Supra eKEY Status
Published by Supra on 2023-08-07 The Supra eKEY app allows real estate professionals efficient, authorized access
to properties for sale. Open keyboxes easily using a PIN, the phone’s
biometric feature or the Apple Watch.
Are you having issues? Select the issue you are having below and provide feedback to Supra eKEY.
problems reported in the last 24 hours
Reported Issues: 7 Comments
By Nikki Necole Handy 9 months ago
I keep getting a message your key is disabled. I have removed app and downloaded it again. I also called the board to reassign another auth code, I keep getting same message. I talked to Supra support, and still unable to get into app?
By Diana Cronin 1 year ago
Hello, My supra key app crashes on hello.Tried to reinstall- nothing works. Is there something I could do to fix this issue? Thanks Diana
By Lucy B 1 year ago
When your Supra eKEY is not updating call your local board and ask them to "Reauthorize your eKEY"/ Login, select "more" in the bottom right hand corner, select About ekey app, select reauthorize authorization, select yes, then when you are on the blue screen select activate eKEY, enter the authorization code, select the two circles and that should fix it.
By Gina Jameson 1 year ago
My key also will not update automatically says it can't find Wi-Fi. I have to keep calling for an update code.
By Betty A Tincher 1 year ago
My key will not update automatically says it can't find Wi-Fi but I'm surrounded by Wi-Fi I have to keep calling for an update code can I delete this version and reinstall the app
By Alana K Belch 1 year ago
It just spins for when I try to update my Supra ekey, very frustrating!!!
By Cynthia Speers 2 years ago
My Supra app doesn't move beyond the blue logo screen. I end up having to reload several times a week if not several times in a day. It gets to be so many "new" authorizations that I eventually have to call my local board for an new access code. I have iphone Xr, ios 15.3.1 and recent Supra app . This is a fairly recent issue of the last couple weeks. Thanks for your input. -CS
Common dislikes about Supra eKEY app
- Out of cell phone service range can't open key box
- Faulty update with major known issues
- App not independent of cell service or daily updates
- Support not understanding customer base
- Mission critical failure
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Common Supra eKEY Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Supra eKEY app on iOS and Android devices. Solve all Supra eKEY app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Supra, developers of Supra eKEY.
100% Contact Match
Developer: Supra®
E-Mail: [email protected]
Website: Visit Supra eKEY Website
56% Contact Match
Developer: Supra®
E-Mail: [email protected]
Website: Visit Supra® Website
The Supra eKEY app allows real estate professionals efficient, authorized access to properties for sale. The Supra eKEY app is designed for real estate professionals who belong to an association or MLS using the Supra system. SupraeKEY also provides access to powerful information that opens the doors to a higher level of service for your clients. Open keyboxes easily using a PIN, the phone’s biometric feature or the Apple Watch. Contact your association or MLS to subscribe to eKEY service or to upgrade from eKEY Basic to eKEY Professional.
