Dollar Bank Reviews

This new app is so horrible. If I could give it zero stars I would. The only good feature is the touch ID when you log in. Other than that it’s slow, laggy, too confusing, and not at all an improvement from the last version. Why am I now getting charged for making over 6 transfers a month?? I didn't realize that dollar bank is now my parents that need to control what I do with my money. What happens when I get paid through direct deposit into my checking and I need to transfer that into my savings twice a month? That’s two checks out of six already. This almost makes me wanna switch banks. It’s just money hungry behavior. It’s also super annoying that I have to set up my transfers AGAIN after already having them. I literally never write bad reviews for anything but this horrible app is deserving of it.

I run a small nonprofit and we moved our account to Dollar Bank for their business checking but their online access is a complete FAILURE. 👎🏻 I can't even login to DollarBank ! 📱On the website it asks for a business ID, user ID, and password but there's no such designation here. ❓So what do I use? The business ID or user ID? I've tried both but keep getting locked out from DollarBank . 😡 Aggravating.

So I go the website and get in fine except you can't use a password app to automatically fill your login. 🙄 No... you have to tap a space and then backspace after each entry for it to work! Ridiculous. 🤦🏻‍♀️ Has Dollar Bank not heard of password helpers? They need to join the rest of us in the current century & make DollarBank more functional. Quickly.

Upon launch, I get an error saying “to safeguard your data, we do not support rooted or jailbroken devices.” MY DEVICE IS NOT EVEN JAILBROKEN OR ANYTHING!!! I already had to get a new phone because you decided I shouldn’t be allowed to use DollarBank on an older device anymore, and now you pull this! Get rid of that trash or at least put an ok button, so where it’s not blocking out people for no reason. Even if somebody did root their device, that’s on them if something happens, however that is NOT EVEN THE CASE HERE! I don’t know why I’m getting that error! I’m so fed up with Dollar Bank for multiple reasons, soon I’ll just have to move all my money to a bank that can have a working app. Edit: In response to the developer’s response here, I ALREADY HAVE contacted support, got an email saying it would be forwarded and that I’d hear back, and now nearing a month later, I’ve still gotten no further response or help at all. If some corporate executive didn’t discriminate against lower income people who can’t afford the newest devices, and try to implement a non-working, faulty root detection system disallowing use of DollarBank entirely, we wouldn’t be in this situation, and you’d likely have a 5 star review instead.

Check deposit on some checks doesn’t work, and hasn’t for well over a year now. I’ve written about this multiple times without anything getting resolved, and it is beyond frustrating since mobile deposit is mostly why I use DollarBank . The checks it can’t read are coming from CitiBank, so not exactly a backwater outfit. The message I keep getting is that the amount on the check doesn’t match the written amount., which is not true. So the character recognition software is insufficient to handle these particular checks. The amount on the check is preceded by stars. Maybe that is the problem? Just grasping at straws here. All I get is the standard answer from the developers “we’re sorry you’re having issues….blah blah blah…can you email us to explain?” Which I have (telling the same story I’m telling here) without a reply or solution. So off I go again on my third trip to the local Dollar Bank this week to deposit my check. Such fun! PLEASE LOOK INTO THIS ISSUE AND COME UP WITH A SOLUTION. It’s 2024. It’s shouldn’t be this hard to fix something simple as this.

Was excited to switch from Chase to a smaller bank (my mortgage was sold to this bank) so that I could have a “small town” feel as opposed to a large conglomerate and none of this has been the case. On hold times are extremely long to contact someone on the phone (regularly 30+ minutes, 50 minute to get someone on the phone), and agents are brief, uninterested, and not really trained.

Comparing DollarBank to what Chase (and much smaller local banks offer) DollarBank is underwhelming and cantankerous at best. Can’t enroll to biometrics (easy to do with two other apps I’ve used), and shared very little to no information related to previous payments, payment history, future payments, comparisons of principal/interest.

Overall, between the not really useful app and the long hold times for not that helpful customer service - I REALLY wish my loan could be sold back to Chase as this has been a poor experience.

I am a customer correct? Don’t feel any customer service at all. I’ve decided to close my accounts , DollarBank leaves much to be desired. Then again considering how small ball this bank is, I guess it’s great. Jus tried 7 times to remote deposit a check, and it’s saying all kinds of things to act as if I have done something amiss. Can’t this high priced app jus say. Hey we aren’t not accepting this kind of transaction, at this time. It’s not 24 hours, I see, jus say that. Stop misrepresenting your services. Waste of my time, I won’t be doing that again, plenty of professional banks looking for my business.

In the old app, you could see all scheduled payments in one place, and online you could see subtotals for each day, so it was easy to make sure you kept enough money in the account to cover payments. Now DollarBank shows the day payments will arrive, but you have to go to a different screen for each payment individually to see when it will leave your account. Also, bill payments and transfers and credit card payments aren’t all in the same place, so you have to keep subtotals in your head and switch screens multiple times to figure out how much money is leaving your account on any given date.

