Supra eKEY app not working? crashes or has problems?

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2 User reports:
App has problems
 User reports 2

2 Problems reported in the last 24 hours

Most reported problems

Something else
77.8%

Connection
22.2%

📋 7 Reported Issues:

N
Nikki Necole Handy 2023-07-20

I keep getting a message your key is disabled. I have removed app and downloaded it again. I also called the board to reassign another auth code, I keep getting same message. I talked to Supra support, and still unable to get into app?

D
Diana Cronin 2023-02-21

Hello, My supra key app crashes on hello.Tried to reinstall- nothing works. Is there something I could do to fix this issue? Thanks Diana

L
Lucy B 2022-11-22

When your Supra eKEY is not updating call your local board and ask them to "Reauthorize your eKEY"/ Login, select "more" in the bottom right hand corner, select About ekey app, select reauthorize authorization, select yes, then when you are on the blue screen select activate eKEY, enter the authorization code, select the two circles and that should fix it.

G
Gina Jameson 2022-10-28

My key also will not update automatically says it can't find Wi-Fi. I have to keep calling for an update code.

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B
Betty A Tincher 2022-09-21

My key will not update automatically says it can't find Wi-Fi but I'm surrounded by Wi-Fi I have to keep calling for an update code can I delete this version and reinstall the app

A
Alana K Belch 2022-09-19

It just spins for when I try to update my Supra ekey, very frustrating!!!

C
Cynthia Speers 2022-03-09

My Supra app doesn't move beyond the blue logo screen. I end up having to reload several times a week if not several times in a day. It gets to be so many "new" authorizations that I eventually have to call my local board for an new access code. I have iphone Xr, ios 15.3.1 and recent Supra app . This is a fairly recent issue of the last couple weeks. Thanks for your input. -CS

Showing 1-7 of 7 reported issues:


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Common Supra eKEY Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Supra eKEY iPhone Issues and Solutions

  2. Supra eKEY Android App Issues and Solutions

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Developer: Supra®




‼️ Outages Happening Right Now

  • Jan 04, 2026, 06:36 PM

    a iOS user from Minneapolis, United States reported problems with Supra eKEY : Connection

  • Jan 04, 2026, 06:36 PM

    a iOS user from Minneapolis, United States reported problems with Supra eKEY : Connection

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