Drone Reviews

I had this app in my 2012VWR for one year until it failed. They sent me another module which was installed but the new module needed to be activated which all steps were followed along with trying to contact customer support.. its non existent calling answering in when the online app will not allow any other updates on the account. I did as Drone said call in for activation and they NEVER answer your on hold regardless of the day of the week or the time you will NOT ever get an answer just on hold. I waited 30 minutes each time and once 40 minutes and i called in almost every day for over a week trying to get help so save your money and buy another system. Drone stated i must call in for activation so it’s a waste of time dealing with these people. Too bad the this app worked perfect until it failed, save yourself grief and buy a different system

When it works it’s pretty clunky for an app and isn’t very accurate with the location, or the status, and the only time I get notifications is when it’s safe in my garage, I constantly get alerts that someone’s breaking into my car but it’s safe. However my car got hit while parked in a parking lot and got nothing. I made the mistake of paying for a year in advance and about half the time I wanted to use the remote start or left the car running with the keys inside (I know it’s got a function to leave with your keys but it seldom works and when it does notify you that it’s gonna work it only works half the time) and come back to network is down and they know about it but until it comes back up your pretty much screwed unless you’ve got the keys with you. I’ve tried to talk to customer service but they take days to get back and don’t leave a message or anyways to get back in touch with them, and they close your case like it’s solved. I’m not sure how they have so many good reviews, seems odd to me, I live in Dallas and just realized they are 10 minutes down the road and I’ll just go pay then a visit.

I’m starting to regret buying this system and it’s because most of the time the notification doesn’t work, i.e it doesn’t tell me whether the car has started or not until I check Drone of course. Secondly, R u KIDDING ME?! Where’s the start reminder timer feature?! That was at least something I was happy with (not thrilled with though because you guys should’ve programmed it the way that Drone should’ve started the car, not by forcing me to go to Drone and do all that manually), but at least there was such a thing. My friend told he has VIPER and it works a lot better than DroneMobile, I’m definitely considering to join the VIPER party instead of this crappy user interaction app that u guys made. Seriously, hire some good programmers instead of ur current not so creative and team. Look, all Im gonna say is that if you keep messing around and give the users the awful experience about their remote starter, rest assured that u will lose all ur customers.
So many serious flaws in Drone itself, add the start feature using SIRI! How hard is that?!

The idea is great. Be able to unlock/start your car with your phone? Awesome! However, Drone, though a great idea, is poorly executed. I have used this for some time now, and a CONSISTENT issue is that Drone fails to connect to the car and therefore renders it useless. It says something like “make sure the device is connected to network” when it is connected. After some online research, it seems to be a common issue among users and the answer I found is to log out and log back in every time it happens. So far it has worked for me, however it is extremely tedious and time consuming when you are trying to unlock the car, and need to log out and back in just for Drone to connect. If this one issue was fixed I would have no negative comments, however, this one flaw greatly decreases my fondness towards Drone.

I’m really liking the newly updated app! It’s a lot more consistent when starting my vehicle and it just looks way better! However, Drone on the Apple Watch has plenty of room for improvement. If I go to start my car, I have to hold my watch up because the second I put my hand down it reverts back to the home screen and does not start the vehicle. So I’m basically having to wait with an immobile hand to make sure it actually starts. For some reason it also has an incredibly difficult time starting with the Apple Watch. It will actually process the request about 2/10 times. This is quite a nuisance because it defeats the purpose of it being more efficient. I truly do love the new phone app, but I would love it if they made some improvements to the watch app as well.

Whenever servers are down I don’t know what’s going on and when I send start or stop instructions from my phone nothing works and says device error and check if the device is online etc. I went to blogs to read and it seems every 3 hrs the servers get refreshed. The feature I would like to see is if at all the this app servers are down or going through an upgrade , and when a user tries to remote start at the same time , Drone should give me an alert onscreen saying the servers are down and try after a calculated down time and not any vague eta. This will help not to try to remote start as it won’t via Drone since it works via the car keys . But when you have this app mobile , the manual key startup beats the whole purpose specially in winter with kids freezing . Secondly I wanna see my subscription/ plan info on Drone itself atleast not sure why that is not here in the latest version .
Hence 3 stars and when I see these 2 critical features it will go to full 5 and I hope this comes soon to Drone .

7/10 times Drone communicates fine with the transponder, but when it does not you're just standing outside waiting for the devices to communicate with one another—could be seconds, could be standing outside your car for 5minutes.

