Lalamove Reviews

Poor availability as 80% of the time , there is no available service. and in the few instances you get drivers, have experienced cancellations.

very frustrating that I had to request to refund my deposit to wallet. the customer service chat is quick to reply however it also failed miserably because the said refund was for processing and even after 3 months it never happened and they did not even bother to reply to my messages after that.

To this date, no one has reached out nor returned the funds. Pls beware.

In theory, an app is created so that one may automate and create a more seamless experience for the end user. Maybe save some time, possibly create a tool that's useful. This experience may come in the form of ordering a taxi, food for your meal or a rideshare car.

Allegedly that's what this app tried to do. But while Lalamove may look shiny and is considerably user friendly, it fails in all other aspects that may suggest a more automated or seamless experience. Some examples- why did I get 8 missed calls from their customer service after using their App? Why was I not able to resolve the issue after the 4 subsequent calls with their team? Why were there multiple drivers calling me? Why didn't the driver correct call me in the first place? Why was I negotiating with the driver til close to midnight on the phone?

While training and basic customer service etiquette seemed utterly devoid from my interaction with the this app team, it seems the biggest shortfall is in how NOT streamlined the experience is. What should have been a 1 minute App experience turned into a combined 3 hour ordeal. I hope the this app team gets it and fixes their approach to their service, as well as reconsider the end users' journey post-click. It Best of luck.

Too many variables in services available for Lalamove to be effective. You order a pick up and a driver accepts it. You make arrangements. Driver then changes time. You reluctantly agree and adjust the arrangements. Driver shows up and wants to change price because the stars have not quite aligned for him...... Just call a guy out of the local classified and save some money and grief. Oh yeah, just try using the 'discount voucher' with the driver...... Good luck!

Lalamove allows people to register your email falsely and won’t remove it from an account when your report fraud.

ever since i signed up for Lalamove i keep receiving spam messages from this app. there is no way to opt out and contacting them by email does not get replies. I waited 30 mins for customer live chat and was not connected to anyone. There is no way to delete your account either, so they’ll have my information until they go bust :/
Stop sending me text messages!!!

Try Lalamove if you love getting beeped about promotions and offers. Not.

Too many!!! I dont care about them!!! Turn them off!!!!!!!!

This is a Chinese company looking to steal intellectual property from US companies to support their global expansion 👎👎

Cant track packages being received in Lalamove and their messages for a package coming does not real time track.

It’s offensive when your app tells the client to pay any outstanding payments. Instead You SHOULD ACKNOWLEDGE PAYMENT.

Driver came on time and was very helpful. Would like to commend Erickson Manzano for being nice and respectful. A must keep this app driver!Will definitely use Lalamove again. Keep it up. 👍🏻😊

Highly recommended. I don't speak Cantonese nor Mandarin. I used Lalamove and I got a van in 10 minutes to move my stuff.

Excellent, fast service as very reasonable rates. Highly recommended especially if you need is delivery (no assembly)! Very pleased with this option and makes it easier when we have to shop at Ikea now.

You can try to find an alternative but this app is the only real option when you need a delivery service that is fast, reliable, and cost effective.

never thought about writing a review before, but this app deserved this one. the driver was really nice and using Lalamove was so smooth and easy, and a lot cheaper than other delivery services here in HK. wish u guys all the best

After little luck with various "man-with-a-van" services and lots of hassles with schedules and extra charges, Lalamove was a breath of fresh air! The user interface works well and it is easy to select the options you need. The price is clear (as long as you don't go over the time or up stairs) and reasonable too. The best part is not being at the mercy of someone else's schedule! Thanks Easy Van!

Thanks for going above and beyond your duty.. Sa uulitin.. Kudos!! You deserve a 5 Star..😁😁😁😁

Apps is very useful with good services, good manner and punctual drivers.

Fast and good

User friendly, real time and efficient. 👍🏼

Driver canceled at the assigned pick up time. This is despite calling a half hour before the pick up to confirm the pick up. I used this service to get a van because my family has too much luggage to fit in a taxi. When the driver canceled my family was stranded. This service is unreliable and their is obviously zero vetting of the drivers. Avoid Lalamove at all costs!