Contact Drone Support

by EY78

When it works it’s pretty clunky for an app and isn’t very accurate with the location, or the status, and the only time I get notifications is when it’s safe in my garage, I constantly get alerts that someone’s breaking into my car but it’s safe. However my car got hit while parked in a parking lot and got nothing. I made the mistake of paying for a year in advance and about half the time I wanted to use the remote start or left the car running with the keys inside (I know it’s got a function to leave with your keys but it seldom works and when it does notify you that it’s gonna work it only works half the time) and come back to network is down and they know about it but until it comes back up your pretty much screwed unless you’ve got the keys with you. I’ve tried to talk to customer service but they take days to get back and don’t leave a message or anyways to get back in touch with them, and they close your case like it’s solved. I’m not sure how they have so many good reviews, seems odd to me, I live in Dallas and just realized they are 10 minutes down the road and I’ll just go pay then a visit.

by ITinker Is Here!

I’m starting to regret buying this system and it’s because most of the time the notification doesn’t work, i.e it doesn’t tell me whether the car has started or not until I check the app of course. Secondly, R u KIDDING ME?! Where’s the start reminder timer feature?! That was at least something I was happy with (not thrilled with though because you guys should’ve programmed it the way that the app should’ve started the car, not by forcing me to go to the app and do all that manually), but at least there was such a thing. My friend told he has VIPER and it works a lot better than DroneMobile, I’m definitely considering to join the VIPER party instead of this crappy user interaction app that u guys made. Seriously, hire some good programmers instead of ur current not so creative and team. Look, all Im gonna say is that if you keep messing around and give the users the awful experience about their remote starter, rest assured that u will lose all ur customers.
So many serious flaws in the app itself, add the start feature using SIRI! How hard is that?!

by Drone Mobile Is Horrible

I had drone in my 2012VWR for one year until it failed. They sent me another module which was installed but the new module needed to be activated which all steps were followed along with trying to contact customer support.. its non existent calling answering in when the online app will not allow any other updates on the account. I did as the app said call in for activation and they NEVER answer your on hold regardless of the day of the week or the time you will NOT ever get an answer just on hold. I waited 30 minutes each time and once 40 minutes and i called in almost every day for over a week trying to get help so save your money and buy another system. The app stated i must call in for activation so it’s a waste of time dealing with these people. Too bad the drone worked perfect until it failed, save yourself grief and buy a different system