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Ordered two bottles on September 23rd, received email that they shipped on October 8, with a FedEx Tracking number that has only said pending since then. Today, Nov 1st, my order status says that the wine was delivered. Over the course of the last two months, I’ve emails them about the status of my order three times, with not respond. I’ve waited for a chat several times, usual result is I start out number 2 in line and then magically go back in line and never get a chat. I’ve ordered wine from dozens of other places and never had an issue. Vivino not only can’t deliver a bottle of wine, there is absolutely no way to reach them. To start with, the vintage I clicked on to order switched to a different year without telling me or giving me an option to cancel, but I decided to go ahead anyway. So app cheats you to be gone with on your order, then they never send the wine, but just check it off as if they did and leave you no way to contact them. I think the correct term for this business mode is SCAM.

I was looking forward to what this app had to offer, but my first experience simply purchasing means it will be will my last use of this app. Completely poor email communication, confusing shipping promises (“will arrive by end of 4/23” and now that the date is come and gone, it says simply “shipping label created”). I contacted them about a shipping date and have heard nothing. I understand the current environment, but I’ve interacted with dozens of other retailers who are much more responsive under the same circumstances. At least tell me you got my communication and will get back to me. It was more than a week from my order before my card was charged and I still have no idea if I am even getting what I ordered. I could have gotten this wine much faster from other sources and with less frustration in the period from which I placed this order and still have nothing. I see how quickly responsive Vivino is to bad reviews here. I wish they put that kind of effort into their other communications.

I ordered a wine that was listed as a Nero D’Avola /Cab blend (which I had before). The website listed it as a Nero/Cab blend. When my case of wine arrived I noticed it was a Nero/Merlot blend which is not what was on the website and not what I ordered. I contated customer service 2 hours after it arrived and explained the issue. They said they would get back to me. 3 days later with no answer I called and spoke to someone. The said they would get back to me. To date almost a week later I have not heard from them. They have now changed the website to show this wine as a Nero/merlot blend. But I have pictures of the original listing. I would think they could figure it out in a week and get back to me. It seems to me that they thought I was working for them to correct their website even though I told them my wine was not what I ordered. I should call my credit card company and get the payment back. I guess I’ll have to call a third time.