LongHorn Steakhouse® Reviews

by Carbear7

My family and I come here quite often and have never had a meal as bad as tonight. It started w the salads my salad was okay but had the wrong lettuce which was fine I ate it. My husband had a regular salad w ranch dressing and the dressing was very sour/ spoiled. After the second bite he became nauseous and couldn’t even attempt to eat anymore. The waitress came and asked if there was an issue and he explained that there was something very wrong w the salad dressing and she said “okay” and took it away. The dinners weren’t any better. My husbands steak was very burnt on the outside, it looked like someone ground up charcoal and covered the steak. The total flavor of the steak was “char”. My daughter who ordered the Parmesan crusted chicken was also disappointed as the chicken was way over cooked and had very little cheese on it. I’m not sure what was going on tonight but like I said we eat here quite often and it’s never been this bad. Our bill was almost $100 and for that kind of money you would hope you were getting a delicious meal. This will most likely be out last visit here for a very long time. Oh, on the bright side..the char from the steak got rid of the spoiled ranch flavor he had in his mouth before the dinner arrived.

by Sirbob17

Placed an order online at 5:30 for pickup at 7. Did what was asked text with name and pickup # and then waited and waited and waited. At 730 a guy came out and for my name and he went inside. There was a lot of people waiting on orders. One car pulled up and they got their food within 20 minutes. A second vehicle pulled into the spot and after 15 minutes a lady brought her their food. They had a second order as well. We asked them what time they ordered (6:45) and now we are pushing 7:50. At 8 pm I got out of the car and went inside after the car next to us got its second order. After making my way through a crowd, I finally got to the area where the manager was. They said they only have 4 people working. They asked for my name again. So the after looking on the bar counter my food was the first bag there. I said something about it probably is cold by now since it was ordered at 5:30 for 7pm pickup and it’s now 8:15. They offered a dessert but I didn’t want to wait another hour for food. It was cold to lukewarm depending on what I was eating. Completely disappointed and won’t go back after the stupid stay at home order is lifted.

by Hopeless Hostess

Our family wanted to enjoy a family dinner at Longhorn in Kissimmee, FL. We tried putting our group on the waiting list but it allows for groups of 4 or less. So we did put our name in the waiting to rectify it when we arrived at the location. We when get there we immediately notified the male hostess that our group was on the waiting list but that the group was bigger than previous noted on LongHornSteakhouse . Mind you at this time we we’re still 8 in the waiting list. The hostess immediately said that the change in group number will add another 60 minutes to our wait. First of all who wants to wait almost 2 hrs to eat? Secondly where’s the customer service satisfaction? I was very dissatisfied with the customer service of the hostess not able to accommodate to our group. In this difficult times for the restaurant community the customers are trying to help but actions like the one presented by the hostess is what makes customers feel dissatisfied. He made 0% effort to make it work. We spent $150 tonight elsewhere.

by Spoojr

**Update: Developer response said it was fixed. True: The problem below was fixed, however another problem I didn’t mention remains.

I have an item saved as favorite in my account that includes a loaded potato with everything except green onions. When I add that item to my cart, it adds perfectly. When I go to checkout, it says “Sorry something went wrong, try again” and when I do, it gives the same message. When I add the same order on the website, it says “Sorry, the restaurant does not have an item in your order” and won’t allow me to add it to my order. However, when I re-add the item manually it works fine. Their online / app ordering system is very buggy. I order the same meal every single Friday for my family. Please fix your app, your food is AMAZING!

