Delta Dental Mobile Reviews

Delta Dental Mobile Reviews

Published by on 2021-11-03

🏷️ About: Delta Dental’s App gives you access to our most popular member tools on your mobile device. Key features of the Delta Dental app include: - Show your ID card at the dental office without getting out your wallet.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
65.8%

😎👌🔥 Positive experience
19.4%

🙄💅🫥 Neutral
14.9%

~ from Justuseapp.com NLP analysis of 1,331 combined software reviews.



Read 15 Customer Service Reviews 👿🤬😡😠💢😤

1.7 out of 5

The definition of hot garbage

2024-11-21

DeltaDental is the definition of hot garbage. If I could give it 0 stars or negative stars I would. It it is extremely slow and provides little to no valuable information and proves to be extremely useless nearly 100% of the time.

For example, 100% of the time I try to tap anything on the bottom bar say, “find a dentist”, “my coverage” or “my claims” it pops up an error message saying that they are unable to connect at this time and to come back at Central Time. Come back 20 minutes later, same message. Further more, why am I give a time in central time, have you not considered users in other time zones!? This is not intermittent, literally 100% of the time. I can literally only view the content of the home screen. Cool, except when it’s not. According to DeltaDental Store DeltaDental hasn’t been updated in 3 months!? 3 months in modern software development time is the equivalent of 10 years. It’s safe to say that Delta Dental is the only insurance company I have ever had that doesn’t have an operable app. Get it together it’s 2019, my grandmother could write a more useful app than this.

Very poor IT people

2024-11-21

I have opened more than one incident report and they keep closing them without fixing the issue. I am an IT major and these people do a very poor job. I have requested that the people doing DeltaDental call me and they have yet to call me. They responded with one of the closing of my incident that one of my daughters has the same birthday as another and with each closure they respond saying that I need to contact delta dental to find out the correct name and birthday of my dependent. I guess they are unaware that most sets of multiple have the same date of birth and I am fully aware of what I named them and how I spelled their names and yes I know that delta dental has the correct spelling. If I could give negative starts I would.

Useless App - Don’t Bother

2024-11-21

I don’t write many reviews, but when I run across an app that is pretty much useless I feel compelled to let people know. The only thing DeltaDental is good for is to look up your ID card. It doesn’t even show my claims. You have to manually add your family members to DeltaDental , but there’s no reason to. It doesn’t show their claims either even if you’re able to get them added to your profile. I talked with Delta Dental web support, and they told me that they didn’t even write DeltaDental themselves, and I even got them to admit DeltaDental is pretty much worthless. Deleted. Just use their website.

App as bad as website

2024-11-21

My company made some changes to their agreement with Delta this year so I was assigned a new policy. DeltaDental only displays my old information for my ID card and both DeltaDental and website list my benefits as “pending” though I was assured by a customer service representative that my insurance is active. Of course while I was waiting on hold I hear that I can look up my benefit information on the company website. No I can’t. Please fix this. Notice also that the vast majority of the ratings for DeltaDental are one star. Nice try Delta, however your efforts so far have been a failure.

Read the reviews, good luck if you don’t follow their warnings

2024-11-21

So I read a bunch of reviews on the delta dental app. Many, and I mean many of them are very poor, I assumed that it could have just been angry customers that didn’t want to pay their bills defaming the company. I then downloaded DeltaDental without heading the warnings and was unable to even log in because of an “internal error”.... great insurance, but an absolute joke of an app that the company should be ashamed of having an affiliation with to say the least.
Delta, either make DeltaDental usable, or don’t offer the service.

This is the app equivalent of a sun dial to tell time

2024-11-21

I honestly can’t believe someone likely got paid to make this. Do the developers use DeltaDental? It serves absolutely no purpose - you can’t see your claims, all my information is outdated - it has all my plan info from last year and I can’t update it through DeltaDental . The only thing I found that I can do is add my phone number to the account and search for a dentist which I can also do on google and unlike this crap app I can get much more information about the dentist through google. Deleted.

Truly awful

2024-11-21

I literally cannot believe a company as large as Delta Dental has such a god awful app. It does not work. It crashes constantly, asks me to sign in multiple times, won’t let me see my claims... basically the only thing I can successfully do is view my virtual card, but it takes AGES for it to load and for me to sign in. I finally took a screenshot of my virtual card bc it is easier to view than using this absolutely terrible excuse for an app. Designers need to take a massive look at how DeltaDental should function, and basically rebuild it.

Don’t download

2024-11-21

It’s 2019, the iPhone has been out for over a decade, and delta dental can’t figure out how to build a workable app with basic functionality.

Apps basic functionality doesn’t work. After logging in I can’t view my card, can’t view my coverage, can’t view analysis claims. The delta dental website is also terrible but it’s better than this. Just go to the website on your phone. You’ll be banging your head against the wall based on how poor the website is. But it’s still significantly better than DeltaDental .

