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Listed below are our top recommendations on how to get in contact with Mercari: Your Marketplace. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mercari: Your Marketplace. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I should start off by saying I loved this app. Yes, I got rude buyers occasionally but that’s with any selling site. Also this site has a lot of rules and regulations. Which is fine, just make sure you know them. Unfortunately I wasn’t aware of all them. I had a buyer that wanted to purchase from me. She lives in another country but has a forwarding shipping company here in the states. I was aware of all of this considering the buyer purchased from me more than once. I recommended we try Mercari because the shipping would be cheaper. The transaction went through no problem. Printed my shipping label and dropped it off at the pack & ship by my house. Only to find out later Mercari canceled the transaction! I tried to get my package back but couldn’t. The buyer was nice to pay me for the item that I sent. I tried messaging Mercari several times only to be told they don’t accept those shipping places. I even tried to pay Mercari for the shipping label used only to end up getting my own account suspended. No warnings.. no emails explaining that the behavior was against there rules. And out of 7 customer reps I emailed asking the same question did I finally get an answer regarding the package and shipping label I used. All the rest just emphasized my account was suspended. & this was five days AFTER the packaged got sent out. Good thing the buyer paid me! Needs better customer service & more warnings instead of immediately suspending accounts.
I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on the app. Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using this app also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. Mercari has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.
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