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I never have a problem ordering online, but when trying to use LongHornSteakhouse, it won’t let me see the menu. I click menu, select my restaurant, and the only option to view is “dinner”. I sit on this screen and it’s just blank. No matter which restaurant I select, there is no menu shown. It has my favorites that I selected online, so I can reorder my item from there, but I can’t order anything else. I’ve tried uninstalling and reinstalling LongHornSteakhouse , but nothing helps. It looks like I’m the only one with the problem, but it would be great to know why.

by Trainerzz

I went on my birthday and from the moment I sat down, the server acted like he didn’t want to be there and greeted us with a “What do you want” attitude. He never cleared a single dirty plate or empty glass the entire meal. Other servers who dropped off our food never took a dirty dish either. My daughter ordered Mac and cheese for a side and got mashed potatoes. By the time the server came to check on our meals, we were almost finished and I didn’t want to wait for the correction. Once we were done, he passed by our table 4 separate times before stopping to see if we wanted dessert or the check. I ordered dessert to go since it was my birthday and I wanted dessert. The server did not bring the check until several minutes after out to go desserts were delivered. When left the table was still full of dirty dishes.

by Carl Self

Out or the last 7 or 8 times that me and my family been there
this was the worst experience I ever had here the wait staff was not the most pleasant. The waitress who brought out our food just came over and started putting out the food without even giving any a chance to move or actually get out of her way and she was doing it to to all the tables. And the waitress was not the most attentive I put out my credit card to pay when she brought it back I went to get it and she hands it to my wife also not to friendly. I need more dressing for my salad she walked by 3 times while I tried getting her attention she looked right at me and kept walking until I said something to her. And this is the first time I didn’t like my steak nothing but grease and no seasoning but I don’t usually complain about my because I don’t want anyone thinking I want my food for free.

by BCB070768

Do not waste all of your time trying to place an order. Buggy and cumbersome to begin with. Once you you finally think you’re done and have submitted an order- nothing. LongHornSteakhouse does not work. Your order will not actually be sent to the restaurant, and you will have to reorder in person and wait even longer. I use to do web app development. This is ridiculous and unacceptable. I am really getting sick of some app developers getting paid big bucks to create such terrible apps. I read the other reviews and see that these issues aren’t even new! LongHornSteakhouse has been terrible for a long time. This is something that should have never happened and, because they are informed through these reviews, they know it doesn’t work, yet don’t bother to fix it. They even have the restaurants in on it, and they feign ignorance and then get pushy about making you again place your order over the phone. If I wanted to call in my order I would have done that to begin with. Oh, and to all the geniuses on here writing restaurant reviews…really? Are you actually that dense? This is meant to be a means to submit a review about the iPhone app. No one cares that Flo down at your local Longhorn is the best server ever, and your food was delicious, or that Butch was a terrible server and your food was cold, plus you didn’t order the “special sauce” and it tasted funny. Here’s your sign….

by DDDXYZ

We placed our order online for pickup at what was obviously a busy time. When LongHornSteakhouse told us at 5:15pm that our order would be ready at 5:50pm that was reasonable. By the time we entered our payment the pickup time had changed to 7:00pm. I called and they gladly changed it to pickup in 20minutes with the explanation that they had 3 orders at the same time so the system altered the time. When we arrived our order was ready & they delivered it to our car promptly.
Next chapter to the story is that we took our food home and sat down to eat it. We were very surprised to have fried chicken instead of chicken fried steak. We have ordered takeout steaks and chicken fried steak from Longhorn in the past but never even knew they had fried chicken. We ate it because we didn’t want to drive all the way back and we were hungry. It was ok but surely not what we expected.

by Isnand

I’ve called the store to ask, id put the order in and it never went to the store. This has happened three times now, you go put the order in and pay and you go to pick up and they never had an order in so now you have to wait twice the amount for it to cook.

LongHornSteakhouse also will tell you times aren’t available for no reason, save your last order and not let you delete it. Only way I’ve found to do this is by deleting LongHornSteakhouse and reinstalling it...and it’ll fix for the first order.

I love long horn and go there at least 3-4 times a month but LongHornSteakhouse is ridiculous, it won’t send your order in or it won’t let you place an order and I’ve LongHornSteakhouse now a year and a half..I almost always have to call in the order.

by Babysister 69

The food and the service was excellent . I enjoyed my fruit salad and the rib eye. The waitress Jada was very professional, well mannered, efficient, and I will ask for her when I come back. I tipped her for her service. I will be back because my nephew and I have lunch here. I love the atmosphere. My favorite place is at the bar. Due to the Delta Variance I sat in a booth.!