The message saying the "device is offline" makes no sense because how could the device be offline on moment but fine 5minutes or 10 seconds later ?

Fix your app, make better devices, this is NOT a free service. Paying to unsafely stand outside of my car is not what I envision as getting my money's worth, not to mention I am simply attempting to use the BASIC CONTROLS (open/lock)—imagine paying more to unlock other features just for them to also not work ?

I’ve been having issues with it not notifying me when my alarm is going off, THE REASON I GOT THIS IN THE FIRST PLACE 😂

The delay in time from command to execution of it is pretty hit or miss, sometimes it is extremely responsive and sometimes will just continue to spin and not ever connect. I have to kill Drone and restart it allll the time. I try to be understanding of the bugs here and there but when it doesn’t notify me that the alarm is going off it’s kind of hard to ignore! It’s protecting my work van with basically my life savings of tools and would be devastated if my van gets broken into and raided without me ever being notified!

Realistically, 3 stars is the best I could give this and that’s being completely fair to the developers and creators of the module.. I’d really like to keep this, but being only 2-3 months into my first year this is a little disappointing.

For the positives, I absolutely love being able to see battery condition and temperature inside the van! Let’s me know if I’m going to have issues before ever going outside.

RESPONSE TO DEVELOPER RESPONSE:

The alarm is working perfectly fine, I only knew it was going off when my neighbor came and knocked on my door lol. Then, 15 mins after I disarmed and rearmed the system this app sent me a notification that it was going off (not currently, but was alerting to the previous incident)

Hope that it doesn’t continue!

2020 Ford Raptor. switched from viper per advice from my installer. The alarm is great when it’s working. Within 3 months the alarm brain went bad saying my hood was open causing the alarm to constantly go off. I purchased a new hood pin $95 (non-refundable) and it didn’t make a difference. Alarm brain was replaced free of charge and problem went away. Now the shock sensor is not responding and customer service is useless. They don’t actually read your email. The guy tells me I need to adjust the sensor after I explain to him that the sensor is set to 10 and when the alarm is armed nothing happens. They only refer you back to the place of install or refer you to a number that they never answer. Going back to Viper which I never had any issues with.

I’ve been using this app Mobile in excess of ten years now. As a user it’s 5 stars. As long as there is cell service where the car is parked; it works like a charm. Geofences, vehicle tracking, operational alerts, start, stop, lock status is all great.

I gave it a four because they removed a lot of the account functionality through the years. So when a car is sold and you want to add the subscription to the new vehicle; you have to call customer service. The do a good job when they get back to you. However, you have to sit on hold for about 10 minutes, and then request a call back which takes a while to get. Once they call; they’re great. They really should either pick up immediately, or offer the callback with a que time for the call to be returned immediately.

Anyway, great product that works as advertised.

Drone is great for tracking your car and making sure it is secure . Along with the added security system of your choice , I would love to see an option in the settings where you can change the alert sound when getting a push notification from Drone . For example , if I’m asleep and one day someone decides to break the window of my car , I should be allowed to change the sound of the notification that this app mobile sends me so that I could wake up by the sound of the alert . Just like we get pushed sound notifications for amber alerts, we should get pushed sound notifications for this app Mobile especially when our car is armed and somebody tries to steal our vehicles .

Even as I attempt to write this review it’s broken because when I tap the 4 stars it won’t respond. Go figure. Maybe it should be 3 stars. App is not as flawless as one would expect given how expensive it is. So, get it together this app. It’s not terribly unusual for Drone to malfunction and not allow you to start your car because they’re experiencing technical issues. It’s not a big enough problem that would encourage me to spend half an hour of my life attempting to write an email, but ours enough of a problem I’m writing this review right now. I paid several hundred dollars for a three year subscription, it’s a handy tool to have so yeah - obviously I’ll renew. But sometimes Drone is really buggy which is annoying.

I’ve been using Drone for years with a couple cars. I love Drone but recently when using Drone through the widget tile on an iPhone 12 Pro Drone stops communicating with the widget and won’t let me start my car unless I open Drone . Drone tells me to select a car through the widget (which it is) but won’t let me change to another vehicle or communicate with the current car. To solve this issue I have to completely delete and reinstall Drone for the widget to work again I’ve had to do this several times recently. Hopefully someone sees this and can patch it!!

