Omaha Steaks Reviews

This is an impossible company to deal with at any level! Customer service should be listed as “NO CUSTOMER SERVICE”. Tried to talk with an agent who didn’t understand English, got transferred to “customer service” wink wink nudge nudge. Got put back on hold and after 10 minutes then was disconnected... put into phone hell for next 3 calls. Finally got customer service agent who didn’t know how to duplicate a previous order (she was nice) but simply told me to call back or go on line to place another order and see what happened!!!

I have dealt with Omaha Steaks twice now! My FIRST and LAST time!!

On line is nothing but trying to up-sale so much your order gets lost. They don’t honor their coupons and want personal information way more than is necessary, everything but your underwear size. 🤬

If you have 2 hours to waste to make a simple order you may love this company - not me, I’ll order from New Braunsfel Smokehouse.

1) OmahaSteaks constantly refreshes while you’re attempting to order which results in having to start from scratch multiple times in order to complete the order.
2) Trying to add and/or correct your recipient address list is maddening especially when trying to remove a recipient. I had multiple entries due to the previously mentioned refresh glitch and it was damned hard to remove them.
3) Attempting to pay with Apple Pay was also crazy. Despite the fact that I was attempting to send steaks to a another address other than myself, the Apple Pay function wouldn’t permit me to complete the transaction since it was showing my address as the shipping address. Complete amateur hour!
4) Good luck attempting to find a phone number to customer service. I had to hunt for it. Not cool! This company apparently wants to hide behind its computer screens since it’s delivering a completely incompetent application for it’s customer base.

Great looking app, clean interface. I have yet to order via OmahaSteaks however it seems to be lacking in functionality... even when signed in you cannot see “my orders”, or “previously purchased”. You can see order history under the “manage account” however it is inaccurate showing a month old order still in transit. Also under “manage account” when selecting “order status” why must I enter and order # to see the status of my current order?
One last suggestion, the back arrow in the upper left is too dark a color and hardly visible with the current background it sits on.

Again, a nice looking app however developers should be double checking the functionality of every option to ensure it is working properly.
You may also consider adding push notifications options for deals, and order status changes.

OmahaSteaks is not well designed as when I have things in my cart and then I go to check out and get a credit card number and then when I go back to OmahaSteaks and I place order after entering all my information it says the cart is empty! that is so annoying and then when I go back to refreshing OmahaSteaks all my items in the cart have disappeared. I have to go back in OmahaSteaks to get it AGAIN.. also with the navigation on OmahaSteaks and finding things it doesn’t let you simply go back one page it goes back to the very beginning and you have to go back into all the different little options just to get back to the one item you want to add back to your cart. please fix OmahaSteaks-I am deleting it as soon as I get my order.

I ordered an order over $300 on memorial day and i was supposed to receive 16 free burgers. I also started a subscription which includes 4 free burgers. I was not sent any burgers and the customer service said i must have chosen not to recieve the 16 and theres nothing they can do. then i asked about the 4 included with a subscription and they said yes that was a deal earlier in the day that i ordered but then it ended later that day and he remembers that it ended before i ordered, haha yeah i bet you remember that!🤥 anyway it says 100% guaranteed but im not satisfied so i guess that is a lie too. the food is good but its also really expensive so ill give it 2 stars this time. i recommend you screen shot your orders for proof of everything because they wont help you if they dont get it right.

So first off I love their meats. I think the packages they put together are well thought up and really can fit about any meat lovers wants. My only problem with them is they will email you saying order today and get these free items if you spend over X amount. The last time we ordered there was an email that said order now and get 4 burgers, 4 chicken breasts, and 4 hotdogs. We were super excited because we love the hotdogs and burgers. I jumped in OmahaSteaks and made sure to pick a package that met the requirements for the extra goodies. When the order came there was no extra goodies… this was a bummer because had I known I would have used points to get the extra burgers and dogs. We planned our order around those coming with it. To me a seems a little shady to email someone saying buy 159 bucks worth of stuff and we’ll give you these items as a bonus then not getting said items. At any rate it’s not going to stop me from getting my meats from them as I mentioned we love their meats. Their shipping is always fast and everything comes well packaged and frozen.

Been a customer for a year or so but typically order on the website. Decided to give OmahaSteaks a try and had some issues with OmahaSteaks where it refreshes or glitches and lost all the entered order/shipment information so I had to enter it multiple times but their customer service was amazing with one of the errors. Rating at 3/5 because I do think OmahaSteaks has bugs that need fixing due to these issues but this company and their products in general are a 5/5.

Works OK it would be nice to be able to scan and Bank gift cards as I collect them from my Discover rewards account.
That way I would know what my total gift card amount is could do it on my cell phone and I could either continue the bank my points or no my dollar amount when placing an order.