I do not think the resturant owner has the right to keep .68 in change from my money ;!without asking me because they do not have change. I gave them the .32 and they refunded me my 1.00 back. If you keep .68 from every customer you serve that day you have unlawfully taken money that does not belong to you without consent. This is not ethical when you do not notify the customer in ADVANCE, in writing, or by word of mouth.

I gave Jada her tip because when I expressed my concern she wanted to give me a dollar from her tip money. That really gave me an anger rush. She is doing the work and willing to give me money out of her pocket. She works for her tips and she is fast, efficient, polite, pays attention to details and checks her tables frequently.

Please practice better ethics and notify the customer if they use cash you will round it off to the nearest dollar. Then the customer has a choice of using cash or card. There is change at BOA. I get it all the time.

Thanks for the lesson and I will only use my credit card in the future.

by Pnb1028

Literally the worst app I’ve ever downloaded. I had my order all correct for what my family wanted, it would not accept my name or my phone number. I tried to use a gift card (and we knew we would go way over that amount) so we had to pay the remaining balance but it wouldn’t let me use/add another payment method to pay the balance after the gift card. I finally ended up having to try just my credit card and it wouldn’t allow me to add the payment at all. Ended up cancelling the whole order and went to another restaurant. Very dissatisfied.

by Bj And Roberta

We didn’t know if we would be able to get in, but we got to the Frankfort, Ky Longhorn at about 4:35. We were able to walk right in. The hostess was really nice and friendly. Waitress was at our table promptly and very friendly taking our drink order. When she came back with our drinks, we already had our bread. Taking our meal order and delivered it also as promptly. She checked on us and others when possible. All and all service was great, food was excellent and tonight was a success to us. We will be back. Thank you Frankfort Longhorn.

by Dke74

The food and drinks were great! The service was not so great although my daughter has been here several times in the past 2 weeks and said the service was exponential! Unfortunately not tonight. Maybe our server is having a bad day. I really cannot say. But she walked past us many times after serving our drinks, appetizers and entree and never once asked us how everything was it if we needed anything else. Disappointing to say the least! That part anyways! Nevertheless we will be back for Michelle! My daughter speaks very highly of her. She was off tonight!

by Froach05

Excellent service for a to go order! Couldn’t consume alcohol because I had a lot of driving to do. I still sat at the bar and staff was very helpful. Tyler the waiter was as kind as one could be! I tipped him well even though it was carry out while a lot of people don’t! As a side note I watched a lady across from me order two beverages of alcohol.! She drank half of one and told Tyler that it wasn’t what she ordered! Nonsense! She got what she ordered, watched him poor the drink! Remember she drank half! Sent back! He was very polite to the lady even though she just robbed him! Another reason restaurants struggle!

by Robert37363628

LongHornSteakhouse gives you wait times, obviously it’s still first come first serve. If you wait to arrive at the last minute but 4 parties show up before you and there happens to be tables available, of course they’re going to be seated first and you will have to wait longer. Common sense people! Then the customers who physically showed up early to wait would never get seated. Stop being ignorant and complaining because you think you should just show up and get seated. Check in, show up as soon as possible and maybe you’ll even get a table sooner. Or better yet, if you really don’t want to wait order to go!

by Ga Watcher Fan

We finally made it to our local Longhorns. We had heard a lot of having to wait stories, but I used the “get in line” option watched it closely and on a Tuesday night we had a “no wait” was seated and waited on promptly and friendly greetings by all whom we came in contact!! Our waiter was Will and he was fabulous !! Got our order precisely and in a timely matter, and removed our used plates out as we needed them and kept us stocked in drink refills,, I honestly came tell you how many times he checked on us but enough and he had other tables as well!! ⭐️⭐️⭐️⭐️⭐️ for Will and the kitchen staff!!

by Gary Naples

I live in Naples, Fl and I drive past my local location 25 miles to visit the gulf coast town center location in fort Myers, FL. Why do I do that? Several months ago I was served by a delightful woman named Amanda. I have returned many times and I have asked for Amanda specifically every time. As a busy businessman I just want to relax and enjoy my salmon. Amanda now remembers me and always greets me with a friendly hello and a cheerful smile. She never rushes and she doesn’t hover around my table yet we always have time for a little friendly banter. I’ve reviewed her several times and I’ll say this again: she is a keeper!!

