Company Name: Vivino ApS
About: Vivino is the world's largest online wine marketplace, powered by a community of millions who use
Vivino to discover and buy wine.
Headquarters: San Francisco, California, United States.
Listed below are our top recommendations on how to get in contact with Vivino: Buy the Right Wine. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Vivino: Buy the Right Wine. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vivino ApS
Contact e-Mail: [email protected]
More Matches
Get Pricing Info for Vivinohttps://www.vivino.com/privacy
I am unable to get information about an order I placed, I didn't create an account before passing the order as it was not obligatory but now I don't know how to get a copy of the invoice. No telephone numbers available. Alot of money spent for such a poor after sales service.
This place is horrible for orders. I ordered wine as a gift on 12 December to be delivered in Bentonville, VA (west). Tell me why FedEx went from New Jersey all the way down to Chesapeake, VA (southeast corner), was never attempted to be delivered, and now 17 days later is being returned to the original distributor? There’s no customer service number for Vivino and FedEx gives you the same run around. I’m incredibly frustrated. Never will order ever again.
by Dont Buy From Vivino
Ordered two bottles on September 23rd, received email that they shipped on October 8, with a FedEx Tracking number that has only said pending since then. Today, Nov 1st, my order status says that the wine was delivered. Over the course of the last two months, I’ve emails them about the status of my order three times, with not respond. I’ve waited for a chat several times, usual result is I start out number 2 in line and then magically go back in line and never get a chat. I’ve ordered wine from dozens of other places and never had an issue. Vivino not only can’t deliver a bottle of wine, there is absolutely no way to reach them. To start with, the vintage I clicked on to order switched to a different year without telling me or giving me an option to cancel, but I decided to go ahead anyway. So app cheats you to be gone with on your order, then they never send the wine, but just check it off as if they did and leave you no way to contact them. I think the correct term for this business mode is SCAM.
by Jhi00011902
I was looking forward to what this app had to offer, but my first experience simply purchasing means it will be will my last use of this app. Completely poor email communication, confusing shipping promises (“will arrive by end of 4/23” and now that the date is come and gone, it says simply “shipping label created”). I contacted them about a shipping date and have heard nothing. I understand the current environment, but I’ve interacted with dozens of other retailers who are much more responsive under the same circumstances. At least tell me you got my communication and will get back to me.
It was more than a week from my order before my card was charged and I still have no idea if I am even getting what I ordered. I could have gotten this wine much faster from other sources and with less frustration in the period from which I placed this order and still have nothing.
I see how quickly responsive Vivino is to bad reviews here. I wish they put that kind of effort into their other communications.
by Richard In Northville
I ordered a wine that was listed as a Nero D’Avola /Cab blend (which I had before). The website listed it as a Nero/Cab blend. When my case of wine arrived I noticed it was a Nero/Merlot blend which is not what was on the website and not what I ordered. I contated customer service 2 hours after it arrived and explained the issue. They said they would get back to me. 3 days later with no answer I called and spoke to someone. The said they would get back to me. To date almost a week later I have not heard from them. They have now changed the website to show this wine as a Nero/merlot blend. But I have pictures of the original listing. I would think they could figure it out in a week and get back to me. It seems to me that they thought I was working for them to correct their website even though I told them my wine was not what I ordered. I should call my credit card company and get the payment back. I guess I’ll have to call a third time.
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