StockX is the safest and fastest way to discover, buy, and sell authentic
sneakers, electronics, streetwear, collectibles, watches and handbags. We even
have the newest next generation video game consoles available, including the new
Listed below are our top recommendations on how to get in contact with StockX - Buy & Sell Authentic. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact StockX - Buy & Sell Authentic. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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E-Mail: [email protected]
Website: Visit StockX Website
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If an item you want to sell is already listed and there is a bid you would like to accept the process is simple and fast. Even getting authenticated and paid out is fast. The reason I rated two stars is because that scenario might work for one of the items in your closet, but what about the rest? The process of asking for an item to be listed is just a dead end. Edit: I received what seemed like an automated response informing me how to submit items I want to sell. The problem is not that I can’t wrap my head around your odd process of pre approving items you want sold on the site. The problem is that upon submitting item requests you revive no confirmation or way of tracking the progression of item submissions. After two weeks the items I requested to be posted for sale that I owned already sold on another platform. I still don’t know if my multiple item requests have even been looked at. Most of which as mentioned are no longer needed. If the process was more transparent I could go in and delete or void item requests for items I no longer have available for sale. I am certain I am not the only person in this situation and that’s why I took a star away from my two star review. No hard feelings against the company it just doesn’t work for me 99% of the time. As mentioned the one time the stars aligned, I had the item available that was already listed, and the current highest bid was something I was comfortable accepting is when I had great service.
I had won a bid on a pair of shoes and they had told me parts where missing they sent a picture the shoes appeared pre-worn and looked like they came in a garbage bag... I’m sure if Eminem ordered shoes he wouldn’t of gotten any emails about the seller sending scuffed J’s and missing parts. The company doesn’t care about “regular” people or the shoes it’s clear AND while I was bidding the seller was also bidding up the prices it’s called “Shilling bids” they’re is no way of telling who’s bidding and if the bids are actually legit. I’m still awaiting a response about the shoes it’s been almost 2 weeks since I won the bid I requested someone call my phone number but that prolly won’t happen as the company doesn’t care about the people or it’s reputation as a company, they just want to try to “look cool in front of celebrities for clout” they might not even respond at all leaving me to recover my $ through my banks complaint department so 2 weeks on the shoes then 10-30 days on the bank recovering the money spent on the shoes so a 45 day wait time for just my money returned. This company is being reported to the BBB as a fraudulent business. It seems as if the employees swap shoes and steal parts for some personal collections they have.. I ordered size 11 the most common shoes size in the world I bet if I ordered size 7s there wouldn’t be an issues at all. The company seems shady must be why they have a fake review from Eminem.
I recently downloaded this app with the hopes of purchasing a few sneakers. I signed up, input all my information and made my first purchase using my debit card. I was REALLY excited as the price was great for the item. Everything seemed fine, then I receive an email from the STOCKX support team informing me my purchase was canceled and that I was flagged for fraudulent activity. Mind you, this has NEVER happened to me when purchasing from apps or websites so obviously I was shocked. They asked that I provide a picture ID, an alternate email & phone number. I took a picture of my actual ID, provided an email which consists of my full name and gave them my cellphone number. All of which were irrelevant and never used because the next email stated that I had officially been banned from purchasing or selling on StockX and that my money will be refunded. After asking how that could be possible, especially after providing the information they requested, I was told they could not disclose the specific reasons for the ban and that they were “sorry for the inconvenience”. This has been a really stressful situation and I’m just leaving this review in hopes that this doesn’t happen to anyone else and maybe someone has gone thru something similar that can help me resolve this. I would love to use the StockX app, it’s very easy to use and is constantly updated.
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