Terrible

2024-11-21

DeltaDental is absolutely terrible. It basically has zero functionality and is only good for looking at your ID card, which isn’t helpful at all because I have a wallet. I can never view my claims, search for dentists or anything else without an error screen.

Here’s the real kicker** I once called Delta Dental, frustrated because my app literally always refuses to show me my claim info, and I was told by the rep that this was because DeltaDental is literally not even affiliated with Delta Dental Insurance and that I couldn’t view my claims do to privacy issues.

Embarrassing bad design

2024-11-21

Tried to use DeltaDental to obtain a mobile version of ID card, since that should be faster than getting one by mail. First step is to try to get a username/password set up. It asks for SSN, DOB, and the answer to who-knows-what “challenge question.” Can’t get past challenge question. Go to help, and it wants you to sign in. No dice that way. How to call for phone support? No problem - just call the number on the back of my card.
So DeltaDental goes to trash because it doesn’t solve to one and only problem it needed to solve.

Worthless app

2024-11-21

A few years ago I was able to use DeltaDental on my iPhone no problem. Now every time I try to log into my app with login credentials it states my information on my account needs to be updated. Then when it launches the delta dental website on my phone and I submit my credentials it states my information is not accurate to what’s on their database, despite the fact the information is correct. Now I’m stuck only being able to access my account through my laptop.

What a Mess!

2024-11-21

I sure hope this insurance is better than their website and app! I have been screwing around for a hour trying to get a login that works on both. After using "Forgot Password" numerous times on the website, I finally hit a new password that seems to let me in without generating an error indicating that my username/password isn't in their system. Now, when I enter those same credentials in DeltaDental , I get a message it indicating it's incorrect. Forget it - I'm dumping DeltaDental and going with just the website.

Saving ID to wallet doesn't work

2024-11-21

Clicking the option to save the id card to the wallet does nothing.

The method to set a preferred dentist is obscure. (The only way I could do it is to search for a dentist and then click the tiny star at the top.) Why can't it default to showing the dentist you've visited?

Also, can't get help: both DeltaDental Support and Report a Problem links just go to the Delta Dental "about" web page, which has no links to get app support or report problems.

Mine works fine for the iPhone XR

2024-11-21

I just started going back to my dentist and saw you provided an app for us. I saw the reviews and still wanted to give it a try. Overall, it works fine for me! I love how easy it is to see the claims and the cost estimate calculator for each service. One suggestion would be for the claims, it would be nice to see (what they charged, what we will pay and what was covered with the insurance). Keep up the great work on making this overall friendly for the end user.

Supports X; Works great

2024-11-21

New version supports Face ID for the X. Login and everything works great. Not sure what everyone’s login issues are. I checked the help button and it looks like some states don’t support the same password. My states not listed so I’m guessing those people complaining about that haven’t even checked it out...



Is Delta Dental Safe? 🤗🙏


Yes. Delta Dental Mobile is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,331 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.7/5 . Justuseapp Safety Score for Delta Dental Is 22.8/100.


Is Delta Dental Legit? 💯


Yes. Delta Dental Mobile is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,331 Delta Dental Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Delta Dental Is 40.2/100..


Is Delta Dental Mobile not working? 🚨


Delta Dental Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Delta Dental Mobile? Post a Review




Features

An enhanced version of our Dental Care Cost Estimator provides an estimate for you and your family's out of pocket costs for common dental care needs, for a selected dentist.

Our easy to use tool provides estimated cost ranges for common dental care needs for dentists in your area.

Since 1954, Delta Dental has been working to improve oral health by emphasizing preventative care, because we believe that everyone deserves to enjoy a healthy smile.

The Delta Dental App uses the latest security technology to protect your personal health information.

As America's largest and most trusted dental benefits carrier, we cover more Americans than any other dental benefits provider—and strive daily to make dental coverage more accessible and affordable to a wide variety of employers, groups and individuals.

See your plan type, benefit levels, deductibles and maximums and find contact information for your Delta Dental company.

Check the status of your most recent dental claims, for both you and your dependents, and save time by adding your dependents directly to the app for easy access.

- Find out what to expect with our Dental Care Cost Estimator.

You can also now save your preferred dentist, with easy access to their information right from the home page.

- Show your ID card at the dental office without getting out your wallet.

See what dentists charge both in and out of network for the most common dental treatments.

-A dentist search tool that makes it easy to search for a dentist in your area.

Your results can be filtered or sorted to help you find a dentist that suits your specific needs.

The app provides access to your ID card as soon as you log in to the app, and the ability to save your ID card to the app home screen or your Passbook/Wallet so you don’t have to login at all.

  Customer Service/Support
Developer:
Delta Dental Plans Association