my check-ins don't register and I think I've got more visits than what the gym's records show. Since I need to log a minimum number of visits for insurance reimbursement, it'd be nice to be able to see where I'm at without bothering club staff for a printout.

Horrible app!!! Put some money into this thing! Logins never record! I pay the for the best program they have and it’s hard to book classes! It always says there is an error and can’t book the class! The live workouts are always unavailable! I mean what am I paying for!? It’s a waste of space on my phone! Please put our money to use and make a better app!

Looking at the class schedule is a little confusing especially if your new to the gym because they list the same class at 2 separate times but in half hour Increments. For example they’ll have cardio sculpt class from 5:30 to 6:00 and then class absolution from 6:00 to 6:30 when these are actually one continuous class from 5:30 to 6:30. It’s not really to big of an issue unless you awkwardly show up in the middle of a class that you thought was just starting OR if your trying to leave the class that you thought was supposed to end after 30 minutes.

I’m a member at crunch and I go to about 2-3 classes a day. My only issue with CrunchFitness is that I can’t book classes a couple days in advance. When you book a class it’s automatically put into your “schedule” so since I can’t book classes for Tuesday or Wednesday when it’s Monday I don’t see that on my schedule. This feature would make my life MUCH easier and more organized.

App is so so. It be nice to be able to add classes you can attend in your schedule. What’s the point of it if you can’t? It really be nice to be able to have a spot for weight so you can keep track of weight loss. The capture video thing is not working so much. Tried few times today and no luck. Last thing is check ins. I checked in 3 times and it’s not recording any of them at all.

Hi guys. I’m pretty sure the math is wrong where CrunchFitness calculates your check-ins per week. I’ve been a member since December, so 20 weeks, and I have 44 check-ins. So that’s a little more than two per week right? WRONG, it says I have .45 check-ins on average per week. CrunchFitness is dividing the wrong way! It should be 44/20, not 20/44 (check ins per week not weeks per check in). Can you fix this?

I’ve had trouble with the app all day today. I tried to book an appointment for tomorrow literally every hour today at the 22 hour mark and I kept getting “Request Failed” or “Couldn’t be booked” and if I tried to quickly close the app and go back in and try again on the same time a lot, when I click the day, all the time slots disappear and it says “no classes available.” I realize you have to book the second that time slot opens and have been able to since it reopened but today it was error after error and it was impossible to book a time a slot.

Hi! I’ve had trouble with the ap all day today. I tried to book an appointment for tomorrow literally every hour today at the 22 hour mark and I kept getting “Request Failed” or “Couldn’t be booked” and if I tried to quickly close the ap and go back in and try again on the same time a lot, when I click the day, all the time slots disappear and it says “no classes available.” I realize you have to book the second that time slot opens and have been able to since it reopened but today it was error after error and it was impossible to book a time a slot. Can you please assist with this? Thank you!