MARTA On the Go Reviews

Atlanta is making money hand over foot. And the public transportation is horrible. The applications lag time is around 15 minutes or more, and the busses and trains run around that late at the same time. Therefore, if you use MARTAOntheGo , you get to the station after the train/bus has left and you have to wait for the next one, which is sub sequentially late usually as well. So using MARTAOntheGo on a regular basis to get me to and from work ends up making me wait statistically longer for Marta than randomly guessing on rides. On top of that the drivers are generally pretty rude and will pass by the bus stop and give you the bird before stopping. Call in a complaint, and they give you an attitude about it as well. Atlanta is growing exponentially and the public transportation cannot handle it by any means. As I write this, the. Is should be showing up, instead it reset and the bus was past the stop by 4 or 5 miles. Way to go technology

MARTAOntheGo constantly crashes when i need to look at the
real-time map for my bus and for the bus stop times next to my house. The next train arrival function is terrible when planning out how long the wait it is because they only show the train going in the one direction you're not headed. I'm highly disappointed with my experience since some routes have changed all together, the paper pamphlets are not up to date, and MARTAOntheGo is about as useful as guessing what the times are with out any help from Google trip planner. In the End MARTAOntheGo, the services, and over all handling for these problems have made me hate public transportation even more, with it getting a little bit less reliable everyday.

I pray for the day I get car, i'd rather deal with an outlandish car note than deal with Marta anymore.

MARTAOntheGo just like everything MARTA is such a inconvenience to the customers! It crashes, its not user friendly at all nor does it update after adding to the Breeze card! I loaded on Friday morning and still don’t see it on MARTAOntheGo!
How naive of me , MARTA doesn’t really care about its riders/customers or potential customers, I can tell by the stations and MARTAOntheGo confirms it!
You have children, elderly and people who have never ridden Marta or how about the ones who are visiting and don’t know the area- but what do I know. A lot of improvements are needed on MARTAOntheGo , in the stations and the personnel morale ! Guess it’s true ... with MARTA it’s all about the 💰

Marta is pathetic, so why would I expect their app to be any different? Marta trains come whenever and are hardly ever on scheduled time because the trains are extremely old and not well maintained. It would be nice to have an app that was able to keep up with the frequent delays on the train. But nope it doesn't. As usual Marta inconveniences everyone and they aren't going to improve their system. So basically they're saying screw us as customers and they will continue to take our money while spitting in our face. But unfortunately Marta is the only option for some people. Fortunately I have a car but it's a lot cheaper to travel downtown daily with Marta.

MARTAOntheGo provides accurate times for the bus and rail schedules, which allows me to plan my trip(s). The real time tracking of buses within a specified route is extremely helpful. Traffic in the city can be a headache at times, but knowing your bus is on its way from the palm of your hand can be reassuring. Excellent tool; and I’d recommend using it to keep Atlanta moving!

The sever seems to stop working very often. Some buses WiFi still doesn’t even work and doesn’t allow you to actually connect. I still can’t seem to understand why certain train stations on MARTAOntheGo doesn’t show the other train showing time. For example, when I get off work I see that the Airport Southbound time is shown on MARTAOntheGo but not the Northbound and this is vice versa for the Eastbound and Westbound train stations as well.

It has good info on train arrival and departure times. The times fluctuate lightly due to real world variances. They slow down and speed up to keep good on the scheduled times. It needs to update its old looking interface. It also needs to add the trains to the live map so you can see where they are. It’s not useless. It’s just not great at this time.

MARTAOntheGo’s main feature is a real time tracker for the position of the buses. It’s supposed to be able to let you know how far a bus is from where you are, but it doesn’t work. On multiple occasions, I have missed a bus because I assumed that MARTAOntheGo was accurate when it told me that the bus was 15 minutes away. I go grab something to eat or walk down to the next bus stop to get some exercise, and then the bus comes and misses me. I have found that I am much better off just using the estimated bus arrival times on Google Maps.

To navigate to a location MARTAOntheGo suggests you use google maps. Really?!

MARTAOntheGo constantly crashes when opening real time data.

Also the updates for single tracking have you exit MARTAOntheGo rather than using the framework for a simple browser to open within MARTAOntheGo .

