Contact PAK IDENTITY

Contact PAK IDENTITY Support


Company Name:

About: This mobile application is for the existing users of NADRA’s Pak-ID Portal
(http://id.nadra.



PAK IDENTITY Customer Service 💢

Hard-to-find customer service info can be a red flag. Is PAK IDENTITY Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Pak Identity Website

Privacy Policy: https://sites.google.com/view/pak-id-privacy-policy/

Developer: National Database & Registration Authority




Privacy & Terms:

http://id.nadra.gov.pk



Can I trust PAK IDENTITY app?

Protect your data and wallet. We investigate the developer's website (), verify they're legit, and uncover hidden scams or complaints.




8 Most reported problems 😔💔

4.5 out of 5
Saadia Javed
2026-03-18

when I fill information in English it requires me to enter the same information in Urdu again and I if I copy and paste English address it does not accept it . So I am unable to complete the application. I can not open a bank account can not have a debit card in my name. Evereything else is at halt because I can not change my NICOP into a CNIC

Ijaz Ahmed Butt
2025-08-28

Hi, I am trying to create a new account, but when I filled out the form on my mobile, I received a message saying that the identity number is already in use, indicating that an account is already registered under this number. However, I’ve lost access to my previous phone, and I don't remember the Gmail address associated with the account. I have tried creating a new account with my current Gmail address, but encountered the same issue. Please assist me in either recovering my account or helping me update the email address associated with it. I would really appreciate any support you can provide. Thank you.

Ahmad
2024-02-27

USELESS APP!!! Fingerprint scan doesn´t work. want to delete account.

Uzair Ahmed
2024-02-07

How to change the phone number

Asif Akhtar
2022-01-02

Every time I try to click upload finger print option I am getting an error to activate a license.

Fingerprint not syncing with the web account

2022-06-01

by Mk786001

Not synchronizing the fingerprints into the Nadra’s web account taken from this app. It synchronized the photograph and documents with no issues. It has been two days but still not working. Nadra complaints website is also not working and not sure where to report the complaint of problem with the complaint page 😠. Please fix these problems.

Nothing works

2022-06-08

by Abe Jacobs

The picture and finger scan does not work. I tried on multiple people and even when the fingers scan is done, not once it was accepted. I also tried on multiple iPhones with the beat cameras. This is a useless app.

Finger print scan function doesn’t work

2022-06-15

by Mano3268

I tried using the app for finger prints during my application process for NICOP and it keeps giving me an error saying “license not activated” - looks like some technical issue but been this way for more than a day




Have a Problem with PAK IDENTITY? Report Issue




Why should I report an Issue with PAK IDENTITY?

  1. Pulling issues faced by users like you is a good way to draw attention of PAK IDENTITY to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a PAK IDENTITY customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PAK IDENTITY.


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