by FlossyD😈

Update to my review - after the updating and deleting/downloading LongHornSteakhouse , it is much MUCH better and seems to work well and fixes the problems I had. THANK U👍👏🏼

What a useless app for longhorn. It’s frustrating to place orders at your local restaurant and after you have picked what you want on the online menu via your phone, there isn’t ANY way to see, confirm or pay for the order. There isn’t a CART icon to click and see what’s in the cart and option to pay. The ONLY icons are - Hone, Location, Menu and OOO - whatever that means for your settings, login, cards, location, etc.

by Need A Working Wait List

I joined the “wait List” and it indicated a 35-40 minute wait. We left home and arrived approximately 25 minutes later. When my wife approached the hostess she was told the wait would be an additional FIFTY minutes. She was told the time had increased significantly. Displease, we retired to our car to wait. After about 30 minutes we received a text our table was ready. Once we were seated my wife points to a family getting drinks delivered to their table and tells me they were at the hostess station when she walked in. They were seated before us! So much for LongHornSteakhouse and using the wait list. No thanks Longhorn. Outback honors call ahead seating times.

by SteLynKat123

To the one that rated a One Star review because of their credit card, I simply have to say that you’re an IDIOT!!!!! You didn’t rate the food or experience!!!! Shame on YOU!!!! I came here tonight and had some very pleasant staff take my order outside of the restaurant.....in the cold nonetheless, due to the Corona virus pandemic, and were very efficient. I ordered the filet mignon and it was cooked to perfection!!!! I give FIVE STARS to this restaurant as well as their staff!!!! Hats off to you for serving us during this tumultuous time. I understand wholeheartedly the need to continue working whereas I’m a CNA. I’m grateful that I was able to get a great meal with wonderful service!!! I was too tired to cook for myself. I hope more people appreciate such wonderful service.

by Chose A Name

LongHornSteakhouse took forever to load options and choices. After 20 minutes it kicked out my pickup time because too much time had passed since I started my order. I only wanted 4 meals easy enough, so I thought. Finally had everything ready to go put in my card number and it said payment would not cover taxes, what does that even mean. This is the worst app ever, I will not be using it to order my Togo meals again.

by Blind Bat 20 20

A quick look into LongHornSteakhouse showed that developers did not take blind customers into consideration yet. Reminder , a blind persons money is the same as everybody else’s. Please label your buttons so that voice over on I phone can read them. Will report app issues to NFB, blinded Veterans Association and other blind social groups in my next email blast. You guys are just steps away from fixing simple problems. Suggest contacting Apple developers for support, they have dedicated team of blind to help make app completely accessible.

by First Renigade

I use food apps all the time on my iPhone and my wife and I visit Longhorn steak house at least once a month. So I decided to try LongHornSteakhouse . This was a bad mistake as every time I try to use LongHornSteakhouse it always says “Sorry something went wrong and it didn’t make it to our restaurant. Please try your order again”

Now I am ok with SOME glitchs but not every time. I have tried several times with the hope that the next update will fix the issue but alas no luck. I will keep trying but I am not holding my breath.

by ScoWil888

I couldn’t believe that after using LongHornSteakhouse to get on the wait list and quoted a 36-45 minute wait time that I was told the same 40 minute wait time when I checked with the host. When I asked, he stated that the wait time doesn’t start until you check in with the host. That’s no different and impressively deceptive as represented in LongHornSteakhouse and the description of getting on this list. My party immediately left and deleted LongHornSteakhouse . Very poor customer relations and will always color my feelings about this chain.

by Fafnir812

Longhorn and Darden Inc sent an email saying if I got LongHornSteakhouse , there would be coupon offers sent to my app and email. THEY LIED! Since I installed LongHornSteakhouse, I have to go searching for any and all discounts and coupons. In fact, the emails stopped sending coupons at all.

