Contact Kidizen Support

by FESSORONI

I emailed customer service for help pertaining to a sale. They emailed me back good luck with no help and it was the most general response then I emailed back saying thanks (sarcastic) then she tried to help, and I said no thanks I needed the help yesterday that you could’ve helped then at that time and she literally could care less. Her name is Margaret Donahue I’m pretty sure she runs customer support. I finally emailed back and asked her to quit emailing me because she didn’t want to help me when I needed the help so thanks Kidizen. Horrible Customer Service!!! Just horrible.

I also wanted to add this...the creators of this company have created a marketplace for women so they can market their own closets and boutiques to all these women and basically SELL THEIR OWN CLOSETS...Kidizen only features closets of the creators of this app. They do not feature or share others women’s closets. I checked everyday to see who they featured and it was a closet from each different company creator ... talk about community support (eye roll) so basically Kidizen is just a ploy so the company creators can market their own closet to masses of women. Check out who they feature everyday on the app if you don’t believe me.

by Brit1052

I thought this was going to be a great kid-item focused app for reselling & purchasing. If you’re a mom on a budget I wouldn’t waste your money or your time. I’ve used this app for 2 years and still can’t figure out a way to actually make a profit between the outrageous app fees & shipping costs. My last sale was in the negative! There are other platforms that are much more buyer & seller friendly. It seems to be geared toward more high-end items and sellers still want $$ for them even in play condition. With my budget I can’t even justify that for a new item much less one in play condition. If you’re more of an Old Navy or Carter’s brand kind of mom you’ll find those, but even more than retail cost. The platform itself does no promotion or advertising for you to help you be successful like I have experienced with other platforms. This was really disappointing to me especially since I use my resale credits to purchase my kids clothes. It helps me to feel like I am contributing something to our finances in that way and you would think a mom-based app would be much more supportive of that.

by FinnOllieMal

I use poshmark and Mercari and LOVE the apps! I have used them for years! Both of those apps are easy to use and the customer service is outstanding!

However, Mercari I have only used for less than a year and a lady sent me over $100 in shirts that I purchased and she stated that they were Excellent condition. All of them were FAKE Armani as well as looking like they have been through WWIII....Kidizen did NOT return these.

Another issue with Kidizen I had was recently. I sold a pair of Swim Trunks that retail for a lot that I stated were in GUC and had not even been worn an entire summer. The buyer clearly just didn’t want them and said the waistband was stretched. I informed her that she should have looked up the size chart or asked for waist measurements as they were not stretched out. I told her and Kidizen I was willing to accept a refund but wanted my item returned. Kidizen stated that they don’t check their messages on their app (makes ZERO) sense and they closed my case so I cannot get my item returned Back to me AND they are making me give her money back. Kidizen also refused to email me back.

I’ve read horrible reviews and I thought maybe that it was from people who are looking for perfection. I have purchased items that had flaws when seller said they didn’t and still kept the items and went on my way as these are used apps.

STAY AWAY from this APP!!!!!!!