Buying online is always a hit or miss. Sadly you don’t always get what you pay for, however sometimes you’re pleasantly surprised. That was not what happened when I received my first order, I wasn’t pleasantly surprised, I was shocked. The quality of the meat was understated in its description. By simply following the instructions careful my wife and I had some of the most delicious meals we ever cooked at home. We are both professionals and rarely cook at home, however due to the pandemic we were forced to change some of our spoiled habits. We’ve eaten in some of the most famous restaurants and steakhouses in world not just in New York and our home cooked meal literally surpassed any steak I’ve ever eaten, and we’ve been dining out for over 35 years. I never give reviews however this company surpassed our expectations by a mile. This is a good company that makes an honest effort to serve its clientele true quality and deserves to be acknowledged for it.

We originally tried Omaha because of an ad that offered an introductory special and we were hooked. We love their products and load up our freezer about once a month. Their prices save us lots of money over supermarket prices. OmahaSteaks is great and makes ordering a breeze!

I’ve been receiving steaks as gifts from my dad for many many years. So when I googled looking to purchase prime rib for Easter dinner and Omaha Steaks came up, I slapped my forehead with an “Of course!” And checked out the website – which directed me to download OmahaSteaks .

My my my. Look at what Omaha Steaks has gotten up to these days. Skillet meals. Slow-cooker meals. Buy two items and get steep discounts. Build your own special combos.

It’s like those meal delivery services only ... better. Because it’s Omaha meats. Price per serving is right there, and it’s reasonable. Nutrition information, right there.

OmahaSteaks is easy to navigate and entertaining to browse. Lovely plated meals. Yum.

Have found OmahaSteaks easy to find items and to complete an order or review meats and special items to purchase at another time App also includes descriptions cooking tips and return later to purchase One of the easiest apps to use No need to purchase something to get details it’s all there to review. Definitely recommended

As a new user who just recently received a large combo was quick to sign up and download OmahaSteaks . Nice clean easy to navigate.
Was disappointed to see so many items not
Available. I understand situation with the pandemic has effected us all. Hope these items will return in time. Really want to order up some great steaks for the summer.
Aha lots back in stock as of last order.
Will continue to enjoy great meats that Omaha provides.

It gives me step-by-step instructions to cook the Omaha steaks perfectly every time! Just check the thickness and decide how you want the steak done (rare-well). It gives you a countdown to putting it on the grill. (That’s the only one I’ve used.) Next, it tells you how long to cook the first side, flip it, and finish cooking it. It also lets you know how long the steak should rest before digging in!

My father used to receive holiday gifts from business clients when I was in my adolescence. Usually sausage and cheese, and then some years it would be steaks, Omaha Steaks. And that was over 40 years ago. I’ve been personally buying for at least the last 20 years. I really like that they have a major variety of dinners and dishes to serve. Makes it easier for me when I’m working 6 days a week with barely any time to cook.

While I have been using this company for a few years now and have been extremely happy with the quality of food I receive, it was when I had a problem with a large delivery I had that the customer service came through and quickly. I had placed a large order, or stocking my freezer after I had moved the the delivery company didn’t deliver on time and the whole delivery was ruined by them. When I called customer service about it not only did they replace the whole order they thanked me for allowing them to make it right. What company does that, go above and beyond for their customers. I have had a few orders since and all on time as they always have been before. Not only do you get great over the top food but over the top customer service as well. Loyal customer for life and now so are most of my friends.

We hav enjoyed an occasional treat by viewing Omaha Steaks and keeping the freezer full. The online or catalog are presented in an inviting way. Items clearly jump out and are described very well. No doubts.
Shopping is a clear delight. A large selection
Is available with many opportunities to please all my families desires.
For Xmas 2023 we sent a much welcomed order to our daughter and son. Gratefully received. They also appreciate the quality and variety🤗
Omaha Steaks will not let you down‼️

I am not a steak eater , my husband is. So I’m not the best when it comes to cooking steak. He got Omaha steaks for Christmas and OmahaSteaks helps me cook them to perfection! It has a timer on when to flip them and when they are done. All you gotta do is punch in what kind of steak your cooking measure the thickness with the handy ruler that comes on the info sheet that’s with your steaks and how you like them cooked … rare , medium rare , well done and bam! It tells you what to do. I cooked 2 ribeyes and two top sirloin for him and they turned out perfect with the timer and instructions on OmahaSteaks! Pretty slick!!! I’m impressed!!!

Since I started ordering fairly regularly I went ahead and download OmahaSteaks . What really impressed me was the cook feature. I've always been hesitant about grilling steak because they never turned out, but this is grilling for dummies. 😊 You put in your cut of meat, add it to the timer and when you start cooking it literally counts down each step telling you when to preheat the grill, put the meat on, flip the meat & when to take the meat off the grill to let it rest, and when it's time to serve. The first time I used it my steaks were perfect! very user-friendly for shopping and information.

We used to order from Omaha steaks & I have no idea why we stopped! It’s so convenient, top quality & so much more than steaks! The ultimate “no contact” delivery!
Highly recommended by my whole family. Lots of deals all the time! Thank you, Omaha Steak & all your workers for making this quarantine time a little less stressful for us!