Not sure what everyone is complaining about. Use this all the time and helps me a lot when I’m trying to figure out if I missed the bus with the real time function.

Once I was strained in the city in the rain storm and had no idea what buses were around me. Use MARTAOntheGo and got on my way in no time.

Thanks MARTA

When MARTAOntheGo was first launched it seemed to provide more reliable train arrival times than the station signs, and was a great way to quickly check when the next train was arriving before leaving work, etc. Then arrival times seemed to begin to be less accurate or missing, and now train information usually won’t load due to a server error. It’s been unusable for several months. If this were a decent app it would make riding Marta much more enjoyable.

I’ve been using MARTAOntheGo for FOUR YEARS and it hasn't gotten a UI update and it’s still terrible. You would think the city of atlanta would care enough about its citizens to make sure they are able to use it’s public transportation as efficiently as possible. In short MARTAOntheGo runs terribly and the interface is awful. It does not run smoothly at all, the timings are off, it doesn't update arrival times (buses and trains) sufficiently, and it looks all bad. Please, it needs work, a lot of it.

MARTAOntheGo just gets worse and worse with every update. MARTA is already horrible to ride, but using MARTAOntheGo seriously makes it worse. None of the “real-time” maps for the buses so it is impossible to know how far away a bus is, or even more annoying not knowing where a bus is when MARTA decides change the routes which they just did. On top of that it constantly says “ no response from server” making MARTAOntheGo even more unusable...please fix it!!!

Coming from Boston I had such high expectations for Marta and boy oh boy have I never been disappointed!! MARTAOntheGo is stuck in the middle ages and doesn't offer what's important to the riders ie real time bus tracking, schedule updates and not some old fashioned table of times! You're better off using Google maps than this comedy of an app. Seems Marta people may have as well forgotten this exists. Don't bother downloading

Latest update breaks normal functionality of checking next train arrivals. Instead of loading the next screen, users are just directed out of MARTAOntheGo and into a browser and onto a page that doesn’t contain helpful information. This is not a good user experience - give the users an option to leave MARTAOntheGo with alerts if needed, but don’t change core functionality of MARTAOntheGo for a worse experience. Please fix this ASAP.

The application crashes when you select stops on their map to figure out route information. The bus times and schedules were better off being put in an excel workbook and pasted as a pdf. With the amount they charge for rides, Georgia is better off letting a private entity replace them. A startup could do 10x better with the infrastructure given to this organization.

I don't ever ever ever do reviews but this is really irritating and frustrating. The Bus Map thing is a total mess. Shouldn't have it on here if it isn't accurate. Bus schedule are awful and inaccurate (or the drivers don't know their route times, I don't know). Everyday I'm waiting more than the time expected for a bus that was suppose to come 20 minutes ago. Come on Marta. You can do better.

So it’s a good app, except the updates don’t seem to come thru correctly. I wind up deleting and reinstalling MARTAOntheGo for updates, and then I’m happy with it.

The bus real time map is never correct. Most of the time it doesn’t even show where the bus is located. Sometimes it show the bus is far away while the bus is pulling up on you. Figure they would have gotten this together by now. I can get a accurate location to see how far away my food is located with food delivery apps but not get to work on time with MARTA app.

If you’re looking for safe, reliable train service that’s delivered consistently, move to the Bay Area or Washington D.C. The “Rapid Transit” part of MARTA is a stretch and when service issues arise, which is daily, the MARTA app rarely provides updated or real-time alerts. Their advice—listen to the station intercom announcements, even tho 90% of commuters wear earbuds or headphones. And let’s not even get started on the station or train way-finding and information screens...

All good until the streetcar update, which screwed up the menu by moving the favorites button, and the rearrange buttons feature doesn't work, so it can't be fixed back the way it was. I'm a developer so I get it... apps are complex... but maybe don't push a broken build 🤔

Plus how many people use the Favorites button, versus how many use the streetcar schedule???? Come on! It would be cool to prioritize features riders can actually use.

I don't ever ever ever do reviews but this is really irritating and frustrating. The Bus Map thing is a total mess. Shouldn't have it on here if it isn't accurate. Bus schedule are awful and inaccurate (or the drivers don't know their route times, I don't know). Everyday I'm waiting more than the time expected for a bus that was suppose to come 20 minutes ago. Come on Marta. You can do better.