When I can actually make it past the log in screen without an Error pop up, im met with more of the same. Go to view my account, Error. Want to change my log in setting to Face ID, Error. Want to update my account settings, Error. Or it just boots me from DollarBank all together. Its been like this for years now. Update after update, but nothing ever changes. I was hoping after the big redesign a couple years back that things would change for the better, but its just as glitchy as before. Please try to improve upon this, as I never had any of these issues with my other bank apps.

DollarBank is actually worse than the older version. You click on your credit card balance, and it take you to money transfer. Half the stuff you click on doesn’t take you to the appropriate link. Not to mention, their separate website for the credit card seems like it never updates so it’s impossible to get an accurate read on your statement balance and current balance. Funny how it tells you you owe $0 as a minimum payment, then click make a payment, and there is a $12 minimum payment due. Be prepared to do the accounting on your own. Overall, I’ve been with dollar for 10 years, and I’m totally dissatisfied with all their services. They just seem to be lagging way behind the competition.

The new app released 1/22 is good. Better look and feel. Seems more stable than the prior app. I like the biometrics- all my other financial apps have it so its good to see Dollar catch up. Still missing some key features that others like First National have - like the ability to see a check image. Dollar is still substantially behind the market regarding that feature, and charges you to see old checks. To be fair, that enhancement is probably pretty big. No charting. Also, still oddly keeps the credit card information separate and with a different look and feel. Overall its pretty good, but comparable to its old app with the exception of biometrics.

Love the other features of DollarBank but by far the worst is the mobile check deposit feature. I wish it had the feature that automatically recognizes the check and captures the right photo in order to deposit it. Manually taking the picture only to wait forever to validate and tell you it’s no good it’s repeatedly frustrating. I have just gone to other banking app which has better ease of use in order to deposit my checks.

Its always nice to have an mobile banking app, but what isn’t nice is the smoothness of DollarBank . Its almost janky, I find loading at unnecessary times, or would load for ever. Cash app has an infinitely faster and better app, there shouldn’t be such a gap between the two when one of them is an actual bank. Security is good everything requires you to either receive a text message, call, or email to verify, but I do wish some was optional. Gets very annoying when getting spammed by text messages. There should also be an option to copy and paste your card number. Hope y’all understand and implement more and greater features, or at minimum optimize the current existing ones.

So far it’s the most unfriendly app I use. This has to be the worst upgrade I’ve seen yet. Now if I pay bills on Friday they won’t get paid till Tuesday when they use to post on Monday. Today I tried to pay an addition amount in my cable bill as the price when up and I paid it yesterday so I tried to pay the difference it paid the bill in whole. When I called to stop it they said it was since it was processing they could stop it. So now I’ve paid twice with no way of canceling the transaction. Stupid app! There so many problems I can’t even list them all. The old version was much better. I’m not the only one in my family that has issues either. Get it fixed or I will switch banks. You already lost one member of my family.

There was not adequate communication about this change/new app. Some features we had in the old app, particularly, where I could stop a payment is no longer available. Also payment history and past activity was not brought forward and the old app is not available so I cannot see and prior payments or check to see if checks were cashed and when. Additional training and communication about changes and additional change management needs to be done on this project. Not impressed. We have been Dollar Bank customers for 10 years and most likely will be changing banks.

This is some of the sloppiest written online software I have ever had the opportunity to use. Dollar bank should be ashamed of themselves for paying somebody for such bumbling ineptitude. You click on links and instead of them taking you to where you want to go they take you somewhere else and then DollarBank locks up where you have to go somewhere else in order to get back to where you want to be and you still may not be there. This is really bad. I doubt if it’s ever going to happen but you folks need to give us back the old software because it worked and it worked well.

This bersion removed functions that were easier to use. Such as guaranteed date vs trying to figure out when to send. And if the wrong daye was selected have to do over and over

Additionally entering the amounts for mo ile deposit should not ‘fill’ from tihht and then mush it left. A better ui would be to simply automatically have the field on the dollar amount and simply having the person enter a period for the delineator. And bring ip the number pad. Similar to when entering an amount to pay

But there the period should also look like a pushable balue

DollarBank works fine. Dollar bank sent an email to everyone saying that their login information has changed with the new system and how to log in. I went online to the website and did it first before downloading DollarBank and logging into DollarBank . DollarBank itself is working fine on my phone. I was able to view accounts and transfer money between accounts with no issues!! Thanks for the updates!!

The new Dollar Bank app is worse than the old one. It’s slow and takes longer to move in between screens, accounts and transactions. Dollar Bank employees are not trained in how to help you navigate DollarBank . I have accounts at other banking institutions and their apps are faster and easier to navigate. It wasn’t worth the three days we were without DollarBank .

I’m really considering closing my account all together cause DollarBank is even worse should’ve kept the previous version. Customer service is THE WORST. I had to wait an hour to talk to a Rep which they prompt you that there’s 50 calls ahead of you. What time crap is that? I’m done completely with Dollar Bank as a whole do better.

Edit to Dollar Bank’s response:
Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!

Original Review:
So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........