About 12 years ago I started with alarm systems in my key trucks because you know that’s what I do for a living. I bought Dronemobile because hands-down it’s the best wireless system I’ve ever seen in my life. It blows in the trash all commercial buildings hardware you can lock your truck up from anywhere in the world view through the Mobile app where your truck is what your battery level is and so much more just buy it if you can’t afford it buy it anyway and by three years at a time because you’ll save money and then you won’t have to worry about your truck being robbed, and you lose all your beauties tools etc.

Absolutely a must have in any situation! First it works as it’s described and does what it says!!! Control of your vehicle from anywhere at all! It will save you money on insurance if you have full coverage because when you have the full premium version it’s considered live tracking and theft recovery. So it essential pays for itself but even if not it’s so cheap per month for the service it’s absolutely a no brainer!!! You have your phone all the time now you have your remote all the time and you have multiple remotes because it’s email based app that can be installed on unlimited amount of phones for one price!! There’s so many pros for this and almost no cons!!! If your thinking about it let this be the read that puts you over to I need this in my life because quality of life will become so much more in any weather hot or cold!!! I use mine year round hands down the best on the market cause I’ve tried the others and so glad I found this!!! this app mobile for the win!!!!

Drone is very inconsistent! Currently it’s not starting my car even when it says that my car is running. The status of my car is ALWAYS inaccurate! It will say that the doors are unlocked when they aren’t, also it’ll say that a door is open when it isn’t. I refresh Drone thinking it will display accurate information and it doesn’t, also the time in Drone is never correct either. I’m very frustrated because I’ve spent my money on this and it’s not working properly. Living in Michigan I thought this would be a great option especially with winter approaching. I can’t rely on Drone to start my car. Drone will say my car has been started and once I get there I realize that my car wasn’t even running. At least display a failed to start car notification. Please fix the issue!

Besides gps, it seems kind of pointless for many consumers to have this app installed if you can’t even use siri when you can’t find your keys. I feel like once apple keys gets popular, many of basic customers will switch over. As an installer I would love to see a simple voice added unlock feature. I used the remote start one and it is very odd. You can’t customize what she says and are forced to hear the start coding that is being sent instead of a simple, your car has started. Also, not everyone drives a “car” and may find it annoying to correct themselves constantly. At least that’s what I hear from my customers who have this app installed. Great connectivity so far, but I can’t see paying monthly with a t12’s range.

My app stop working five days ago due to the new update. Every time I try to login I get a message that user name or password is wrong I tried to reset my password however also every time I try to reset my password using my current user name and email address I get a message that my user name does not exist I tried to delete Drone and reinstall it still had the same problem I tried to register my device again by scanning the serial number still didn’t work I have been trying to contact Drone developer I sent them three emails and I sent an inquiry to the developer support team still no reply I’m starting to regret using this system because currently I have a system that costed me big bucks but I can’t use it I’m very upset about the customer service!!!

Update: the new auto-lock needs a lot of work. It is intermittent at best. Once I save the auto-lock and smart lock it will work for a while. Then, for some unknown reason, it will turn those features off. I had my car broken into and a couple of things stolen because I foolishly relied on auto-lock. This needs to be improved or removed.

I love Drone. Everyone I show it to wants this for their car. The ability to do so much anywhere there is cell reception is massive on a scale I didn’t fully appreciate when I first got this about six months ago.

That being said, there is a little room for improvement. The Apple Watch side still needs a little work. The watch doesn’t respond very well. Another small problem is locking the phone before the return signal is received. The car is still started but it gives an error that may make you think the engine did not start. Small bugs but needs to be addressed.

Overall I love Drone and I am seriously getting spoiled to it. Great work.

Another to update: Drone has not worked for over a week now. What the heck is going on. My remote still works but Drone can’t seem to interface with my car. This makes Drone useless.

I have the this app set up on my motor home. The ability to remote start, stop, lock and unlock, all from my phone, is amazing. And the GPS tracking gives me peace of mind, whether I’m on vacation half way across the country or just have the RV in storage.

With the geofence feature, you can even get an alarm if the vehicle is moved outside a pre determined distance.

The key fob remote works perfectly, and with a surprisingly long range. The phone app works 99% of the time but once in a while there is a long delay between sending a phone command and the vehicle responding to that command. I’m just not sure if that is a cell network issue or if it is a this app server issue. It would be nice to have some kind of notice on the phone letting me know where the issue is (can’t connect to network, can’t connect to server, can’t communicate with vehicle.). Of course, none of the phone remote features will work if you’re in a cell phone dead zone, but that’s expected.

Bottom line, I’m very happy with it and would absolutely purchase it again.