Contact Wahoo Support

by Michaelmurphyla

This used to be fantastic. However, in recent updates Wahoo began attempting to track YOUR whereabouts when the app is not on by requesting ACCESS YOUR LOCATION ALWAYS in location services. That means the app is tracking when you’re not using the app. I opt to allow Wahoo to track my location ONLY WHEN USING THE APP (as the app needs your location to track runs and so on). Since selecting this option in location services, I get a horrible and frustrating reminder EVERY TIME I use the app, stating, “I am not using the proper location services.”
There is no reason why any app should be able to track your location when you’re not using the app. Wahoo, I’m sure, has some BS and canned response in why it needs to track your location when the app is NOT BEING USED.
In light of Facebook and other apps gathering your information and selling it to third parties, I will never allow an app to track my location when I’m not using it. Wahoo who should be ashamed of itself for requesting your LOCATION ALWAYS. Uber, if you recall, went through a similar situation. In which users screamed so much that it removed the request to have location services on at all times.
This is disgraceful and makes me think that Wahoo maybe selling our information to third parties.

by _aleph

Was going to refrain from writing a review, but the forced email sign-up was the final straw. The app now forces you to register to your email. Naturally, Wahoo uses that opportunity to almost immediately send you product spam. As if paying $1k+ for a kickr core was not enough, it needs to bilk you a bit more. Issues with app: - Cadance data from Kickr Core is not visible. - Data screens are poorly designed. Why isn’t HR visible with ERG controls? It makes it difficult to do HR based intervals. - Initial sync with strava was incredibly painful, took 20+ tries to get it to work. You would log in with un/pw but the app connection would fail to work (i.e. unable to upload a workout). - Occasionally slips out of ERG speed simulation mode, even though the toggle is on. Workaround is to always toggle-on and toggle-off the ERG simulation option prior to starting a workout. Otherwise, you get inconsistent distance measurements across workouts. - Lack of quick ERG power change preset buttons. If you want to switch from temp to threshold during an interval, you are dialing in watts each time. - Bugs when trying to calibrate the kickr core: speed sometimes stays at 0, or the resistance is very high at start of calibration. Workaround is to power cycle the kickr core unit.

by Jray2121

It used to be a great app, but over the past few months it’s gotten worse and worse. My data doesn’t sync with major apps like it used to for years (Mapmyrun, Nike, Strava, etc,). I’ve done everything they suggest and it still doesn't work. I even deleted the app and reinstalled it hoping that would work but it still didn’t work, and I lost my past 3 years of workout data. Luckily, the data synced until just the past few months so I have it, but it’s only on the other apps, not Wahoo. Also, the data it shows in the history is screwed up. The preview screen is correct, but when I click on it, the time data is really screwed up. For example, I ran on the treadmill for 1 hour and 9 minutes. It shows that correct time in the history screen, but when I click on it, the “active time” shows my lap 3 time as 21 hours, 55 minutes, and 37 seconds, and my paused time as over 204 hours. This doesn’t give me the confidence to continue using it. This was my favorite workout app and worked great with all my gear, but with no syncing and major data issues, I’m not going to be using anymore. I’ve done all their tips and still nothing. Too bad.