DON’T INSTALL LongHornSteakhouse IF YOU WANT AN OCCASIONAL LONGHORN COUPON FOR A FREE APPETIZER OR $5 OFF. They look at installing LongHornSteakhouse as a sign they hooked you as a fish; they then reel you in with no more bait.

by Jkirk1626

From other reviews, I see I'm not the only one who's had LongHornSteakhouse fail to process a debit card. LongHornSteakhouse fails to process a payment. Instead, you have to pay at the restaurant, despite the ostensible option to pay through LongHornSteakhouse .

LongHornSteakhouse is incapable of placing an order for the Legendary Steaks & Pairings - Flo's Filet & Longhorn Salmon. Who knows what other items th3 app can't process?

Customer support responded terrifically, although the inability to process cards through LongHornSteakhouse persists. The development team isn't getting it done and doesn't care enough to test LongHornSteakhouse 's performance. Management is too incompetent to make corrections.

by LuckyGirlx86

We were quoted 26-36 minutes for our wait time. We show up at 30 minutes and we were told it would be about 20-25 mins. I asked if this was additional to what we had already waited and the hostess said “yes unfortunately. I’m sorry”.

Don’t make an app with a wait list option if it’s not accurate! We put ourselves in line to avoid this and now here we are, standing in the cold doors, waiting for a table for another half hour. Ridiculous.

Also another recommendation for LongHornSteakhouse - include the countdown for the incorrect wait time so that way people know if they need to hurry to get there or have another 10 minutes to do something.

by JSchaeffer

When the Longhorn app was first introduced, I used it to try to pay for my check. Input all the information, and submitted payment, and even got a confirmation number, but server could not verify that payment was made. He got the manager involved, who even called their tech support, and could not figure it out. After a half hour of waiting, I also verified that the payment had not been charged to my card, so I paid again with a physical card. Now, many months later, I figured I would try it again. This time, I even tried to pre-populate my payment information, and LongHornSteakhouse fails to verify my card info, and also tells me that the logged in person doesn’t match the card info (which I had sent even tried to enter yet!). When that failed again for a second time, I decided to try to fill out the rest of my preferences. I went into settings, and tried to turn on FaceID, and LongHornSteakhouse instantly crashed! Tried a few more times, with the same result.

Ok, giving up, but I should at least try to contact app support under LongHornSteakhouse Store, so selected the support link, and... it took me to a web page that would not load!

Final last resort - leave this review... hopefully someone gets the hint!

by PhylWith

I loaded LongHornSteakhouse primarily to see my points and rewards. LongHornSteakhouse does not do that. I still had to use the website for that. I was able to pay my bill from LongHornSteakhouse which was nice. Didn’t use the waiting list option since it was a Monday night but if that still works like all these other reviews - that option should be removed. There is no point in offering that on LongHornSteakhouse unless it allows you to use your wait time before arriving at the restaurant. Why even offer it on LongHornSteakhouse at all? It only creates animosity toward your chain.

by Ksalms

There are some major glitches with LongHornSteakhouse, such as not being able to add items to your cart and a message comes up saying “your pick up time has been changed” and I had not even gotten to that point. When you are able to add food LongHornSteakhouse doesn’t seem to communicate to the restaurant the entirety of the order. The whole process is one big circle.
The restaurant is always nice and fixes whatever was left off or not recorded but that’s added work for them they shouldn’t have to worry about on the back end.

by When Worlds Collide

When I selected to get on the wait list, I was informed that there would be an 11-15 minute wait. When we arrived 10 minutes later and checked in, the wait time was now 20 minutes. At 30 minutes, I might have chosen a different establishment.

Take a look at the Chili’s app. There wait time is accurate and you can check how the line is progressing.

by Caterjina

Had to make my profile again because it no longer recognized my email. Annoying. I just called in my to go order. Hopefully LongHornSteakhouse works next time

by Djlarue.com

Had lunch two weeks back and the service was awesome - Steak was perfect and the entire meal was amazing - thought is was a fluke because it was not very busy on the day we dined - so thought we try dinner the following week when it was very busy - once again the service was awesome and the steak was perfect!