Contact Hollister Co Support

by Younesryan

After updating to the latest version of the Hollister app, there have been several issues that have constantly been occurring that were not before updating. At first the app was working completely fine until I noticed that scrolling through the catalog of clothing was INCREDIBLY laggy and slow. Even if I scrolled with the slightest touch, it would completely lag out. Later on, I was trying to fill out an order and I used my PayPal. However, every time I tried clicking the icon to use PayPal, the app would either crash or give me an error. I had to delete and download the app again in order to place my order. The next day, I went into the app, and noticed I had been logged out, which the app does periodically so I didn’t mind it much, but when I try to log back in, it says that the information I filled in (username/password) does not work and it shows me an error, and asks me to reset my password. I’m unaware if anyone else is having these issues, but I will not continue to use the app if these issues are persistent.

by Never Received My Packages

On January 8, 2021 I was supposed to receive a package including a black tank top. This package never showed up. Last month I ordered from Hollister in hopes that my package would actually be received. I ordered a halter shirt, This too has not shown up after ten days. Both instead of saying “on its way “, etc. it says “ready to go “. When I’ve seen these words before it means that my package will not show up, and they haven’t. This is absolutely UNACCEPTABLE behavior from such a successful and EXPENSIVE clothing store. I spent my money on these two items and didn’t receive any package in return. This is a note to Hollister that I would like to receive my packages, or get FULL refund. I will not be shopping at the store again, and I think those who are in reading this should NOT shop at Hollister as well. Thank you for reading my review and please take note for everything I have said, I hope thi does it happened to any of you.

by Xxdummy Gamer

Normally I find the Hollister app fine, but for over a week now every time I open the app it just says "Wipeout: we're dusting the sand off a few things to make your shopping experience even better" followed by a retry button. I've tried refreshing, I've tried deleting and redownloading, I've looked online/at reviews and at their Twitter to see if this was an issue with the app in general or just me but saw nothing, and at this point I'll probably just delete it soon because I keep getting notifications but can't get rid of them because the app won't open. And this is following me making a purchase through the app for store pickup and then never getting a notification/email of delivery so it was returned. Customer service was willing to refund that purchase but now with all these annoyances piling up not sure I'll keep the app.

However, when it's not buggy and full of issues the app does work well, but when it's not in top shape it's literally useless.